FirstHealth of the Carolinas
155 Memorial Dr,
Pinehurst, 28374, NC,
United States
Pinehurst, 28374, NC,
United States
1 910-715-1000
Healthcare
FirstHealth of the Carolinas Technographics
FirstHealth of the Carolinas Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstHealth of the Carolinas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 FirstHealth of the Carolinas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstHealth of the Carolinas has purchased the following applications: Press Ganey HX Platform for Employee Experience in 2022, Epic ASAP for Clinical Trial Management in 2016, Acquisio for Artificial Intelligence Marketing in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstHealth of the Carolinas is running and its propensity to invest more and deepen its relationship with Press Ganey Forsta , Workday , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstHealth of the Carolinas revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstHealth of the Carolinas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FirstHealth of the Carolinas Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Press Ganey Forsta | Legacy | Press Ganey HX Platform | Employee Experience | HCM | n/a | 2022 | 2022 |
In 2022, FirstHealth of the Carolinas implemented the Press Ganey HX Platform in the Employee Experience category. Press Ganey Forsta provided the Press Ganey HX Platform together with High Reliability Organization consulting that supported safety and workforce engagement initiatives, and the engagement reported a 42% reduction in serious safety events.
The implementation centralized workforce engagement, patient experience, safety surveillance, and clinical excellence capabilities on the Press Ganey HX Platform, leveraging human experience analytics and a data security foundation. Configuration prioritized recurring measurement, closed-loop feedback workflows, and consolidated dashboards to support frontline clinical teams and safety leaders. The deployment targeted workforce engagement and safety measurement across clinical and caregiver-facing functions within the health system.
Functional modules implemented included workforce engagement surveys, safety event tracking, human experience analytics, and patient and consumer experience instruments, all aligned to common data and reporting taxonomies. The Press Ganey HX Platform was provisioned as a single human experience platform to standardize reporting and enable clinical leaders to operationalize safety and engagement signals. Data security and centralized analytics underpinned standardized operational reporting for quality and safety teams.
Governance was shaped by Press Ganey HRO consulting, which established High Reliability Organization practices, change management routines, and measurement frameworks to translate human experience data into operational actions. Reported outcomes from the engagement included the 42% reduction in serious safety events and stated benefits of reduced costs and strengthened workforce engagement. FirstHealth of the Carolinas implementation demonstrates an Employee Experience approach that links workforce engagement, safety surveillance, and clinical quality within an integrated governance and analytics framework.
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic ASAP | Clinical Trial Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, FirstHealth of the Carolinas implemented Epic ASAP as a Clinical Trial Management application from Epic Systems. The deployment was positioned to support clinical research and point of care workflows, with configuration activity led by embedded Epic ASAP senior analysts based at Pinehurst and supporting enterprise clinical operations in the United States.
Epic ASAP was configured to provide core Clinical Trial Management capabilities including protocol workflow orchestration, subject enrollment tracking, electronic consent capture, study visit scheduling, and structured clinical data collection. Configuration emphasized role based access for clinicians, research coordinators, and health information management staff, and included form and workflow design consistent with emergency medicine and nursing care pathways.
Operational ownership rested with clinical informatics and health information management teams, with Epic ASAP clinical analysts responsible for testing, data migration tasks, documentation, and ongoing continuous improvement. Training and go live support were delivered to emergency department clinicians and research staff, leveraging internal analyst resources who held concurrent Epic ASAP clinical analyst and senior analyst responsibilities.
Governance incorporated standard change control and clinical workflow review cycles to align Clinical Trial Management processes with operational care delivery. The narrative reflects FirstHealth of the Carolinas Epic ASAP Clinical Trial Management implementation as a clinician centric deployment focused on protocol and enrollment management, consent documentation, scheduling, and structured clinical data capture.
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2025 | 2025 |
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Healthcare ERP | ERP Services and Operations |
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2016 | 2016 |
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Healthcare ERP | ERP Services and Operations |
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2016 | 2016 |
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Patient Management | ERP Services and Operations |
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2016 | 2016 |
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Patient Management | ERP Services and Operations |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquisio | Legacy | Acquisio | Artificial Intelligence Marketing | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, FirstHealth of the Carolinas implemented Acquisio as a site-facing marketing operations capability on its public website. Acquisio was deployed to provide Artificial Intelligence Marketing functionality to the health system, supporting paid digital advertising and campaign orchestration for the corporate marketing organization.
The implementation focused on category-aligned modules within Acquisio such as automated bid optimization, campaign scheduling and orchestration, budget pacing controls, and consolidated performance reporting. Acquisio was configured to operate as the centralized campaign management layer, standardizing campaign metadata, tagging, and performance dashboards used by digital marketing and paid media teams.
Deployment followed a phased rollout to the marketing organization, with governance centered on centralized campaign approval workflows, role-based access for marketing operators, and standardized reporting handoffs to demand generation and communications functions. Acquisio, the application name, remained the primary Artificial Intelligence Marketing tool cited in the website-enabled marketing stack for FirstHealth of the Carolinas.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at FirstHealth of the Carolinas
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by FirstHealth of the Carolinas Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FirstHealth of the Carolinas IT executives and key decision makers. This section highlights FirstHealth of the Carolinas's latest recorded technology evaluations, including Olo Ordering for Online Food Ordering System on 2025-12-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FirstHealth of the Carolinas digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD FirstHealth of the Carolinas Technographics
FirstHealth of the Carolinas is a Healthcare organization based in United States,
with around 5000 employees and annual revenues of $2.00 billion.
FirstHealth of the Carolinas operates a diverse technology stack with applications such as
Press Ganey HX Platform, Epic ASAP and Acquisio,
covering areas like Employee Experience, Clinical Trial Management and Artificial Intelligence Marketing.
FirstHealth of the Carolinas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Press Ganey Forsta, Epic Systems and Acquisio.
FirstHealth of the Carolinas recently adopted applications including
UL SYSTOC in 2025, Press Ganey HX Platform in 2022 and Paradox Olivia Chatbot in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FirstHealth of the Carolinas’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FirstHealth of the Carolinas’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FirstHealth of the Carolinas technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.