Pinehurst, 28374, NC,
United States
FirstHealth of the Carolinas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstHealth of the Carolinas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 FirstHealth of the Carolinas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstHealth of the Carolinas has purchased the following applications: Press Ganey HX Platform for Employee Experience in 2022, Epic ASAP for Clinical Trial Management in 2016, Acquisio for Artificial Intelligence Marketing in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstHealth of the Carolinas is running and its propensity to invest more and deepen its relationship with Press Ganey Forsta , Workday , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstHealth of the Carolinas revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstHealth of the Carolinas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Press Ganey Forsta | Legacy | Press Ganey HX Platform | Employee Experience | HCM | n/a | 2022 | 2022 |
In 2022, FirstHealth of the Carolinas implemented the Press Ganey HX Platform in the Employee Experience category. Press Ganey Forsta provided the Press Ganey HX Platform together with High Reliability Organization consulting that supported safety and workforce engagement initiatives, and the engagement reported a 42% reduction in serious safety events.
The implementation centralized workforce engagement, patient experience, safety surveillance, and clinical excellence capabilities on the Press Ganey HX Platform, leveraging human experience analytics and a data security foundation. Configuration prioritized recurring measurement, closed-loop feedback workflows, and consolidated dashboards to support frontline clinical teams and safety leaders. The deployment targeted workforce engagement and safety measurement across clinical and caregiver-facing functions within the health system.
Functional modules implemented included workforce engagement surveys, safety event tracking, human experience analytics, and patient and consumer experience instruments, all aligned to common data and reporting taxonomies. The Press Ganey HX Platform was provisioned as a single human experience platform to standardize reporting and enable clinical leaders to operationalize safety and engagement signals. Data security and centralized analytics underpinned standardized operational reporting for quality and safety teams.
Governance was shaped by Press Ganey HRO consulting, which established High Reliability Organization practices, change management routines, and measurement frameworks to translate human experience data into operational actions. Reported outcomes from the engagement included the 42% reduction in serious safety events and stated benefits of reduced costs and strengthened workforce engagement. FirstHealth of the Carolinas implementation demonstrates an Employee Experience approach that links workforce engagement, safety surveillance, and clinical quality within an integrated governance and analytics framework.
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Epic Systems | Legacy | Epic ASAP | Clinical Trial Management | ERP Services and Operations | n/a | 2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2016 | 2016 |
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Electronic Health Record | ERP Services and Operations |
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2025 | 2025 |
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Healthcare ERP | ERP Services and Operations |
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2016 | 2016 |
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Healthcare ERP | ERP Services and Operations |
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2016 | 2016 |
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Patient Management | ERP Services and Operations |
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2016 | 2016 |
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Patient Management | ERP Services and Operations |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquisio | Legacy | Acquisio | Artificial Intelligence Marketing | AI-Powered Application | n/a | 2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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