Fxcm
55 Water Street,
New York, 10041, NY,
United States
New York, 10041, NY,
United States
1 212-897-7660
Banking and Financial Services
Fxcm Technographics
Fxcm Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fxcm and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Fxcm employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fxcm has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2013, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fxcm is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fxcm revenues, which have grown to $260.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fxcm intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fxcm Tech Stack and Enterprise Applications
Fxcm ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Fxcm implemented Microsoft Dynamics GP as its core ERP Financial system. The Microsoft Dynamics GP deployment was positioned to centralize accounting, bank reconciliation, and transaction posting across the firm’s treasury and accounts payable operations.
The implementation of Microsoft Dynamics GP encompassed core General Ledger and accounts payable workflows, with documented use for month end journal entries, correction of erroneous entries, and posting of customer transactions. Accounts payable processing workflows included invoice entry, quality assurance review of invoice data, approval verification, and allocation to appropriate General Ledger accounts, reflecting an operational focus on invoice throughput and month end close accuracy.
Integrations and adjacent application use were explicit in operational practice, with Microsoft Dynamics GP used alongside Ariett Touch Accounts Payable for invoice processing, Concur for employee T&E reimbursements for roughly 50 employees per month, Spectra accounting software for customer withdrawal review and approval, and a WebTop application for submitting wires to treasury. Bank-level reconciliation was performed for 25 company bank accounts on a daily and weekly cadence, covering relationships with Bank of America, Signature Bank, Barclays, and Commonwealth Bank of Australia, and supporting treasury cash management and wire release activities.
Operational coverage included accounts payable, treasury, customer transaction posting, and support for internal and external audit requests through provision of invoices, journal entries, and wire confirmations. Governance and process controls emphasized month end journal preparation, reconciliation routines, QA checks on invoice entries, and a maintained filing system for invoices, check registers, and confidential documentation, aligning Microsoft Dynamics GP with established financial controls and auditability.
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Fxcm AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Fxcm implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment is categorized as Chatbots and Conversational AI and was used to provide real-time, browser-based conversational support for online customers. Fxcm uses Salesforce Chat to enable agent-assisted sessions initiated from the web interface and to capture chat transcripts for follow-up and servicing.
The implementation leveraged standard Salesforce Chat capabilities including an embedded web chat widget, pre-chat data collection and routing rules, queue management and agent console interactions, and session transcript capture for downstream servicing workflows. Configuration emphasis centered on chat routing and escalation workflows to align conversational intake with customer service processes and compliance controls common in the banking and financial services environment. The solution operates within the Salesforce product family, centralizing conversational interactions alongside Salesforce-managed servicing workflows.
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Fxcm Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Fxcm deployed Zoom, implementing Zoom for Audio Video and Web Conferencing. The Zoom implementation is embedded on Fxcm's public website to enable browser-based audio and video sessions for client engagement and web-initiated meetings.
Configuration centers on core Audio Video and Web Conferencing capabilities including scheduled meetings, real-time audio and video, screen sharing, and browser client access. Meeting controls and session management are configured to support organized customer interactions and internal collaboration, while the web embedding keeps conferencing sessions proximate to client-facing content.
Operational coverage encompasses customer-facing engagement via the website and internal corporate communication use cases tied to sales and client support workflows. Governance is aligned with standard Zoom administration patterns, including centralized account management, role-based access, meeting security settings, and meeting policy enforcement to control web-embedded sessions and corporate conferencing use.
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Fxcm Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Fxcm CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2008 | 2008 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Fxcm ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Fxcm Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Trading Platform | Investment Management |
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2017 | 2017 |
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Fxcm IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Fxcm
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Fxcm Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fxcm IT executives and key decision makers. This section highlights Fxcm's latest recorded technology evaluations, including Oracle Analytics Cloud for Analytics and BI on 2025-03-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fxcm digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-10 | Fxcm | Evaluated | Oracle | Oracle Analytics Cloud | Analytics and BI | Analytics and BI |
FAQ - APPS RUN THE WORLD Fxcm Technographics
Fxcm is a Banking and Financial Services organization based in United States,
with around 1100 employees and annual revenues of $260.0 million.
Fxcm operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Salesforce Chat (formerly Salesforce Live Agent) and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Fxcm has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Salesforce and Zoom Video Communications.
Fxcm recently adopted applications including
DocuSign eSignature in 2023, Adobe Experience Cloud in 2021 and Salesforce Marketing Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fxcm’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fxcm’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fxcm technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.