Forrester
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Cambridge, 2140, MA,
United States
Cambridge, 2140, MA,
United States
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Professional Services
Forrester Technographics
Forrester Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Forrester and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2033 Forrester employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Forrester has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2014, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2013, Zoom.Ai for Generative AI Platforms in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Forrester is running and its propensity to invest more and deepen its relationship with Oracle , iCIMS , Zoom.Ai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Forrester revenues, which have grown to $537.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Forrester intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Forrester Tech Stack and Enterprise Applications
Forrester ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2014 | 2014 |
Forrester selected and deployed Oracle PeopleSoft ERP in 2014 to replace a legacy system as its ERP Financial platform. The implementation centered on PeopleSoft FSCM and HCM with Vertex tax integration, supporting order-to-cash, procurement, fixed-asset management, employee onboarding and off‑boarding, expense reimbursement, time-off tracking, month- and year-end close activities, management reporting and audit workflows.
Operationally the program was structured to support finance and strategic growth teams and includes in-house tier two through tier three production support for PeopleSoft FSCM/HCM and Vertex. Implementation teams coordinated requirements gathering, designed solutions, authored functional and technical specifications, tested and deployed enhancements, and worked with software vendors and third-party technical resources to configure and customize applications; the initiative also covered firmwide activities such as acquisitions, new module deployments and upgrades. No SI/VAR was engaged.
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Expense Management | ERP |
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2005 | 2005 |
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Forrester HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, Forrester implemented iCIMS Recruit Applicant Tracking System as its Applicant Tracking System. The deployment embedded iCIMS Recruit Applicant Tracking System into Forrester's public career site to centralize job postings, candidate intake, and application flows for corporate recruiting. This implementation placed the ATS at the front of the recruitment funnel to capture external applicants through the website and feed candidate records into internal hiring workflows.
The configuration leveraged standard Applicant Tracking System capabilities including requisition publishing, candidate tracking, resume parsing, interview scheduling, and workflow orchestration to support HR and talent acquisition teams across the organization. Governance centered on recruiter and hiring manager workflow approvals and structured candidate status transitions, with the career site integration serving as the primary intake channel for external hiring activity.
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Forrester AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom.Ai | Legacy | Zoom.Ai | Generative AI Platforms | AI Development | n/a | 2019 | 2019 |
In 2019, Forrester implemented Zoom.Ai, a Generative AI Platforms application, to support research and analyst productivity within its professional services organization. The deployment concentrated on content generation, automated summarization, and knowledge retrieval capabilities typical of Generative AI Platforms, embedding Zoom.Ai into analyst workflows and research production pipelines.
Configuration emphasized secure access controls and role based permissions, combined with API enabled automation to surface generated content into reporting and client deliverables. Operational coverage included research, consulting, and client engagement teams, with governance centered on access rules and content review workflows to align generated outputs with analyst standards.
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Forrester Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Forrester Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2012 | 2012 |
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Forrester CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Listing Management | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Forrester ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2012 | 2012 |
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Forrester PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Forrester IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Forrester CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Forrester
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Sales | Director | Finance | |
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Chief Sales Officer | CXO | Sales | |
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VP Sales | VP | Sales | |
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Vice President, Business Operations and Corporate Development | VP | Operations | |
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Director, Sales Operations and Sales Programs | Director | Sales | |
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CEO | CXO | Finance | |
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Senior Vice President, East Sales | VP | Sales | |
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Chief People Officer | CXO | HR | |
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Vice President - Global Compensation & HRIS | VP | HR | |
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Senior VP Sales | VP | Sales | |
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Chief Information Officer | CXO | IT | |
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Customer Success Manager | Manager | Customer Service | |
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Senior Director, Customer Success | Director | Customer Service | |
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Apps Being Evaluated by Forrester Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Forrester IT executives and key decision makers. This section highlights Forrester's latest recorded technology evaluations, including Salesforce Loyalty Management for Customer Loyalty on 2025-06-17, Autodesk Fusion Lifecycle for Product Lifecycle Management on 2025-06-12, and 42Gears Unified Endpoint Management for Endpoint Management on 2025-06-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Forrester digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-17 | Forrester | Evaluated | Salesforce | Salesforce Loyalty Management | Customer Loyalty | CRM |
| 2025-06-12 | Forrester | Evaluated | Autodesk | Autodesk Fusion Lifecycle | Product Lifecycle Management | PLM and Engineering |
| 2025-06-07 | Forrester | Evaluated | 42Gears Mobility Systems | 42Gears Unified Endpoint Management | Endpoint Management | CyberSecurity |
| 2025-03-07 | Forrester | Evaluated |
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Environmental, Social, and Governance (ESG) | EPM |
| 2025-02-27 | Forrester | Evaluated |
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CRM | CRM |
| 2025-02-18 | Forrester | Evaluated |
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Point Of Sale | ERP Services and Operations |
| 2024-10-29 | Forrester | Evaluated |
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Product Lifecycle Management | PLM and Engineering |
| 2024-10-22 | Forrester | Evaluated |
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Procurement | Procurement |
| 2024-09-27 | Forrester | Evaluated |
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Point Of Sale | ERP Services and Operations |
| 2024-08-14 | Forrester | Evaluated |
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CRM | CRM |
FAQ - APPS RUN THE WORLD Forrester Technographics
Forrester is a Professional Services organization based in United States,
with around 2033 employees and annual revenues of $537.0 million.
Forrester operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, iCIMS Recruit Applicant Tracking System and Zoom.Ai,
covering areas like ERP Financial, Applicant Tracking System and Generative AI Platforms.
Forrester has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, iCIMS and Zoom.Ai.
Forrester recently adopted applications including
Zoominfo Platform in 2024, Madison Logic Platform in 2020 and Foursquare Pilgrim SDK in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Forrester’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Forrester’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Forrester technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.