Frontier Communications
1919 McKinney Avenue,
Dallas, 75201, TX,
United States
Dallas, 75201, TX,
United States
1 972-445-0042
Communications
Frontier Communications Technographics
Frontier Communications Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Frontier Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 Frontier Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Frontier Communications has purchased the following applications: Oracle e-Business Suite Accounts Payable for AP Automation in 2011, Sterling Background Check for BackGround Screening in 2015, LogMeIn BoldChat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Frontier Communications is running and its propensity to invest more and deepen its relationship with Oracle , Intuit , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Frontier Communications revenues, which have grown to $5.94 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Frontier Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Frontier Communications Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle e-Business Suite Accounts Payable | AP Automation | ERP Financial Management | n/a | 2011 | 2011 |
In 2011, Frontier Communications implemented Oracle e-Business Suite Accounts Payable as part of an AP Automation deployment to support core finance and procurement operations. The implementation lived within a broader Oracle ERP footprint and included production support and administration of Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets, and Costing. Frontier Communications Oracle e-Business Suite Accounts Payable AP Automation served the Accounts Payable function and supported broader finance business functions across the organization.
Oracle e-Business Suite Accounts Payable was configured alongside Payables, Purchasing, General Ledger, Project Accounting, Contracts, iProcurement, iSupplier, and iExpenses modules to enable end to end invoice to pay processes and supplier interactions. The team prepared Technical Design documents, Installation documents, and Unit Test Case documents, and designed and implemented alternative corrective solutions to ensure system stability.
Operational work focused on functional testing of business requirements for quality assurance, uploading test artifacts to Quality Center, executing manual testing for each release, and conducting regression and user acceptance testing. Support activities included troubleshooting and resolving issues by liaising with end users and DBAs, and collaborating with analysts, designers, and system owners during Oracle Applications testing.
Change governance covered gathering new process changes and reporting requirements, performing feasibility analysis, and producing functional design documents for prioritized requests. The program coordinated with development teams during builds, managed test plans and scripts, and provided user acceptance testing support and training for business users during new implementations and initiatives.
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ERP Financial | ERP Financial Management |
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2011 | 2011 |
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ERP Financial | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2015 | 2015 |
In 2015 Frontier Communications deployed Sterling Background Check as its BackGround Screening application to support HR screening and onboarding workflows. The deployment was used operationally by the HR National Region Team and was evident in daily processes where background and drug screens were initiated and tracked using Sterling Background Check, alongside verification of I 9 compliance and the handling of other confidential forms.
Configuration and functional coverage focused on screening orchestration, applicant adjudication, and compliance verification capabilities typical of BackGround Screening solutions. Sterling Background Check was used in concert with applicant tracking activity tied to OpenHire and RedCarpet and with downstream HRIS data processing to ensure screening orders, results, and candidate status fed into onboarding records and personnel files.
Operational scope included candidate phone screens, onboarding processing, personnel file management, and support for benefits orientation and exit interviews, reflecting a breadth of recruiting and HRIS touchpoints. Governance practices emphasized documented initiation and tracking of screens and I 9 verification workflows to maintain compliance and auditable screening records.
The Sterling Background Check implementation supported HR reporting needs, including inputs used by the team that produced turnover analysis for HR management. Sterling Background Check is referenced here as the BackGround Screening application used within Frontier Communications recruiting and onboarding operations in 2015.
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Benefits Administration | HCM |
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2015 | 2016 |
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Learning and Development | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2020 | 2020 |
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Payroll, Core HR | HCM |
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2015 | 2016 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Frontier Communications deployed LogMeIn BoldChat on its public website to strengthen digital customer engagement. LogMeIn BoldChat is a Chatbots and Conversational AI application providing web-embedded chat, automated messaging, live agent handoff, session routing, and transcript capture to support customer service workflows.
The implementation was provisioned as a website-embedded chat widget with an agent console and administrative configuration, consistent with Chatbots and Conversational AI deployment patterns. Operational scope centered on online customer support and digital channels, with configurations for real-time routing to contact center workflows, conversation logging for service teams, and administrative controls for message automation and escalation.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2012 | 2012 |
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Web Content Management | Content Management |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2015 | 2015 |
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Caller ID | CRM |
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2019 | 2019 |
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CRM | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2018 | 2018 |
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Network Management and Monitoring | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2016 | 2016 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Frontier Communications
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Frontier Communications Executives
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FAQ - APPS RUN THE WORLD Frontier Communications Technographics
Frontier Communications is a Communications organization based in United States,
with around 13000 employees and annual revenues of $5.94 billion.
Frontier Communications operates a diverse technology stack with applications such as
Oracle e-Business Suite Accounts Payable, Sterling Background Check and LogMeIn BoldChat,
covering areas like AP Automation, BackGround Screening and Chatbots and Conversational AI.
Frontier Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sterling Talent Solutions and GoTo (formerly LogMeIn).
Frontier Communications recently adopted applications including
Kore.ai in 2023, PubMatic in 2023 and Index Exchange in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Frontier Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Frontier Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Frontier Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.