Frost Bank
11 W Houston St Suite 100,
San Antonio, 78205, TX,
United States
San Antonio, 78205, TX,
United States
1 800-513-7678
Banking and Financial Services
Frost Bank Technographics
Frost Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Frost Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Frost Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Frost Bank has purchased the following applications: Exela Lockbox for AR Automation in 2012, Workday Benefits for Benefits Administration in 2013, Deluxe Case Management Dispute (ex TRIPS) for Dispute Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Frost Bank is running and its propensity to invest more and deepen its relationship with Exela Technologies , Workday , Phenom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Frost Bank revenues, which have grown to $576.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Frost Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Frost Bank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, Frost Bank implemented Exela Lockbox as an AR Automation solution to centralize lockbox processing and remittance handling across its digital channels. The deployment was positioned to complement the bank's existing remote deposit capture capability, aligning accounts receivable automation with digital deposit workflows already in customer use through the bank's Digital Services.
The Exela Lockbox implementation was configured to support image-based payment processing workflows, automated remittance data extraction, exception management, and audit trail capabilities consistent with AR Automation functional patterns. Configuration emphasized image validation and Check 21 compliance for the processing of checks and money orders, and the solution was aligned with rule-based workflow for exception routing and fraud monitoring.
Operationally, the Exela Lockbox rollout ran alongside TransCentra eCapture driven remote deposit capture infrastructure that had been integrated in October 2011 and expanded to the majority of digital customers in late 2012. That Remote Deposit Capture environment used TWAIN-compatible scanning, image validation, and TransCentra workflow, risk management and clearing modules, and Exela Lockbox was implemented to work within the bank's broader digital deposit and clearing ecosystem.
Governance and rollout emphasized bank-level configuration of business rules for exception handling and fraud controls, with audit trails and encrypted transaction handling consistent with the bank's security posture. Frost Bank reported increased convenience and improved cash flow for customers, noting that customer uptake exceeded the bank's annual signup projection in a single quarter, outcomes that reinforced customer retention and acquisition objectives tied to the AR Automation and remote deposit capabilities.
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Payment Processing | ERP Financial Management |
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2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2013 | 2013 |
In 2013, Frost Bank implemented Workday Benefits to centralize Benefits Administration across its human resources organization. The implementation positioned Workday Benefits as the primary system for benefits enrollment, eligibility processing, and employee-facing benefits inquiries.
Configuration emphasized standard Benefits Administration capabilities, including benefits enrollment workflows, life event handling, and dependent management, aligned with HR transactional activities such as hiring, terminations, promotions, and transfers that HR staff managed in Workday. Operational coverage included regional HR operations in the Austin area, with HR responsibility for employee records and benefits administration for Austin, San Marcos, and Round Rock.
Governance and rollout prioritized HR operations ownership and end user training for HR assistants who handled timecards, benefits questions, and maintenance of employee files, with recurring regional coordination for employee communications and quarterly meetings. Workday Benefits was used to support employee self-service and HR case handling workflows, embedding benefits administration into Frost Bank’s HR function.
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Compensation Management | HCM |
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2013 | 2013 |
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Core HR | HCM |
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2012 | 2012 |
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HR Compliance | HCM |
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2012 | 2012 |
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Payroll | HCM |
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2013 | 2013 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deluxe Corp. | Legacy | Deluxe Case Management Dispute (ex TRIPS) | Dispute Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Frost Bank implemented Deluxe Case Management Dispute (ex TRIPS) to support Item Processing (Incoming & Exceptions) and TRIPS Exception. The deployment targeted Dispute Management for back office item processing and exception workflows as a centralized case management and decisioning layer.
Deluxe Case Management Dispute (ex TRIPS) was configured to automate exception decisioning, item research, and fraud detection, using Item Processing Incoming & Exceptions and TRIPS Exception capabilities. Configuration emphasized adjudication rules, case creation and routing, and investigation workspaces to reduce manual touchpoints in exception handling.
Operational coverage focused on back office operations processing incoming items and exception flows, and on fraud and research teams responsible for investigation and disposition. The implementation unified case records and orchestrated decisioning across item processing and exception queues to support higher throughput and consistent handling.
Governance changes standardized exception decision workflows and centralized research artifacts inside the Dispute Management application to support consistent adjudication and fraud identification. Frost Bank reported the solution enabled handling higher volumes more efficiently, improved fraud identification and faster research and decisioning with fewer manual touchpoints.
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Enterprise Asset Management | ERP Services and Operations |
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2017 | 2017 |
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM and Investor Relationship Management | Investment Management |
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2020 | 2020 |
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Portfolio and Investment Management | Investment Management |
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2003 | 2003 |
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Portfolio and Investment Performance and Planning | Investment Management |
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2020 | 2020 |
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Portfolio and Investment Performance and Planning | Investment Management |
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2020 | 2020 |
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Trading Platform | Investment Management |
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2014 | 2014 |
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Trading Platform | Investment Management |
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2014 | 2014 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Risk Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Test Automation Platform | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Frost Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Frost Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Frost Bank IT executives and key decision makers. This section highlights Frost Bank's latest recorded technology evaluations, including iCIMS Recruit Applicant Tracking System for Applicant Tracking System on 2025-07-29, CCBill for Payment Processing on 2025-02-24, and FIS Core Banking for Core Banking on 2024-08-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Frost Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Frost Bank Technographics
Frost Bank is a Banking and Financial Services organization based in United States,
with around 6000 employees and annual revenues of $576.0 million.
Frost Bank operates a diverse technology stack with applications such as
Exela Lockbox, Workday Benefits and Deluxe Case Management Dispute (ex TRIPS),
covering areas like AR Automation, Benefits Administration and Dispute Management.
Frost Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Workday and Deluxe Corp..
Frost Bank recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and ICE Mortgage Black Knight MSP in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Frost Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Frost Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Frost Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.