Gavdi Group Technographics
Gavdi Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gavdi Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Gavdi Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Gavdi Group has purchased the following applications: Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2015, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gavdi Group is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Intercom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gavdi Group revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gavdi Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gavdi Group Tech Stack and Enterprise Applications
Gavdi Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Gavdi Group implemented Microsoft 365 as their Collaboration platform for professional services work. The deployment covers roughly 250 employees and is visible through public references to Microsoft 365 on the company website, indicating an organization-wide adoption to centralize email, real time teamwork, and document collaboration across client delivery and internal operations.
The Microsoft 365 implementation leverages core Collaboration capabilities including Exchange Online for mail, SharePoint Online for team sites and intranet content, Microsoft Teams for chat and meetings, and OneDrive for personal file sync and sharing, configured to support project delivery workflows and centralized document management. Operational governance focuses on tenant administration, user and group provisioning, role based access control and information governance policies to align collaboration practices with professional services confidentiality and compliance requirements.
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Gavdi Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Gavdi Group implemented Zendesk Service as its Customer Support platform, deploying the vendor's cloud-hosted service to their public website. The Zendesk Service instance was embedded on gavdi.com to capture inbound customer inquiries through a web widget and route them into a centralized ticketing queue. The deployment supported customer-facing support teams within Gavdi Group and established a primary channel for external support requests.
The implementation leveraged core Customer Support capabilities typical of Zendesk Service, including ticket management, web-based self-service and knowledge base access, macro-driven responses, and automated ticket routing through triggers and views. Configuration work focused on organizing service desk workflows, defining ticket lifecycle statuses, escalation rules, and role-based agent permissions to align with Gavdi Group support processes. Governance centered on centralized administration of support workflows and ongoing configuration via the Zendesk Service console.
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Gavdi Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Gavdi Group deployed Atlassian Jira Service Desk in an IT Service Management implementation. The deployment exposes the Atlassian Jira Service Desk customer portal on their website to capture external service requests and run support case intake for professional services clients.
The implementation emphasizes core IT Service Management capabilities such as ticketing, request intake workflows, SLA tracking, and a self service knowledge base configured to route incidents and requests to appropriate service teams. Atlassian Jira Service Desk has been configured to support service request forms, automated issue triage, and workflow driven assignment across support and operations functions, with the website portal serving as the primary channel for client submissions and case creation. Governance centers on standardized request handling and workflow automation to manage case lifecycle from submission through resolution.
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Gavdi Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Gavdi Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-14 | Gavdi Group | Evaluated | SAP | SAP SuccessFactors Compensation | Compensation Management | HCM |