Genpact Services Philippines
3F Vista Mall Bldg., Barangay, Cupang,
Balanga, x,
Philippines
Balanga, x,
Philippines
63 2 792 2709
Professional Services
Genpact Services Philippines Technographics
Genpact Services Philippines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Genpact Services Philippines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Genpact Services Philippines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Genpact Services Philippines has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Telerik Sitefinity CMS for Web Content Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Genpact Services Philippines is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , TeamSupport , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Genpact Services Philippines revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Genpact Services Philippines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Genpact Services Philippines Tech Stack and Enterprise Applications
Genpact Services Philippines AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Genpact Services Philippines deployed LiveChat on its public website. Genpact Services Philippines implemented LiveChat as a Chatbots and Conversational AI solution to support customer service and client engagement on its Philippines web presence.
The deployment uses the LiveChat web-embedded chat widget surfaced across corporate site pages, paired with an agent-facing console and browser-based administration for live session handling. Architecture follows standard web chat patterns, routing inbound web sessions into agent queues, capturing session transcripts and visitor metadata to preserve context for agents.
Functional modules and capabilities in use align with typical Chatbots and Conversational AI workflows and include real-time messaging through the chat widget, canned responses and quick replies for standardized handling, visitor tracking and session transcripts, agent routing and queue management, and built-in reporting dashboards exposed in the LiveChat administration interface. The LiveChat application name is LiveChat and it is configured to manage web-originated client interactions.
Operational scope is the Genpact Philippines website, with responsibility assigned to web engagement and customer support teams who manage conversational workflows and chat configuration. Governance centers on chat moderation, response template control and session handoff procedures, with configuration changes made through the LiveChat administrative console and rollout focused on the corporate web channel.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Genpact Services Philippines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Genpact Services Philippines implemented Cisco Webex Meetings. Cisco Webex Meetings from Cisco Systems is deployed as an Audio Video and Web Conferencing solution on the Genpact corporate website to enable scheduled and on-demand virtual engagements, supporting internal collaboration and client-facing communications at Genpact Services Philippines.
Configuration centers on core meeting capabilities typical for Audio Video and Web Conferencing, including HD audio and video, screen sharing, meeting recording, in-meeting host controls, and scheduling workflows. The Cisco Webex Meetings interface is surfaced on web pages to streamline meeting joins and to host external client sessions directly from the site.
Operational coverage is web-centric, with the application embedded into the corporate site to provide join links and meeting entry points for client engagement and recruitment touchpoints. Administrative controls and meeting policy configuration govern attendee access, recording retention, and host permissions, aligning conferencing usage with corporate governance.
Governance and workflow adjustments emphasize centralized scheduling, role-based host permissions, and standardized moderation practices to produce consistent meeting behaviors across teams. Cisco Webex Meetings is referenced on the company site as the primary Audio Video and Web Conferencing tool for web-hosted virtual interactions.
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Genpact Services Philippines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2012 | 2012 |
In 2012, Genpact Services Philippines implemented Telerik Sitefinity CMS for its public website. The deployment of Telerik Sitefinity CMS is documented as part of the organization’s Web Content Management footprint supporting the Genpact Philippines web presence and public site publishing.
Implementation centered on standard Web Content Management capabilities, including role based content authoring, template and layout management, workflow based publishing, and digital asset management, providing centralized editorial control. Governance followed a CMS focused model with defined editorial roles and approval workflows to support marketing and corporate communications teams responsible for ongoing site publishing and content lifecycle management for the Genpact Services Philippines website.
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Web Content Management | Content Management |
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2015 | 2015 |
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Genpact Services Philippines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Genpact Services Philippines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Genpact Services Philippines TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Genpact Services Philippines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Genpact Services Philippines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Genpact Services Philippines
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Genpact Services Philippines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Genpact Services Philippines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Genpact Services Philippines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Genpact Services Philippines Technographics
Genpact Services Philippines is a Professional Services organization based in Philippines,
with around 5000 employees and annual revenues of $500.0 million.
Genpact Services Philippines operates a diverse technology stack with applications such as
LiveChat, Cisco Webex Meetings and Telerik Sitefinity CMS,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Web Content Management.
Genpact Services Philippines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Cisco Systems and Progress Software.
Genpact Services Philippines recently adopted applications including
Cisco Webex Meetings in 2021, 6sense Account Engagement Platform in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Genpact Services Philippines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Genpact Services Philippines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Genpact Services Philippines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.