Gjensidige
Gjensidige Technographics
Gjensidige Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gjensidige and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4526 Gjensidige employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gjensidige has purchased the following applications: Microsoft 365 for Collaboration in 2019, Questback CX Management for Customer Experience in 2019, Cypress Test Automation for Test Automation Platform in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gjensidige is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Questback or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gjensidige revenues, which have grown to $3.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gjensidige intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gjensidige Tech Stack and Enterprise Applications
Gjensidige Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Gjensidige deployed Microsoft 365 to support Collaboration and is using Microsoft 365 on their website. The implementation targets enterprise collaboration and productivity across the insurer, aligning a cloud-first suite with Gjensidige’s digital presence and internal communication needs.
Deployment focused on core Microsoft 365 collaboration capabilities, with the Microsoft 365 suite providing email, real-time chat and meetings, document collaboration, and cloud file storage as central functional areas. Configuration work emphasized tenant-level service enablement, end user productivity tooling, and content collaboration features typical of the Collaboration category.
Operational scope covered corporate collaboration and customer-facing digital touchpoints linked to the Gjensidige website, with governance centered on centralized administration, role-based access and information governance controls appropriate for insurance operations. The rollout framed collaboration as an enterprise service, integrating Microsoft 365 collaboration workflows into business functions such as communications, knowledge management and document-centric processes.
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Collaboration | Collaboration |
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2023 | 2023 |
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Gjensidige CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Questback | Legacy | Questback CX Management | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019 Gjensidige deployed Questback CX Management on its website as a Customer Experience platform to capture and manage digital customer feedback. Questback CX Management was implemented as an on-site feedback and survey management layer, instrumenting public facing journeys with targeted survey triggers and centralized collection of responses to support customer experience workflows. The deployment emphasizes continuous voice of customer capture and survey lifecycle management within the Customer Experience category, with Questback CX Management named explicitly as the application in use.
Operational use of Questback CX Management spans customer service, digital channels, product management, and marketing teams, where collected feedback is routed into centralized dashboards and reporting for experience monitoring. Functional capabilities implemented include survey distribution and targeting, web intercept and on-page feedback capture, response consolidation, and feedback analytics and dashboarding consistent with Customer Experience tooling. Governance is organized around centralized configuration of survey templates and routing rules, with operational workflows established for feedback triage and follow-up by relevant business functions.
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Gjensidige PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cypress.io | Legacy | Cypress Test Automation | Test Automation Platform | PaaS | n/a | 2017 | 2017 |
In 2017, Gjensidige implemented Cypress Test Automation. The deployment targeted the Gjensidige.builders cloud native web platform that powers gjensidige.no, gjensidige.se, and gjensidige.dk, and it was positioned to support web engineering, editorial workflows, and self service web applications across multi national product teams.
Gjensidige configured Cypress Test Automation as a Test Automation Platform to provide automated end to end browser testing, component testing, and test orchestration aligned with the Builders design system. Test artifacts and suites were organized to validate React components and NodeJS application behavior, and test definitions were authored in TypeScript to match the teams development languages and frameworks.
The implementation integrated with Gjensidige infrastructure on Microsoft Azure, using Kubernetes for container orchestration and Terraform for infrastructure as code, with ArgoCD used for GitOps style delivery. Cypress test execution was embedded in repository level CI pipelines that leveraged Yarn workspaces and Lerna in the Builders monorepo, and test workflows ran alongside Storybook and Jest based component validation. Telemetry and front end analytics in the environment included Tealium and Google Analytics as part of the broader observability scope.
Governance was exercised through the Gjensidige.Builders design system, which centralized test component reuse and established ownership of test assets within product teams. Operational practices emphasized repository driven pipelines and collaboration between designers, developers, and editors to ensure consistent test coverage across the cloud native platform.
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IT Decision Makers and Key Stakeholders at Gjensidige
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Insurance Systems and Enabling Platforms | Director | IT | |
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Gjensidige NEST - new core system - Head of Functional Implementation Team | Director | IT | |
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Program Director New Core System | Director | IT | |
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Head of Test and Quality | Director | IT | |
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Test and Quality Manager | Manager | IT | |
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Head of Test and Portfolio Migration | Director | IT | |
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Software Developer | Non Manager | IT | |
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Test Manager | Manager | IT | |
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CTO | CXO | IT | |
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Apps Being Evaluated by Gjensidige Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gjensidige IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gjensidige digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gjensidige Technographics
Gjensidige is a Insurance organization based in Norway,
with around 4526 employees and annual revenues of $3.40 billion.
Gjensidige operates a diverse technology stack with applications such as
Microsoft 365, Questback CX Management and Cypress Test Automation,
covering areas like Collaboration, Customer Experience and Test Automation Platform.
Gjensidige has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Questback and Cypress.io.
Gjensidige recently adopted applications including
Slack Connect in 2023, Microsoft 365 in 2019 and Questback CX Management in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gjensidige’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gjensidige’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gjensidige technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.