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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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Glitter Sweden
Location
Peter Myndes Backe 12,
Stockholm, 118 46,
Sweden
Website
https://www.glitter.se/
Phone
46-851802000
Artw industry
Professional Services
Employee
Revenue

Glitter Sweden Technographics

Glitter Sweden Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Glitter Sweden and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Glitter Sweden employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Glitter Sweden has purchased the following applications: ImBox Case Management for Case Management in 2022, ImBox Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Glitter Sweden is running and its propensity to invest more and deepen its relationship with ImBox Sweden , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Glitter Sweden revenues, which have grown to $21.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glitter Sweden intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Glitter Sweden Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ImBox Sweden Legacy ImBox Case Management Case Management ERP Services and Operations n/a 2022 2022
In 2022 Glitter Sweden implemented ImBox Case Management, deploying the Case Management application to centralize CRM and customer service across four Nordic markets. The deployment targeted customer service channels including email, chat, telephony and social to consolidate inbound inquiry handling and standardize response workflows. Configuration emphasized channel modules and knowledge tooling, specifically chat, FAQ, telephony and forms which are listed on the vendor case page, and the full ImBox Case Management application served as the operational platform. Standard Case Management capabilities such as a unified inbox, case routing, SLA tracking and prioritization for one-touch resolution were configured to support frontline agents and reduce handoffs. Operational scope covered Glitter Sweden's CRM and customer service teams across the four Nordics markets, centralizing channel handling into a single application and aligning case assignment and escalation paths. Integrations focused on consolidating customer-facing channels rather than back office systems, with channel-level routing implemented for email, chat, telephony and social. Governance changes included formalizing SLA monitoring and ownership workflows to enforce first-response and one-touch handling, reflected in the implementation and rollout across the Nordic service organization. According to the vendor case, ImBox Case Management delivered measurable improvements in SLA adherence and first-response one-touch performance, and module usage for chat, FAQ, telephony and forms is documented on the case page.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ImBox Sweden Legacy ImBox Chat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2022 2022
Survey and Questionnaire Collaboration 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2016 2016
Customer Loyalty CRM 2022 2022
Marketing Automation CRM 2012 2012
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2021 2021
Personalization and Product Recommendations eCommerce 2016 2016
Personalization and Product Recommendations eCommerce 2017 2017
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Recruiting, Applicant Tracking System HCM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2013 2013
Transactional Email PaaS 2012 2012
IT Decision Makers and Key Stakeholders at Glitter Sweden
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Glitter Sweden Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Glitter Sweden Technographics

Glitter Sweden is a Professional Services organization based in Sweden, with around 50 employees and annual revenues of $21.0 million.

Glitter Sweden operates a diverse technology stack with applications such as ImBox Case Management, ImBox Chat and Microsoft 365, covering areas like Case Management, Chatbots and Conversational AI and Collaboration.

Glitter Sweden has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ImBox Sweden and Microsoft.

Glitter Sweden recently adopted applications including ImBox Case Management in 2022, Microsoft 365 in 2022 and Voyado in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Glitter Sweden’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Glitter Sweden’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Glitter Sweden technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.