Global Affairs Canada
125 Sussex Dr,
Ottawa, K1A 0G2, ON,
Canada
Ottawa, K1A 0G2, ON,
Canada
1 800-267-8376
Government
Global Affairs Canada Technographics
Global Affairs Canada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Global Affairs Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6200 Global Affairs Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Global Affairs Canada has purchased the following applications: Moodle LMS for Learning and Development in 2021, Microsoft 365 for Collaboration in 2021, Oracle Siebel Case Management for Citizen Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Global Affairs Canada is running and its propensity to invest more and deepen its relationship with Moodle , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Global Affairs Canada revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Global Affairs Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Global Affairs Canada Tech Stack and Enterprise Applications
Global Affairs Canada HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2021 | 2021 |
In 2021, Global Affairs Canada implemented Moodle LMS. The Moodle LMS deployment is hosted on the organization public website to deliver Learning and Development content to its workforce of approximately 6,200 employees. The implementation positions Moodle LMS as the primary Learning and Development application for course delivery and learner management.
Configuration centered on standard LMS functional modules such as course authoring and management, enrollment workflows, assessment and quiz engines, learning record tracking, and support for packaged e-learning content. Operational coverage targets HR and corporate learning functions across Global Affairs Canada, with role based access controls and a centralized course catalog to govern content lifecycle and assignment. Governance and process changes focused on formalizing content publishing workflows and centralized administration for course provisioning and learner role management, and the Moodle LMS presence is surfaced on international.gc.ca for authorized access to training resources.
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Global Affairs Canada Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Global Affairs Canada implemented Microsoft 365 as its enterprise Collaboration platform. Microsoft 365 is referenced on the Global Affairs Canada website and was provisioned to support collaboration for the department’s roughly 6,200 employees across its federal operations in Canada.
The deployment emphasized Collaboration capabilities common to the Microsoft 365 suite, including enterprise email and unified communications, document management, and intranet and content collaboration services. Implementation work aligned with standard Microsoft 365 components such as Exchange Online, Microsoft Teams, OneDrive and SharePoint to enable shared document libraries, team collaboration spaces and published content workflows.
Governance and configuration focused on centralized tenant administration, role based access controls and information classification along with built in compliance and data protection features available in Microsoft 365, applied to departmental collaboration and content publishing processes. Operational coverage targeted internal business functions for communications, content management and collaboration across Global Affairs Canada, while the public website references indicate alignment between the department’s external publishing and internal collaboration tooling.
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Global Affairs Canada CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel Case Management | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015 Global Affairs Canada implemented Oracle Siebel Case Management to support Citizen Engagement and inbound citizen case workflows. The deployment was built on Siebel Public Sector 8.2.2 with the Siebel Public Sector Service Pack 2015 Open UI, delivering the Oracle Siebel Case Management Open UI client for browser based access.
The implementation concentrated on core case lifecycle management, intake and triage, configurable business rules, task orchestration, service level management, and role based security. Configuration leveraged Siebel Public Sector functional modules to define case types, automated task flows, and operational reporting aligned to citizen service functions.
Architecturally the solution followed Siebel Public Sector patterns, with an Open UI browser client front end and server tier responsible for application logic and data persistence. The deployment used Siebel Public Sector 8.2.2 components to host business logic and to expose case management capabilities to internal service staff and citizen facing channels.
Governance focused on formalizing case lifecycle policies, role based access controls, and configuration management for business rules and workflows. Oracle Siebel Case Management was positioned to centralize case handling for citizen facing services within Global Affairs Canada, enabling standardized process orchestration and operational oversight.
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Global Affairs Canada TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2018 | 2018 |
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Global Affairs Canada PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Global Affairs Canada IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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IT Decision Makers and Key Stakeholders at Global Affairs Canada
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director General, IM/IT | Director | Finance | |
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Deputy Chief Information Officer | CXO | IT | |
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Director, Digital Transformation Division | Director | IT | |
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Apps Being Evaluated by Global Affairs Canada Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Global Affairs Canada IT executives and key decision makers. This section highlights Global Affairs Canada's latest recorded technology evaluations, including Broadcom Clarity PPM (ex CA PPM) for Project Portfolio Management on 2025-05-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Global Affairs Canada digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-26 | Global Affairs Canada | Evaluated | Broadcom | Broadcom Clarity PPM (ex CA PPM) | Project Portfolio Management | PPM |
FAQ - APPS RUN THE WORLD Global Affairs Canada Technographics
Global Affairs Canada is a Government organization based in Canada,
with around 6200 employees and annual revenues of $1.10 billion.
Global Affairs Canada operates a diverse technology stack with applications such as
Moodle LMS, Microsoft 365 and Oracle Siebel Case Management,
covering areas like Learning and Development, Collaboration and Citizen Engagement .
Global Affairs Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Moodle, Microsoft and Oracle.
Global Affairs Canada recently adopted applications including
Moodle LMS in 2021, Microsoft 365 in 2021 and Adobe Audience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Global Affairs Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Global Affairs Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Global Affairs Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.