Global Voices
Logie Court, Innovation Park,
Stirling, FK9 4NF,
United Kingdom
Stirling, FK9 4NF,
United Kingdom
44 84 5130 1170
Professional Services
Global Voices Technographics
Global Voices Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Global Voices and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 210 Global Voices employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Global Voices has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Global Voices is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Global Voices revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Global Voices intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Global Voices Tech Stack and Enterprise Applications
Global Voices ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Global Voices implemented Oracle NetSuite ERP as an ERP Financial solution to centralize and standardize finance operations. The deployment was accountable for managing sales and purchase ledger tasks, handling incoming and outgoing invoices, accounts payable functions, credit control, customer enquiries, sales and operational audits, and for recording errors and providing feedback to senior management.
The Oracle NetSuite ERP configuration emphasized sales ledger and purchase ledger workflows, structured accounts payable processing, credit control procedures, VAT returns and management accounting reporting. Configuration and automation focused on transaction recording and audit trails, with training and onboarding workflows established to spearhead ERP training on NetSuite for all new starts and ongoing mentoring of a credit control intern.
Operational coverage spanned finance, sales, operations and senior management, with the finance team working closely with the Managing Director to complete monthly cost benefit project analysis supported by the ERP. The implementation also supported external credit recovery workflows through managed relationships with lawyers in the United Kingdom and Italy, and prospecting for counsel in France.
Governance changes included a redesigned credit control policy, delegation of tasks by priority, supervision of VAT returns and management accounting by the senior accounting manager, and routine reporting into senior stakeholders. Explicit outcomes tied to the program include a 40 percent reduction in an ongoing six figure debt within five months, a comprehensive analysis of a multi million pound property project informing strategic decisions to preserve future revenue, and accurate regional grant reporting that led to annual earnings over £100000.
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Global Voices AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Global Voices deployed Zendesk Chat on its website. The implementation places Zendesk Chat at the front line of customer service for the 210 employee professional services firm, using a browser based webchat widget to capture client inquiries and surface conversational engagement. The deployment aligns with the Chatbots and Conversational AI category and is used across public site touchpoints to initiate live interactions.
Configuration and operational design reflect typical Chatbots and Conversational AI workflows, including automated greetings, conversational routing to available agents, and chat to ticket handoff into support queues. Operational ownership was assigned to the customer service function together with web operations, with agent dashboards and reporting used to manage interaction volumes and staffing. Governance emphasized scripted responses and escalation procedures to standardize client handling and maintain response consistency.
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Global Voices Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Global Voices implemented Microsoft 365 to support Collaboration across its 210 employee professional services firm. The Microsoft 365 instance is referenced on Global Voices' website at https://www.globalvoices.co.uk/, indicating adoption of Microsoft 365 as the productivity and collaboration platform for corporate communications and knowledge sharing.
The Microsoft 365 deployment for Collaboration is expected to include core components typical of the suite, such as Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for real time collaboration, OneDrive for personal file synchronization, and Office desktop and web applications. These modules align with Collaboration category workflows for document collaboration, meeting orchestration, presence and messaging, and centralized content management.
Operational governance would likely center on a tenant level administrative model using Azure Active Directory for identity and role based access controls, conditional access policies for security, and Microsoft Intune for device and application management where mobile workforce controls are required. The implementation scope covers client facing professional services teams and corporate functions, influencing user provisioning, permissions, and content governance to enable collaborative work across the organization.
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Global Voices CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Global Voices
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Founder & Managing Director | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Financial Controller | Director | Finance | |
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Operations Director | Director | Finance | |
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Apps Being Evaluated by Global Voices Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Global Voices IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Global Voices digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Global Voices Technographics
Global Voices is a Professional Services organization based in United Kingdom,
with around 210 employees and annual revenues of $15.0 million.
Global Voices operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Global Voices has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Microsoft.
Global Voices recently adopted applications including
Zendesk Chat in 2019, Zendesk Service in 2019 and Oracle NetSuite ERP in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Global Voices’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Global Voices’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Global Voices technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.