Greater London Authority
City Hall, More London Riverside,
London, SE1 2AA,
United Kingdom
London, SE1 2AA,
United Kingdom
44 20 7983-4000
Government
Greater London Authority Technographics
Greater London Authority Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Greater London Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Greater London Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Greater London Authority has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2016, TIBCO Jaspersoft for Analytics and BI in 2019, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Greater London Authority is running and its propensity to invest more and deepen its relationship with SAP , TIBCO Software , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Greater London Authority revenues, which have grown to $194.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Greater London Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Greater London Authority Tech Stack and Enterprise Applications
Greater London Authority ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016 Greater London Authority implemented SAP ERP ECC 6.0 to support core ERP Financial operations across its procurement and finance teams. The deployment was positioned to handle procurement of IT equipment, supplier engagement, purchase order processing and the creation of goods received notices using the SAP financial system.
The SAP ERP ECC 6.0 configuration emphasized procurement and accounts payable capabilities, with staff routinely raising purchase orders and completing goods received notices inside SAP ERP ECC 6.0. Functional workflows included requisition specification drafting, supplier quote tracking, PO issuance, invoicing reconciliation and maintenance of financial records to assist with budget monitoring, consistent with ERP Financial functionality.
Operational coverage extended across GLA procurement officers and finance personnel, and included frequent interaction with external parties such as TfL Accounts Payable to resolve invoicing queries. Supplier liaison and quote generation were managed as part of the purchasing lifecycle, with transactional records captured in the SAP financial system for auditability and budget control.
Governance and process adaptations included assuming Project Officer duties for procurement activities, using initiative to translate technical requirements into supplier specifications, and centralizing purchase order and goods receipt processes in SAP. The implementation also accommodated management of the GLA's estate of website domain names by coordinating purchase, renewal, amendment and release activities through established procurement and financial workflows.
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Greater London Authority Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TIBCO Software | Legacy | TIBCO Jaspersoft | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019 Greater London Authority deployed TIBCO Jaspersoft to design and maintain reports and reports metadata across City Hall reporting environments, establishing a centralized Analytics and BI capability for multiple directorates. The TIBCO Jaspersoft implementation served as the principal reporting engine and ReportServer layer for scheduled and on-demand report delivery within the GLA environment.
Functional workstreams focused on report development, metadata management, and query optimization, with authorship of complex SQL and development of PL/SQL packages to support parameterized reports and data transformations. The implementation included configuration hardening and security best practices for report-level access controls, along with ongoing tuning of report metadata and repository configuration to improve maintainability.
Integrations were explicitly implemented with MS BI platforms and other BI tools in the environment, enabling hybrid report consumption and cross-platform metadata references. Operational coverage was based in City Hall and supported six distinct teams, namely Housing and Land Directorate, Mayor's Office for Police and Crime MOPAC, Skills and Employment, Culture, Regeneration, and Old Oak & Park Royal Development Corporate OPDC, reflecting a broad cross-functional analytics footprint.
Governance practices emphasized close liaison with business users to capture reporting requirements and with technical groups to validate technical feasibility for deliveries, with demo and training sessions provided to business units. Ongoing support responsibilities included user enablement for BI functionalities and iterative configuration changes to maintain the TIBCO Jaspersoft reporting environment.
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Greater London Authority Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Greater London Authority implemented Microsoft 365 to deliver Collaboration capabilities for its public website and internal productivity needs. Microsoft 365 was deployed to support content publishing on the london.gov.uk site while also providing cloud-hosted collaboration and communications services for staff.
The deployment emphasized core Microsoft 365 capabilities common to Collaboration implementations, including cloud email and calendar, document collaboration and file sync, SharePoint based content hosting for web and intranet pages, and real time chat and meeting workflows. Configuration work focused on tenant configuration, identity and access controls, site and document permission models, and centralized content libraries to streamline editorial and document lifecycle processes.
Operational coverage addressed web content teams and corporate communications while extending productivity tooling across administrative and program teams. Governance activity centered on user provisioning workflows, content governance and publishing controls, and role based access to collaboration resources, reflecting typical Collaboration category controls for a government web presence.
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Event Management | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2012 | 2012 |
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Greater London Authority Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2018 | 2018 |
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Greater London Authority CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2012 | 2013 |
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CRM | CRM |
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2017 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Greater London Authority ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Greater London Authority IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2016 | 2017 |
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SD-WAN | IaaS |
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2018 | 2018 |
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Greater London Authority CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EMM / MDM / MAM | CyberSecurity |
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2017 | 2017 |
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Endpoint Management | CyberSecurity |
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2016 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Greater London Authority
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Marketing Campaigns & Strategic Communications | Director | Marketing | |
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Director of HR & Organisational Development | Director | HR | |
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HR Business Partner | Manager | HR | |
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Head of Information Technology | Director | IT | |
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CRM Officer | Manager | IT | |
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IT Customer Services Manager | Manager | Customer Service | |
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Apps Being Evaluated by Greater London Authority Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Greater London Authority IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Greater London Authority digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Greater London Authority Technographics
Greater London Authority is a Government organization based in United Kingdom,
with around 1300 employees and annual revenues of $194.0 million.
Greater London Authority operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, TIBCO Jaspersoft and Microsoft 365,
covering areas like ERP Financial, Analytics and BI and Collaboration.
Greater London Authority has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, TIBCO Software and Microsoft.
Greater London Authority recently adopted applications including
DocuSign eSignature in 2021, Salesforce Marketing Cloud in 2021 and StackPath CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Greater London Authority’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Greater London Authority’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Greater London Authority technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.