Greenwich Borough Council
The Woolwich Centre, 35 Wellington Street, Woolwich, SE18 6HQ.,
London, SE18 6HQ.,
United Kingdom
London, SE18 6HQ.,
United Kingdom
44 20 8854-8888
Government
Greenwich Borough Council Technographics
Greenwich Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Greenwich Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3750 Greenwich Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Greenwich Borough Council has purchased the following applications: Civica Financials for Government ERP in 2014, Cisco Unified Communications Manager for Audio Video and Web Conferencing in 2020, Avaya Aura Contact Center for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Greenwich Borough Council is running and its propensity to invest more and deepen its relationship with Civica , TechnologyOne , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Greenwich Borough Council revenues, which have grown to $391.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Greenwich Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Greenwich Borough Council Tech Stack and Enterprise Applications
Greenwich Borough Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica Financials | Government ERP | ERP Services and Operations | n/a | 2014 | 2015 |
Greenwich Borough Council implemented Civica Financials in 2014 as its financial system. A Freedom of Information response dated 22 July 2015 confirms the council identified Civica Authority Financials as its Financial system, reported 572 users, noted that upgrades were included in the contract, and listed the contract expiry as 23 November 2016, with plans to run a market review later in 2015.
Civica Financials was configured to provide core financial management capabilities consistent with a Government ERP, including general ledger, accounts payable, accounts receivable, budgetary control, and statutory reporting to support municipal finance workflows. The implementation emphasized financial control and budgetary governance, aligning application configuration with public sector accounting and reporting requirements.
As the council’s primary financial system, Civica Financials supported transactional finance processes across corporate finance teams and interfaced with operational workflows for pensions and payroll administration, based on the named system ownership. Operational coverage included corporate finance and the pensions and payroll administrative functions, reflecting centralized stewardship of financial data and processes.
Governance for Civica Financials was centralized under Kelly Scotford, Head of Pensions, Payroll and Corporate Financial Systems, who was identified as the person responsible for the system. Contract terms included upgrade entitlements and the council signaled a future procurement review, indicating a managed lifecycle and periodic reassessment of the Government ERP solution.
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Government ERP | ERP Services and Operations |
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2025 | 2025 |
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Greenwich Borough Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified Communications Manager | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Greenwich Borough Council implemented Cisco Unified Communications Manager in the Audio Video and Web Conferencing category. The deployment sits alongside long-standing Cisco telephony and contact centre infrastructure that was originally installed in July and August 2009, providing an enterprise telephony and conferencing foundation across the authority.
Cisco Unified Communications Manager was configured to deliver centralized call control, audio and video conferencing, and contact centre call routing capabilities consistent with Audio Video and Web Conferencing class solutions. The implementation was aligned to support unified communications workflows and agent telephony, with configuration focus on call handling, conferencing bridges, and platform-level interoperability with the council contact centre.
Operational integrations are explicit and documented, Cisco systems integrate with Microsoft Dynamics 365 which is used as the contact centre CRM and knowledge management platform. MLL Telecom is the named maintainer and provider of calls, lines, and the wide area network, with 63 sites connected, and the contact centre operates with 115 staff members, all office based. Annual call and line spend is recorded at £103,680 and contract renewal for network and telephony services is July 2023.
Commercial and governance details were captured as part of the implementation and support arrangements, initial contact centre project cost was £380,000, annual contact centre support and maintenance was stated at £405,005 per annum, and the wider network contract incorporated an annual charge of £944,982 in year one reducing to £837,105 by year seven. Moves, adds and changes are included within the council's annual maintenance service, and MLL Telecom is documented as the ongoing operational maintainer of the telephony and contact centre estate.
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Collaboration | Collaboration |
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2015 | 2015 |
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Greenwich Borough Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Cisco Unified Contact Center Enterprise | Avaya Aura Contact Center | Call Center | CRM | AdEPT Technology Group | 2020 | 2020 |
In 2020, Greenwich Borough Council implemented Avaya Aura Contact Center as its primary Call Center application, replacing Cisco Unified Contact Center Enterprise. AdEPT Technology Group was contracted to deliver the Avaya Aura Contact Centre deployment for more than 100 agents to consolidate the council's customer contact operations under a single Call Center platform.
The implementation used core Avaya Aura Contact Center capabilities, configured for automatic call distribution, interactive voice response, skill based routing, agent desktop functionality, call recording and real time reporting to support agent performance and contact routing workflows. Configuration emphasized multichannel handling consistent with Call Center best practices, providing a unified agent experience and supervisory dashboards for queue management and service monitoring.
AdEPT Technology Group executed the rollout as a systems integrator, coordinating telephony trunk migration and provisioning network circuits to support the new Avaya Aura Contact Center environment. Governance included staged cutover and agent onboarding to minimize service disruption, and operational scope covered the council's customer service contact teams. The project aligned the Royal Borough of Greenwich on Avaya Aura Contact Center to centralize contact handling and modernize council contact center operations.
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Call Tracking and Recording | CRM |
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2023 | 2023 |
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CRM | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Greenwich Borough Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Greenwich Borough Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Greenwich Borough Council
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Customer and Web Access | Director | Customer Service | |
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Head Of Customer Experience | Director | Customer Service | |
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Assistant Director, Digital and Customer Services | Director | Customer Service | |
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Contact Centre Manager | Manager | Customer Service | |
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Senior IT Project Manager | Manager | IT | |
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Apps Being Evaluated by Greenwich Borough Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Greenwich Borough Council IT executives and key decision makers. This section highlights Greenwich Borough Council's latest recorded technology evaluations, including Access Rio EPR for Patient Management on 2026-01-06 and MHR iTrent Rostering for Workforce Scheduling on 2025-08-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Greenwich Borough Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-06 | Greenwich Borough Council | Evaluated | The Access Group | Access Rio EPR | Patient Management | ERP Services and Operations |
| 2025-08-06 | Greenwich Borough Council | Evaluated | MHR (formerly MidlandHR) | MHR iTrent Rostering | Workforce Scheduling | HCM |
FAQ - APPS RUN THE WORLD Greenwich Borough Council Technographics
Greenwich Borough Council is a Government organization based in United Kingdom,
with around 3750 employees and annual revenues of $391.0 million.
Greenwich Borough Council operates a diverse technology stack with applications such as
Civica Financials, Cisco Unified Communications Manager and Avaya Aura Contact Center,
covering areas like Government ERP, Audio Video and Web Conferencing and Call Center.
Greenwich Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Civica, Cisco Systems and Avaya.
Greenwich Borough Council recently adopted applications including
TechnologyOne OneCouncil SaaS ERP in 2025, IRIS Clarity Voice Isolation in 2023 and Elastic Email API in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Greenwich Borough Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Greenwich Borough Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Greenwich Borough Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.