Kediri, 64121,
Indonesia
Gudang Garam Technographics
Gudang Garam Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gudang Garam and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 32120 Gudang Garam employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gudang Garam has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2020, Oracle E-Business Suite HRMS for Core HR in 2018, Oracle Siebel MRM for Marketing Automation in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gudang Garam is running and its propensity to invest more and deepen its relationship with Oracle , Salesforce , BMC Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gudang Garam revenues, which have grown to $8.49 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gudang Garam intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gudang Garam Tech Stack and Enterprise Applications
Gudang Garam ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Gudang Garam implemented Oracle E-Business Suite to support ERP Financial needs at its subsidiary PT Dhanistha Surya Nusantara in Jakarta. The initial deployment concentrated on establishing master data management processes within Oracle E-Business Suite and Oracle Application, with specific operational ownership assigned to IT staff during August 2020 through April 2021.
The implementation centered on configuration and day to day management of master item records, master supplier records, and customer records, reflecting core ERP Financial master data stewardship. Functional workstreams aligned to procurement master data, inventory item governance, and customer master hygiene, with system configuration and transactional templates managed inside Oracle E-Business Suite.
Operational coverage was scoped to the subsidiary PT Dhanistha Surya Nusantara, affecting procurement, supply chain, finance, and sales master data workflows at the Jakarta site. Governance emphasized centralized master data administration by the IT team, with routine updates and validations performed as part of the application support cadence.
The narrative documents the relationship Gudang Garam Oracle E-Business Suite ERP Financial as an implemented application for master data control and transactional readiness, with hands on administration performed by internal IT personnel during the stated 2020 to 2021 period.
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ERP Financial | ERP |
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2013 | 2014 |
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Gudang Garam HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2018 | 2018 |
In 2018 PT Gudang Garam Tbk implemented Oracle E-Business Suite HRMS, a Core HR application, to standardize human resources and workforce administration across its manufacturing sites and representative offices. The implementation targeted HR business functions including personnel administration, payroll processing, time and attendance interface readiness, benefits administration, recruitment and basic performance management, aligning Core HR processes with company headcount and site footprint.
Oracle E-Business Suite HRMS was configured with platform-native technologies and customizations consistent with Gudang Garam internal capabilities, leveraging Oracle Forms and Reports, PL SQL development, BI Publisher for operational reporting, and Workflow for approval routing. Application Development Analyst responsibilities cited in the implementation profile reflect hands on coding, XML and JDEV work, and Oracle Application Framework adaptations, while UNIX scripting and sysadmin tasks indicate on premises application administration.
The architecture incorporated Oracle-centric integration patterns, using SOA and Oracle Application Framework components to expose interfaces and support reporting and process orchestration, with BI Publisher delivering consolidated HR and payroll reports. Database and operational support elements were managed by inhouse database operations staff, with explicit attention to application lifecycle management, database maintenance and performance tuning for the HRMS stack.
Governance and operational ownership remained internal, with Application Development Analysts and Database Operation Analysts based in Jakarta providing ongoing configuration management, release coordination and production support for sites in Kediri, Gempol, Karanganyar and Sumenep as well as representative offices in Jakarta and Surabaya. The deployment emphasized centralized application administration and developer led extensibility, reflecting the company requirement for inhouse Oracle development and sysadmin expertise.
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Gudang Garam CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel MRM | Marketing Automation | CRM | n/a | 2015 | 2016 |
In 2015, Gudang Garam implemented Oracle Siebel MRM to centralize marketing operations and support campaign orchestration. The deployment targeted Marketing Automation use cases for campaign planning, resource management and marketing operations within the consumer packaged goods business.
Oracle Siebel MRM implementation included configuration of campaign management, segmentation and audience profiling, approval workflow engines and marketing asset management, reflecting standard Marketing Automation capabilities. Configuration and customization work referenced the companys Oracle development skillset, including Oracle Forms and Reports, PL SQL, XML, BI Publisher and Workflow, together with UNIX scripting and JDeveloper tooling noted in internal job profiles.
Architecturally the solution was implemented on an Oracle application stack with a dedicated Siebel application tier and relational database, requiring database operation and performance tuning tasks described in the companys staffing requirements. Operational ownership was aligned between marketing operations and the internal IT application development and database operation teams based in Jakarta, with DB administration responsibilities covering multi-database maintenance, monitoring and SQL tuning.
Governance emphasized formalized campaign workflow control and release management, with Application Development Analysts responsible for lifecycle management and Database Operation Analysts managing schema, storage and runtime stability. The implementation positioned Oracle Siebel MRM as the Marketing Automation backbone for Gudang Garams marketing function, supported by onshore technical staff and established operational roles.
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Gudang Garam ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2015 | 2015 |
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Gudang Garam PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Computer-Aided Design (CAD) | PLM and Engineering |
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2013 | 2013 |
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Gudang Garam IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Gudang Garam CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Gudang Garam
Apps Being Evaluated by Gudang Garam Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-18 | Gudang Garam | Evaluated | Cision | Brandwatch Consumer Intelligence | Marketing Analytics | CRM |