H Mart
H Mart Technographics
H Mart Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by H Mart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 H Mart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that H Mart has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2016, SmartRecruiters SmartRecruit for Recruiting, Applicant Tracking System in 2014, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems H Mart is running and its propensity to invest more and deepen its relationship with SAP , Avalara , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing H Mart revenues, which have grown to $3.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for H Mart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
H Mart Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 H Mart implemented SAP ERP ECC 6.0 to centralize ERP Financial processes for its finance and accounting organization. The SAP ERP ECC 6.0 deployment underpins day to day financial operations, and finance teams prepare daily journal entries and general ledger account reconciliations through SAP R/3 financial functions as part of the core bookkeeping workflow.
The implementation emphasizes general ledger accounting, journal posting, and account reconciliation capabilities within the SAP ERP ECC 6.0 environment, aligning typical ERP Financial module workflows such as ledger consolidation, posting automation, and reconciliation controls. Configuration work focused on financial master data, chart of accounts mapping, and automated journal entry routines to support recurring and daily posting activity.
Operational coverage is centered on H Mart's finance and accounting departments across the United States, with the SAP ERP ECC 6.0 instance serving as the primary system for recording and validating transactional finance data. The system is instrumented to support continuous reconciliation tasks, enabling account level validations and standardized closing procedures that are executed by central accounting teams.
Governance was oriented around standardized reconciliation processes and daily close discipline, establishing role based responsibilities for journal entry preparation, review, and approval within SAP. Workflows were structured to enforce segregation of duties and routine reconciliation sign offs, embedding SAP ERP ECC 6.0 into H Mart finance governance and operational cadence.
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Tax Management | ERP Financial Management |
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2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SmartRecruiters SmartRecruit | Recruiting, Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014 H Mart implemented SmartRecruiters SmartRecruit as the applicant facing system on its careers site, deploying SmartRecruiters SmartRecruit to serve as the core Recruiting,Applicant Tracking System for online job posting and candidate intake. The implementation centralized job posting, requisition creation, candidate pipeline tracking and branded careers page embedding, positioning the application as the public entry point for applicants on H Mart s website.
Configuration emphasized standard ATS functional modules including requisition management, job distribution, candidate profile management, interview scheduling and offer workflows, with recruiter and hiring manager workflows configured to support HR and talent acquisition operations. Operational scope focused on corporate HR and recruiting teams supporting store and corporate hiring, and governance centered on structured approval routing and candidate pipeline ownership to standardize hiring processes through the SmartRecruiters SmartRecruit careers site integration.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, H Mart deployed Zendesk Chat on its website. The deployment places Zendesk Chat in the Chatbots and Conversational AI category to support customer service and online order inquiries, providing web-based conversational entry points for shoppers on hmart.com.
Implementation centers on the Zendesk Chat web widget embedded across customer-facing pages, using standard chat features such as real-time messaging, proactive chat triggers, canned responses, routing to agent consoles, and transcript capture. The configuration emphasizes conversational workflows and agent-assisted resolution, enabling live chat sessions and asynchronous message handling. These functional components reflect common Chatbots and Conversational AI capabilities used to manage high-volume web interactions.
Operational coverage is focused on online customer support teams handling product questions, order status, and site navigation help on hmart.com, with staffing and agent workflows aligned to the chat channel. Governance centers on chat routing rules, agent availability schedules, and transcript retention to maintain service consistency, consistent with standard governance patterns for chat deployments. The relationship is H Mart Zendesk Chat Chatbots and Conversational AI customer service.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2011 | 2011 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Warehouse Management | SCM |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at H Mart
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by H Mart Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from H Mart IT executives and key decision makers. This section highlights H Mart's latest recorded technology evaluations, including SAP S/4 HANA for ERP Financial on 2024-10-04 and Korber HighJump Warehouse Advantage for Warehouse Management on 2024-09-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the H Mart digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD H Mart Technographics
H Mart is a Retail organization based in United States,
with around 5500 employees and annual revenues of $3.20 billion.
H Mart operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SmartRecruiters SmartRecruit and Zendesk Chat,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
H Mart has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Zendesk.
H Mart recently adopted applications including
VTEX eCommerce in 2025, Fastly in 2021 and Zendesk Chat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of H Mart’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates H Mart’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete H Mart technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.