Harvey Norman Ireland
Swords Business Park, Brent House, Seatown Rd,
Dublin, K67 Y2V0,
Ireland
Dublin, K67 Y2V0,
Ireland
353 01 890 9900
Retail
Harvey Norman Ireland Technographics
Harvey Norman Ireland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Harvey Norman Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Harvey Norman Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Harvey Norman Ireland has purchased the following applications: eloomi Performance Management for Performance and Goal Management in 2021, LiveChat for Chatbots and Conversational AI in 2013, Amplience for Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Harvey Norman Ireland is running and its propensity to invest more and deepen its relationship with eloomi , Softworks , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Harvey Norman Ireland revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Harvey Norman Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Harvey Norman Ireland Tech Stack and Enterprise Applications
Harvey Norman Ireland HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eloomi | Legacy | eloomi Performance Management | Performance and Goal Management | HCM | n/a | 2021 | 2021 |
In 2021, Harvey Norman Ireland implemented eloomi Performance Management as its Performance and Goal Management solution across Irish retail operations. The deployment digitized retail HR performance processes across approximately 15 stores, standardizing appraisal workflows, coaching practices, and enabling divisional goal-setting to increase transparency and accelerate manager to employee feedback.
eloomi Performance Management was deployed alongside eloomi Learning to streamline appraisal cadence and support ongoing development, using performance review templates, coaching records, and goal alignment capabilities typical of Performance and Goal Management platforms. Configuration emphasized structured appraisal cycles, manager coaching documentation, and divisional goal rollup to align store-level objectives with centralized HR oversight.
Rollout scope covered store managers and HR teams across Harvey Norman Ireland, with governance centered on standardized coaching protocols and divisional goal frameworks to ensure consistent use. The implementation focused on institutionalizing regular feedback loops and visibility into development activity, improving transparency and speeding up feedback between managers and employees as explicitly stated in the customer case study.
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Time and Attendance | HCM |
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2018 | 2018 |
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Harvey Norman Ireland AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Harvey Norman Ireland implemented LiveChat on its public website as a real-time customer engagement channel. This deployment uses LiveChat within the Chatbots and Conversational AI category to provide on-site conversational support for online shoppers and service inquiries.
The implementation centers on the LiveChat web widget and agent console, enabling live messaging, canned responses for common queries, chat transcript capture, and visitor context to support synchronous customer interactions. Functional capabilities align with typical Chatbots and Conversational AI workflows, including session handoff to agents, scripted response libraries, and automated visitor greetings to improve first contact routing.
Operationally the rollout is scoped to the corporate e-commerce website, supporting online customer service and sales conversion workflows for Harvey Norman Ireland. Governance focused on embedding LiveChat into web pages and agent workflows, training customer service staff on the agent console, and establishing transcript logging and response templates to standardize conversational handling.
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Harvey Norman Ireland Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amplience | Legacy | Amplience | Content Management | Content Management | n/a | 2020 | 2020 |
In 2020 Harvey Norman Ireland implemented Amplience to manage content on its public website. Amplience is deployed as the Content Management application for web publishing, authoring, templating, and media handling across the harveynorman.ie storefront, supporting merchandising and marketing content workflows.
Configuration emphasized modular content modeling, reusable components, editorial staging, and schedule-based publishing to enable frequent campaign updates and product merchandising changes. Amplience provides content authoring, preview and rich media management capabilities and is operated by the digital and marketing teams in Ireland, with governance centered on role-based approvals, content versioning, and staged publishing to production.
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Harvey Norman Ireland eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2012 | 2012 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Harvey Norman Ireland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Harvey Norman Ireland ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Application Performance Management | ITSM |
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2012 | 2012 |
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Harvey Norman Ireland TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Harvey Norman Ireland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Harvey Norman Ireland CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Harvey Norman Ireland
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Manager | Manager | HR | |
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Strategic HR - Talent Management | Manager | HR | |
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Manager HR | Manager | HR | |
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Operations Manager | Manager | Finance | |
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Apps Being Evaluated by Harvey Norman Ireland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Harvey Norman Ireland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Harvey Norman Ireland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Harvey Norman Ireland Technographics
Harvey Norman Ireland is a Retail organization based in Ireland,
with around 1000 employees and annual revenues of $100.0 million.
Harvey Norman Ireland operates a diverse technology stack with applications such as
eloomi Performance Management, LiveChat and Amplience,
covering areas like Performance and Goal Management, Chatbots and Conversational AI and Content Management.
Harvey Norman Ireland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as eloomi, LiveChat, Inc. and Amplience.
Harvey Norman Ireland recently adopted applications including
eloomi Performance Management in 2021, Mimecast Email Security in 2021 and Amplience in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Harvey Norman Ireland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Harvey Norman Ireland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Harvey Norman Ireland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.