Haven Holidays
One Park Lane,
Hemel Hempstead, HP2 4YL,
United Kingdom
Hemel Hempstead, HP2 4YL,
United Kingdom
44 33 3202-5250
Leisure and Hospitality
Haven Holidays Technographics
Haven Holidays Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Haven Holidays and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9329 Haven Holidays employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Haven Holidays has purchased the following applications: Cornerstone HR Suite for Core HR in 2017, Zendesk Chat for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Haven Holidays is running and its propensity to invest more and deepen its relationship with Cornerstone OnDemand , Calabrio , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Haven Holidays revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Haven Holidays intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Haven Holidays Tech Stack and Enterprise Applications
Haven Holidays HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cornerstone OnDemand | Legacy | Cornerstone HR Suite | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Haven Holidays implemented Cornerstone HR Suite from Cornerstone OnDemand as its Core HR platform. The Cornerstone HR Suite was provisioned to centralize employee master data and core HRIS functions, while enabling self service, absence tracking, and learning administration consistent with Core HR deployments.
Operational rollout emphasized internal application support, testing, and training, with Application Support Specialist roles documented as providing day to day system support and end user training for Cornerstone. Governance aligned to HR operations and group level support teams, leveraging procurement and supplier management experience within the broader Bourne Leisure context to coordinate supplier relationships and system support, and configuration governance relied on testing cycles and role based access within Cornerstone HR Suite.
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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Haven Holidays AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Haven Holidays deployed Zendesk Chat on their website. The deployment positions Zendesk Chat as the primary web conversation channel for customer service and bookings on haven.com, handling real time guest inquiries through an embedded chat widget.
The Zendesk Chat implementation leverages core Chatbots and Conversational AI capabilities including a browser embedded chat widget, proactive chat triggers, session-based conversation history, canned responses for common queries, and agent routing through the vendor agent console. Zendesk Chat is configured to surface live conversations to service agents and to present scripted guidance for front line agents, aligning web interactions with customer service workflows.
Operational scope is focused on public facing web pages and the online reservations touchpoint, servicing customer service and reservations functions. Governance centers on configuring chat triggers and response templates to standardize agent handling, and the rollout emphasizes embedding Zendesk Chat across key customer journey pages to consolidate web-based conversational traffic.
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Haven Holidays Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Haven Holidays implemented Cisco Webex Meetings as its chosen Audio Video and Web Conferencing application and deployed the Cisco Webex Meetings experience on its public website to support customer engagement and remote interaction. The deployment positions Cisco Webex Meetings to handle both customer-facing meeting workflows on haven.com and internal collaboration needs across corporate teams, aligning the Audio Video and Web Conferencing application with customer support, operations, and corporate communications functions.
The implementation leverages standard Cisco Webex Meetings capabilities including scheduled and ad hoc meetings, browser-based join flows, video and audio conferencing, screen sharing, recording, participant management, and host controls, configured to operate from web-embedded meeting entry points. Governance was implemented through meeting access permissions and moderation workflows, and operational scope covers website-based customer meetings alongside internal meeting use across departments, with configuration focused on web integration patterns and user access controls for the Cisco Webex Meetings application.
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Haven Holidays Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Haven Holidays eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2015 | 2015 |
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Haven Holidays CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Haven Holidays ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Haven Holidays TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Haven Holidays IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Haven Holidays CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Haven Holidays
| First Name | Last Name | Title | Function | Department | Phone | |
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Managing Director | Director | Finance | |
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Human Resources Business Partner | Manager | HR | |
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People Administrator | Manager | HR | |
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Head of People | Director | HR | |
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Operations Director | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Chief Digital Officer | CXO | IT | |
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Head of Experience | Director | Finance | |
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Head of Information Technology Operations | Director | IT | |
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Head of Experience | Director | Finance | |
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Chief Customer Officer | CXO | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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CRM Marketing Manager | Manager | Marketing | |
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Senior CRM Marketing Executive | Director | Marketing | |
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CRM Manager | Manager | IT | |
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People Director Haven and Group. | Director | HR | |
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HR - People Services Manager | Manager | HR | |
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Head of Learning and Development | Director | HR | |
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Human Resources Manager | Manager | HR | |
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HR People Partner | Manager | HR | |
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Apps Being Evaluated by Haven Holidays Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Haven Holidays IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Haven Holidays digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Haven Holidays Technographics
Haven Holidays is a Leisure and Hospitality organization based in United Kingdom,
with around 9329 employees and annual revenues of $1.00 billion.
Haven Holidays operates a diverse technology stack with applications such as
Cornerstone HR Suite, Zendesk Chat and Cisco Webex Meetings,
covering areas like Core HR, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Haven Holidays has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cornerstone OnDemand, Zendesk and Cisco Systems.
Haven Holidays recently adopted applications including
FreshDesk Customer Support in 2023, DocuSign eSignature in 2021 and SAP Commerce Cloud (ex Hybris) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Haven Holidays’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Haven Holidays’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Haven Holidays technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.