AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Hearing Australia Tech Stack and Enterprise Applications

ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tungsten Automation Legacy Kofax AP Essentials (formerly ReadSoft Online) AP Automation ERP Financial Management n/a 2016 2016
In 2016 Hearing Australia implemented Kofax AP Essentials (formerly ReadSoft Online) to centralize Accounts Payable workflows, deploying the solution as its AP Automation platform across the finance organization. The rollout targeted core AP processing and supplementary Accounts Receivable administration duties performed by central finance teams. Kofax AP Essentials was configured to verify suppliers using ReadSoft technology and to capture, extract, and validate high volume invoice data. Configuration work emphasized automated data capture, validation rules, invoice classification, and exception routing to support automated invoice lifecycle processing consistent with AP Automation functional patterns. The implementation integrated invoice throughput with PROCESS IT on Oracle r12 for downstream posting and ledger reconciliation, enabling captured invoice images and extracted metadata to flow into Oracle r12. Operational coverage included central AP staff and personnel assisting with Accounts Receivable administration within Hearing Australia, aligning day to day invoice processing with enterprise finance systems. Operational governance centered on AP workflow ownership within the finance function, formalizing supplier verification and exception handling processes through the Kofax AP Essentials configuration. Tungsten Automation was recorded as the vendor involved in the deployment, providing implementation support and operational configuration for the AP Automation environment.
ERP Financial ERP Financial Management 2021 2021
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP SuccessFactors Performance and Goals Performance and Goal Management HCM n/a 2014 2014
In 2014, Hearing Australia implemented SAP SuccessFactors Performance and Goals. The deployment ran from July 2014 to June 2015 and established an enterprise Performance and Goal Management capability to standardize performance reviews and goal setting across the organization. The implementation delivered SAP SuccessFactors Performance and Goals together with SuccessFactors Performance and Development Management and eRecruitment components, configuring goal cascades, performance review templates, competency frameworks, individual development plans and calibration workflows. Configuration focused on role based permissioning, staged review workflows with automated notifications, manager and employee self service for goal entry and continuous feedback capture to align talent processes with operational objectives. Operational scope emphasized HR, talent management and recruitment functions within Hearing Australia, aligning performance management processes with eRecruitment workflows to support hiring and development lifecycle continuity. Governance and rollout were organized into phased deployment waves, with HR administration processes updated to manage review cycles and escalation rules, and change activities oriented toward manager enablement and standardized review governance.
Recruiting, Applicant Tracking System HCM 2014 2014
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoom Video Communications Legacy Zoom Audio Video and Web Conferencing Collaboration n/a 2020 2020
In 2020, Hearing Australia implemented Zoom for Audio Video and Web Conferencing and embedded the Zoom meeting client on its public website. The deployment exposes Zoom's browser-based audio and video capabilities to support remote patient interactions and internal collaboration, using standard features such as video, audio, screen sharing, and meeting scheduling. The application name Zoom is surfaced on public pages to allow external participants to join sessions without requiring a separate desktop client. Architecture centers on web-hosted Zoom meeting endpoints and the embedded browser client, enabling sessions to be initiated and joined from the website while preserving control over user access and meeting configuration. Functional scope spans patient-facing consultations and administrative communications, reflecting Audio Video and Web Conferencing usage for clinical engagement and staff coordination. Governance emphasis is on web access controls and user provisioning, with configuration and rollout focused on embedding Zoom into public-facing session entry points.
Collaboration Collaboration 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2022 2022
Web Content Management Content Management 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2021 2021
Customer Engagement CRM 2020 2020
Customer Experience CRM 2016 2016
Marketing Automation CRM 2017 2017
EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
EPM EPM 2005 2005
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2018 2018
IT Service Management ITSM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Web Gateways (SWG) CyberSecurity 2013 2013

IT Decision Makers and Key Stakeholders at Hearing Australia

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Hearing Australia Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hearing Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hearing Australia digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Hearing Australia Technographics
Hearing Australia is a Government organization based in Australia, with around 1250 employees and annual revenues of $197.0 million.
Hearing Australia operates a diverse technology stack with applications such as Kofax AP Essentials (formerly ReadSoft Online), SAP SuccessFactors Performance and Goals and Zoom, covering areas like AP Automation, Performance and Goal Management and Audio Video and Web Conferencing.
Hearing Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Tungsten Automation, SAP and Zoom Video Communications.
Hearing Australia recently adopted applications including DocuSign eSignature in 2022, Microsoft Dynamics 365 for Finance and Operations in 2021 and Microsoft Dynamics CRM in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hearing Australia’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Hearing Australia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hearing Australia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.