Macquarie Park, 2109, NSW,
Australia
Hearing Australia Technographics
Hearing Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hearing Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1250 Hearing Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hearing Australia has purchased the following applications: Kofax AP Essentials (formerly ReadSoft Online) for AP Automation in 2016, SAP SuccessFactors Performance and Goals for Performance and Goal Management in 2014, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hearing Australia is running and its propensity to invest more and deepen its relationship with Tungsten Automation , Microsoft , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hearing Australia revenues, which have grown to $197.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hearing Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hearing Australia Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax AP Essentials (formerly ReadSoft Online) | AP Automation | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 Hearing Australia implemented Kofax AP Essentials (formerly ReadSoft Online) to centralize Accounts Payable workflows, deploying the solution as its AP Automation platform across the finance organization. The rollout targeted core AP processing and supplementary Accounts Receivable administration duties performed by central finance teams.
Kofax AP Essentials was configured to verify suppliers using ReadSoft technology and to capture, extract, and validate high volume invoice data. Configuration work emphasized automated data capture, validation rules, invoice classification, and exception routing to support automated invoice lifecycle processing consistent with AP Automation functional patterns.
The implementation integrated invoice throughput with PROCESS IT on Oracle r12 for downstream posting and ledger reconciliation, enabling captured invoice images and extracted metadata to flow into Oracle r12. Operational coverage included central AP staff and personnel assisting with Accounts Receivable administration within Hearing Australia, aligning day to day invoice processing with enterprise finance systems.
Operational governance centered on AP workflow ownership within the finance function, formalizing supplier verification and exception handling processes through the Kofax AP Essentials configuration. Tungsten Automation was recorded as the vendor involved in the deployment, providing implementation support and operational configuration for the AP Automation environment.
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Performance and Goals | Performance and Goal Management | HCM | n/a | 2014 | 2014 |
In 2014, Hearing Australia implemented SAP SuccessFactors Performance and Goals. The deployment ran from July 2014 to June 2015 and established an enterprise Performance and Goal Management capability to standardize performance reviews and goal setting across the organization.
The implementation delivered SAP SuccessFactors Performance and Goals together with SuccessFactors Performance and Development Management and eRecruitment components, configuring goal cascades, performance review templates, competency frameworks, individual development plans and calibration workflows. Configuration focused on role based permissioning, staged review workflows with automated notifications, manager and employee self service for goal entry and continuous feedback capture to align talent processes with operational objectives.
Operational scope emphasized HR, talent management and recruitment functions within Hearing Australia, aligning performance management processes with eRecruitment workflows to support hiring and development lifecycle continuity. Governance and rollout were organized into phased deployment waves, with HR administration processes updated to manage review cycles and escalation rules, and change activities oriented toward manager enablement and standardized review governance.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Hearing Australia implemented Zoom for Audio Video and Web Conferencing and embedded the Zoom meeting client on its public website. The deployment exposes Zoom's browser-based audio and video capabilities to support remote patient interactions and internal collaboration, using standard features such as video, audio, screen sharing, and meeting scheduling. The application name Zoom is surfaced on public pages to allow external participants to join sessions without requiring a separate desktop client.
Architecture centers on web-hosted Zoom meeting endpoints and the embedded browser client, enabling sessions to be initiated and joined from the website while preserving control over user access and meeting configuration. Functional scope spans patient-facing consultations and administrative communications, reflecting Audio Video and Web Conferencing usage for clinical engagement and staff coordination. Governance emphasis is on web access controls and user provisioning, with configuration and rollout focused on embedding Zoom into public-facing session entry points.
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2005 | 2005 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Hearing Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Hearing Australia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||