AI Buyer Insights:

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

Her Majesty's Passport Office (HMPO)
Location
Globe House 89 Eccleston Square,
London, SW1V 1PN,
United Kingdom
Website
https://www.gov.uk/government/organisations/hm-passport-office/
Phone
44 30 0222 0000
Artw industry
Government
Employee
Revenue

Her Majesty's Passport Office (HMPO) Technographics

Her Majesty's Passport Office (HMPO) Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Her Majesty's Passport Office (HMPO) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Her Majesty's Passport Office (HMPO) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Her Majesty's Passport Office (HMPO) has purchased the following applications: Ipsos Employee Survey for Employee Engagement in 2006, Ruby Live Chat for Chatbots and Conversational AI in 2021, Intuit Mailchimp for Marketing Automation in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Her Majesty's Passport Office (HMPO) is running and its propensity to invest more and deepen its relationship with Ipsos , MultiTime Limited , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Her Majesty's Passport Office (HMPO) revenues, which have grown to $1.44 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Her Majesty's Passport Office (HMPO) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Her Majesty's Passport Office (HMPO) Tech Stack and Enterprise Applications

Her Majesty's Passport Office (HMPO) HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ipsos Legacy Ipsos Employee Survey Employee Engagement HCM n/a 2006 2006
In 2006, Her Majesty's Passport Office (HMPO) implemented the Ipsos Employee Survey for Employee Engagement to measure employee engagement and other HR metrics across the organisation. The Ipsos Employee Survey was administered by Ipsos MORI as an HR staff survey across the United Kingdom, covering both operational delivery sites and corporate support functions. Survey scope included baseline engagement measurement, attitudes to management, and workforce sentiment capture to inform evidence based workforce planning. Implementation emphasized survey design, standardized engagement scoring, thematic reporting, and segmented analysis by department and grade, consistent with Employee Engagement practices. Results were consolidated into structured reports and dashboards for HR and senior leadership, enabling targeted management interventions and workforce policy review. The Ipsos Employee Survey outputs included written reporting that supported formal parliamentary reporting cycles. Governance for the survey program was led by HR with senior management oversight, with findings routed through internal governance channels then referenced in reports to Parliament. The 2006 staff survey informed subsequent workforce and management improvements reported to Parliament, aligning Employee Engagement measurement with organizational accountability and public sector oversight.
Time and Attendance HCM 2017 2017
Her Majesty's Passport Office (HMPO) AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ruby Legacy Ruby Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, Her Majesty's Passport Office (HMPO) implemented Ruby Live Chat on its public website, introducing a Chatbots and Conversational AI channel to support online passport customer contact. Her Majesty's Passport Office implemented Ruby Live Chat, a Chatbots and Conversational AI application, as a web-embedded conversational layer for real time and asynchronous user interactions. The implementation centered on conversational session management and agent workflow support, including typed chat sessions, canned response libraries, transcript capture for downstream case handling, and agent handoff when human intervention was required. Operational scope was the public-facing service portal and the customer service function, with governance adjustments to chat routing, agent handling procedures, and session logging to align online chat interactions with HMPO customer contact processes.
Her Majesty's Passport Office (HMPO) CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Intuit Legacy Intuit Mailchimp Marketing Automation CRM n/a 2017 2017
In 2017, Her Majesty's Passport Office implemented Intuit Mailchimp as its Marketing Automation solution on the public website. The deployment was oriented toward public-facing email capture, subscription management, and outbound citizen communications related to passport services. The Intuit Mailchimp implementation leveraged core Marketing Automation capabilities including email campaign creation and scheduling, web-embedded sign-up forms, audience segmentation and template-based content management. Configuration prioritized reusable templates and automated workflows for informational notifications, with consent-driven subscriber lists to align with government communication expectations. Operational ownership rests with communications and customer service teams, using Intuit Mailchimp to centralize subscriber lists and coordinate campaign calendars for UK-wide citizen engagement. Governance introduced structured content approval workflows and role-based access for list management, while the web embedding on the HM Passport Office site serves as the primary capture and delivery surface.
Her Majesty's Passport Office (HMPO) IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Her Majesty's Passport Office (HMPO)

First Name Last Name Title Function Department Email Phone
Head of People & Engagement Director HR
Operations Manager Manager Finance
Senior Project Manager Manager Operations
Director General Director Finance
Show All Contacts

Apps Being Evaluated by Her Majesty's Passport Office (HMPO) Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Her Majesty's Passport Office (HMPO) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Her Majesty's Passport Office (HMPO) digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Her Majesty's Passport Office (HMPO) Technographics
Her Majesty's Passport Office (HMPO) is a Government organization based in United Kingdom, with around 4000 employees and annual revenues of $1.44 billion.
Her Majesty's Passport Office (HMPO) operates a diverse technology stack with applications such as Ipsos Employee Survey, Ruby Live Chat and Intuit Mailchimp, covering areas like Employee Engagement, Chatbots and Conversational AI and Marketing Automation.
Her Majesty's Passport Office (HMPO) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Ipsos, Ruby and Intuit.
Her Majesty's Passport Office (HMPO) recently adopted applications including Ruby Live Chat in 2021, Fastly in 2021 and MultiTime VisionTime in 2017, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Her Majesty's Passport Office (HMPO)’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Her Majesty's Passport Office (HMPO)’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Her Majesty's Passport Office (HMPO) technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.