Toronto, M5S 1M2, ON,
Canada
Heritage Cannabis Holdings Technographics
Heritage Cannabis Holdings Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Heritage Cannabis Holdings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45 Heritage Cannabis Holdings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Heritage Cannabis Holdings has purchased the following applications: Microsoft 365 for Collaboration in 2018, Zendesk Service for Customer Support in 2021, DigitalOcean Droplets for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Heritage Cannabis Holdings is running and its propensity to invest more and deepen its relationship with Microsoft , CodeTwo , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Heritage Cannabis Holdings revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Heritage Cannabis Holdings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Heritage Cannabis Holdings Tech Stack and Enterprise Applications
Heritage Cannabis Holdings Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Heritage Cannabis Holdings implemented Microsoft 365 to provide a cloud-first Collaboration environment for its 45 employees. Microsoft 365 is referenced on the company website, indicating the organization uses the Microsoft 365 suite as its primary collaboration platform.
The deployment leverages core Microsoft 365 functional modules common to the category, including hosted Exchange Online mail, SharePoint Online for document libraries and intranet content, Teams for real-time chat and meetings, OneDrive for Business for personal file sync, and Office web and desktop applications. Identity and access management is structured through Azure Active Directory and the Microsoft 365 admin center to enable single sign-on, guest access controls, and centralized user provisioning.
Operational governance is managed at the tenant level using the Microsoft 365 administrative controls, with group-based access and site-level permission models for document governance and collaboration workflows. The Microsoft 365 implementation supports companywide collaboration and document management, with configurations exposed on the public site for external access and partner interactions, consistent with Collaboration category best practices.
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Collaboration | Collaboration |
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2021 | 2021 |
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Heritage Cannabis Holdings CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021 Heritage Cannabis Holdings implemented Zendesk Service for Customer Support on its public website. The deployment is a cloud hosted Zendesk Service instance embedded via a web widget and site contact forms to capture consumer inquiries, centralizing those interactions into the application rather than separate email threads. The implementation consolidates incoming web tickets into structured queues and prioritization streams appropriate for a 45 person organization, enabling a single pane of glass for customer-facing agents.
Functional configuration emphasizes ticket management, web form intake and a Help Center style knowledge base consistent with Zendesk Service capabilities, with templates and macros configured to standardize responses to product and service inquiries. Operational coverage is focused on the customer support function across the business, with configured workflows for triage, assignment and agent response, and dashboards for daily case handling. Heritage Cannabis Holdings uses Zendesk Service for Customer Support to centralize website-originated customer interactions and formalize support workflows and governance within the platform.
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Heritage Cannabis Holdings IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DigitalOcean | Legacy | DigitalOcean Droplets | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Heritage Cannabis Holdings implemented DigitalOcean Droplets to host its public website. The deployment uses DigitalOcean Droplets within the Application Hosting and Computing Services category to provide primary web compute and site delivery for the company’s corporate and customer-facing pages. Heritage Cannabis Holdings DigitalOcean Droplets Application Hosting and Computing Services relationship supports the Life Sciences business function of external web presence and content publishing.
The implementation is a small-scale virtual server architecture provisioned as Droplets, configured with operating system level access, SSH keys and standard networking to support web serving. Configuration and operational workstreams focus on web operations and IT administration, with account-level provisioning and platform management handled through the DigitalOcean console and API features such as persistent volumes and snapshots that are typical of the Application Hosting and Computing Services model. Operational scope is limited to hosting the company website, and governance centers on change control and access management for the web operations team.
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IT Decision Makers and Key Stakeholders at Heritage Cannabis Holdings
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Apps Being Evaluated by Heritage Cannabis Holdings Executives
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