Higher Logic
4501 N. Fairfax Drive Suite 301,
Arlington, 22203, VA,
United States
Arlington, 22203, VA,
United States
1 202-360-4402
Professional Services
Higher Logic Technographics
Higher Logic Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Higher Logic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Higher Logic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Higher Logic has purchased the following applications: Sage Intacct for ERP Financial in 2018, Greenhouse ATS for Applicant Tracking System in 2018, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Higher Logic is running and its propensity to invest more and deepen its relationship with Sage , Greenhouse , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Higher Logic revenues, which have grown to $73.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Higher Logic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Higher Logic Tech Stack and Enterprise Applications
Higher Logic ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Higher Logic implemented Sage Intacct. Higher Logic deployed Sage Intacct as its ERP Financial platform to centralize finance and accounting processes across the organization, aligning core transactional and reporting workflows with an integrated cloud accounting system.
The implementation emphasizes ERP Financial capabilities common to the category, including configuration of the general ledger, accounts payable, accounts receivable, billing and financial reporting workflows, and orchestration of period close procedures. Higher Logic uses Sage Intacct on their website and the platform is positioned to support finance and accounting operations for the professional services business, with governance focused on standardized accounting processes and centralized financial data for operational finance teams.
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Higher Logic HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Higher Logic implemented Greenhouse ATS as its Applicant Tracking System to centralize recruiting for Sales, Marketing, Product Management, Customer Experience, and Engineering. The deployment positioned Greenhouse ATS as the primary system of record for requisitions, candidate records, and hiring workflows managed by Higher Logic's Talent Acquisition organization.
The implementation focused on core applicant tracking capabilities common to the category, including job requisition management, candidate pipelines, interview scheduling and orchestration, structured scorecards for hiring decisions, offer workflow management, and applicant sourcing management. Greenhouse ATS was configured to support full life cycle recruiting processes administered by the Senior Talent Acquisition Partner role, with emphasis on strategic sourcing, diversity recruitment, and recruiter and hiring manager coaching.
Higher Logic integrated Greenhouse ATS with existing sourcing and operational tools named in the implementation, including LinkedIn Recruiter for candidate sourcing, Sterling for background checks, Slack and Zoom for communication and interviews, SharePoint for documentation, and Seek for external job distribution. The solution was deployed as a cloud SaaS Applicant Tracking System and operated across Higher Logic's US recruiting operations and functional hiring teams.
Governance and process changes were driven by Talent Acquisition responsibilities to plan, direct, and coordinate recruiting activities, align employer brand and talent pipelines, and provide interview and offer coordination guidance to hiring managers. Training and process standardization emphasized consistent time to hire practices, structured negotiation workflows, and documentation of candidate interactions within Greenhouse ATS.
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BackGround Screening | HCM |
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2018 | 2018 |
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Higher Logic AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Higher Logic deployed Ruby Live Chat on its public website. Ruby Live Chat is implemented as a customer-facing web chat solution in the Chatbots and Conversational AI category, providing real-time engagement and inquiry capture for site visitors.
The Ruby Live Chat implementation centers on an embedded web chat widget configured for real-time messaging, visitor context capture, chat routing to human agents, and canned responses. Configuration work emphasized session persistence, transcript capture for follow up, agent presence controls, and scripted reply libraries, aligning with typical Chatbots and Conversational AI capabilities.
Operational scope covers customer support and marketing teams, who manage routing rules, response templates, and phased page rollouts to balance coverage with staffing. Governance focused on agent configuration, template management, and ongoing monitoring through built-in chat reporting to inform operational adjustments.
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Higher Logic Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Higher Logic Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Higher Logic CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2014 | 2014 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Community Management | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Higher Logic ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2012 | 2012 |
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Incident Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Higher Logic TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Higher Logic IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Higher Logic
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO / COO | CXO | Finance | |
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Accounts Receivable Specialist | Manager | Finance | |
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Legal Operations Manager | Manager | Legal | |
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Chief Legal Officer | CXO | Legal | |
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Senior Director of Compliance and Security | Director | Legal | |
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Chief People Officer | CXO | HR | |
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Senior Director, Marketing | Director | Marketing | |
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Director, HR Business Partnership | Director | HR | |
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Senior Talent Acquisition Manager | Manager | HR | |
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EVP, Corporate Market & Chief Customer Officer | CXO | Customer Service | |
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Senior Director of Customer Experience | Director | Customer Service | |
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Director Global Customer Support | Director | Customer Service | |
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Customer Success Manager | Manager | Customer Service | |
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CTO | CXO | IT | |
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Vice President Finance & Revenue Operations | VP | Finance | |
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Senior Vice President, Finance & Operations | VP | Finance | |
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Apps Being Evaluated by Higher Logic Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Higher Logic IT executives and key decision makers. This section highlights Higher Logic's latest recorded technology evaluations, including Zendesk Gather for Community Management on 2024-08-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Higher Logic digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-20 | Higher Logic | Evaluated | Zendesk | Zendesk Gather | Community Management | CRM |
FAQ - APPS RUN THE WORLD Higher Logic Technographics
Higher Logic is a Professional Services organization based in United States,
with around 350 employees and annual revenues of $73.0 million.
Higher Logic operates a diverse technology stack with applications such as
Sage Intacct, Greenhouse ATS and Ruby Live Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Higher Logic has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Greenhouse and Ruby.
Higher Logic recently adopted applications including
Zoominfo Platform in 2022, Ruby Live Chat in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Higher Logic’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Higher Logic’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Higher Logic technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.