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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

Highlands Coffee
Location
123-125 Nguyen Co Thach, An Loi Dong Ward, District 2,
Ho Chi Minh City, 700000,
Vietnam
Website
https://www.highlandscoffee.com.vn/
Phone
84 28 7107 6465
Artw industry
Consumer Packaged Goods
Employee
Revenue

Highlands Coffee Technographics

Highlands Coffee Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Highlands Coffee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Highlands Coffee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Highlands Coffee has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021, Boxme Platform for Order Management, Inventory Management in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Highlands Coffee is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , Boxme or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Highlands Coffee revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Highlands Coffee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Highlands Coffee Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2021 2021
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Boxme Legacy Boxme Platform Order Management, Inventory Management SCM n/a 2021 2021
In 2021, Highlands Coffee adopted the Boxme Platform to centralize inventory and manage multi-channel order fulfillment during the COVID period. The Boxme Platform delivered Order Management,Inventory Management capabilities to unify e-commerce and social commerce sales channels across Vietnam and to support a centralized fulfillment model. Implementation focused on Boxme order and inventory management modules together with warehouse management system capabilities, configuring centralized SKU visibility, stock allocation rules, and automated order routing to fulfillment sites. The deployment emphasized orchestration of multi-channel order flows, inventory reservation, and warehouse tasking consistent with standard Order Management,Inventory Management functional workflows. Integrations connected the Boxme Platform to Highlands Coffee sales channels in Vietnam, spanning owned e-commerce storefronts and social platforms, and extended to fulfillment operations that handled approximately 5,500 monthly orders. Operational coverage included online sales order ingestion, consolidated inventory visibility, and warehouse execution that supported 4 to 6 hour order processing during peak periods. Governance and process changes centered on centralized inventory controls, standardized fulfillment workflows, and inventory reconciliation processes to support rapid order turnaround. Measured outcomes reported by the deployment included greater than 99 percent on-time delivery and 4 to 6 hour order processing during peaks, demonstrating the Boxme Platform alignment with Highlands Coffee business functions for omnichannel fulfillment.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Data Platform CRM 2023 2023
Tag Management CRM 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
IT Decision Makers and Key Stakeholders at Highlands Coffee
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Highlands Coffee Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Highlands Coffee Technographics

Highlands Coffee is a Consumer Packaged Goods organization based in Vietnam, with around 10000 employees and annual revenues of $2.50 billion.

Highlands Coffee operates a diverse technology stack with applications such as Tawk.to, Google Workspace (Formerly Google G-Suite) and Boxme Platform, covering areas like Chatbots and Conversational AI, Collaboration and Order Management, Inventory Management.

Highlands Coffee has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Tawk.to, Google and Boxme.

Highlands Coffee recently adopted applications including ByteTech PangoCDP in 2023, Fastly in 2022 and Cloudflare CDN in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Highlands Coffee’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Highlands Coffee’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Highlands Coffee technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.