Highmark Blue Shield
Fifth Avenue Place, 120 Fifth Avenue,
Pittsburgh, 15222-3099, PA,
United States
Pittsburgh, 15222-3099, PA,
United States
1 412-544-7000
Insurance
Highmark Blue Shield Technographics
Highmark Blue Shield Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Highmark Blue Shield and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 44000 Highmark Blue Shield employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Highmark Blue Shield has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Glider Recruiting Chatbot for Recruiting Chatbot in 2024, Cognizant TriZetto Facets for Core Admin Processing System in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Highmark Blue Shield is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Glider or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Highmark Blue Shield revenues, which have grown to $29.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Highmark Blue Shield intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Highmark Blue Shield Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Highmark Blue Shield implemented Oracle NetSuite ERP to centralize core accounting and financial management across its enterprise. The deployment targeted the ERP Financial domain, aligning corporate finance, accounting, and treasury workflows under a single cloud platform.
Oracle NetSuite ERP was configured to deliver standard financial modules including general ledger, accounts payable, accounts receivable, fixed asset accounting, revenue recognition, and statutory and management reporting. Configuration work emphasized multibook accounting, period close automation, and consolidated financial reporting to support the complex entity and reporting demands of a large insurer.
The implementation used NetSuite's cloud SaaS architecture to enable multi-subsidiary management, role based access controls, and configurable approval workflows. Integration design prioritized API driven interfaces and data exchange patterns to feed ledger data from operational systems and external reporting channels while maintaining a single source of truth in Oracle NetSuite ERP.
Governance and process restructuring centered on a standardized chart of accounts, centralized month end close procedures, and embedded approval and audit controls within the application. These changes formalized finance workflows and control points across Highmark Blue Shield's corporate finance and accounting organization.
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ERP Financial | ERP Financial Management |
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2017 | 2018 |
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Expense Management | ERP Financial Management |
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2008 | 2008 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glider | Legacy | Glider Recruiting Chatbot | Recruiting Chatbot | HCM | n/a | 2024 | 2024 |
In 2024, Highmark Blue Shield implemented Glider Recruiting Chatbot, a Recruiting Chatbot, to scale healthcare recruiting for the open enrollment period. The deployment targeted screening for enrollment coordinator roles within HR in the United States, concentrating on high volume candidate qualification and structured assessment workflows.
The implementation used Glider Recruiting Chatbot capabilities for skills based assessments and structured video interviews, and it employed AI screening to prequalify candidates before recruiter review. Use of Glider Engage and the vendor described AI screening features is inferred from the case study and these modules were configured to surface competency profiles and automated screening signals to hiring teams.
Glider Recruiting Chatbot was provisioned as a front line screening layer within HR recruiting workflows, routing screened candidates to recruiters and scheduling structured video assessments as part of the screening pipeline. Operational coverage was focused on U.S. HR recruiting teams during open enrollment, centralizing initial assessment workflows to reduce manual resume review and to standardize candidate scoring.
Governance rested with HR recruiting leadership who defined assessment criteria, tuned screening parameters, and executed a phased rollout timed to open enrollment with recruiter training on assessment interpretation and interview handoffs. Reported outcomes in the vendor case study included about 20% faster time to fill and a 2x improvement in interview to hire for the targeted enrollment coordinator roles.
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Talent Assessment, Skills Intelligence | HCM |
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2025 | 2025 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant TriZetto Facets | Core Admin Processing System | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Highmark Blue Shield implemented Cognizant TriZetto Facets. The deployment established Cognizant TriZetto Facets as the Core Admin Processing System supporting core insurance operations across claims, enrollment, premium billing and benefit administration.
The implementation emphasized modular configuration of claims adjudication, provider management, member enrollment, premium billing and benefits configuration modules within Cognizant TriZetto Facets. Standard functional workflows for claims lifecycle management, eligibility determination, and adjudication rulesets were exercised, with configuration controls applied to benefits and rate tables to reflect product variations.
Cognizant delivered the application in a vendor-managed operational model, with integrations designed to exchange membership and eligibility feeds, provider directory updates, and payment clearing workflows, aligning Facets processing with enterprise billing and member servicing channels. Operational coverage included claims operations, enrollment teams, provider relations and member services, with the system serving as the transactional system of record for core administrative processing.
Governance centered on a centralized application support and release management function for Facets, establishing change control, role based operational ownership, and phased module rollouts to minimize disruption to underwriting and claims workflows. The implementation narrative positions Cognizant TriZetto Facets as the primary Core Admin Processing System for Highmark Blue Shield operationalizing core insurance processing and administrative workflows.
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Core Admin Processing System | ERP Services and Operations |
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2018 | 2018 |
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Lease Management | ERP Services and Operations |
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2012 | 2012 |
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Legal Practice Management | ERP Services and Operations |
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2018 | 2019 |
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Medical Care Management | ERP Services and Operations |
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2011 | 2012 |
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Patient Management, Insurance Claims Management | ERP Services and Operations |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Analytics and BI | Analytics and BI |
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2004 | 2004 |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Process Mining | Analytics and BI |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2014 | 2014 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Information Management | eCommerce |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2013 | 2013 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sales Performance Management | SPM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Highmark Blue Shield
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Highmark Blue Shield Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Highmark Blue Shield Technographics
Highmark Blue Shield is a Insurance organization based in United States,
with around 44000 employees and annual revenues of $29.40 billion.
Highmark Blue Shield operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Glider Recruiting Chatbot and Cognizant TriZetto Facets,
covering areas like ERP Financial, Recruiting Chatbot and Core Admin Processing System.
Highmark Blue Shield has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Glider and Cognizant.
Highmark Blue Shield recently adopted applications including
Glider Assessment Software in 2025, Glider Recruiting Chatbot in 2024 and Criteo Commerce Media Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Highmark Blue Shield’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Highmark Blue Shield’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Highmark Blue Shield technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.