Hilb Group
6802 Paragon Place, Suite 200,
Richmond, 23230, VA,
United States
Richmond, 23230, VA,
United States
1 804-414-6501
Insurance
Hilb Group Technographics
Hilb Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hilb Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Hilb Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hilb Group has purchased the following applications: Nayya for Benefits Administration in 2022, DocuSign eSignature for Digital Signing in 2021, Adobe Experience Cloud for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hilb Group is running and its propensity to invest more and deepen its relationship with Nayya , DocuSign , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hilb Group revenues, which have grown to $365.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hilb Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hilb Group Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nayya | Legacy | Nayya | Benefits Administration | HCM | n/a | 2022 | 2022 |
In 2022 Hilb Group implemented Nayya for Benefits Administration to provide personalized decision support during open enrollment across its US workforce. The deployment targeted benefits selection and voluntary benefits participation for the company’s approximately 500 employees, positioning Nayya as the primary decision support channel during the enrollment window. The implementation emphasized employee facing guidance and plan comparison capability aligned with benefits administration workflows.
Hilb Group configured Nayya to deliver personalized recommendations and guided enrollment flows, focusing on plan and voluntary benefits selection and simplifying election workflows. The Nayya application automated portions of the enrollment experience and centralized decision support, reducing reliance on manual HR explanations and ad hoc counsel. Nayya was used to streamline enrollment steps and to support benefits communications during the open enrollment period.
The HR and benefits operational scope was US focused, with HR and benefits teams handling exceptions while Nayya handled primary decision support, which reduced routine HR questions and cut average enrollment time to approximately 11 minutes. Hilb Group reported an estimated $676 saved per employee who used Nayya, reflecting cost avoidance tied to faster, self service enrollments and increased plan participation. Governance moved toward platform led guidance with HR concentrating on escalations and compliance during and after rollout.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Hilb Group implemented DocuSign eSignature as its Digital Signing solution on its public website to enable electronic execution of client-facing insurance documents. The deployment is an embedded website configuration that captures signatures within online workflows, providing envelope management, template reuse, signer identity controls, and auditable transaction history consistent with the Digital Signing category.
DocuSign eSignature for Hilb Group is configured to support template-based agreement creation and centralized template governance, with oversight from legal and operations to standardize contract language and signing policies. Operational ownership centers on client services and sales teams for contract execution and onboarding, while the website integration is the primary channel for remote signature capture and customer acceptance.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Hilb Group implemented Adobe Experience Cloud on its public website to centralize Customer Experience capabilities for its insurance and customer-facing digital channels. The deployment leverages Adobe Experience Cloud functionality for web content management, digital analytics, personalization, and campaign orchestration, with configuration aligned to Experience Manager, Analytics, Target, and Campaign style modules to control content delivery, visitor segmentation, and campaign execution.
The implementation scope is focused on marketing, digital communications, and sales enablement workflows, with a web-centric architecture that relies on cloud-hosted Adobe services and standard client and server side tagging patterns to deliver personalized experiences. Governance centers on marketing operations with editorial workflows, approval gates, and personalization rule sets to manage content and audience targeting across the site, and the Hilb Group Adobe Experience Cloud deployment directly supports Customer Experience management for the organization.
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Hilb Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Hilb Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hilb Group Technographics
Hilb Group is a Insurance organization based in United States,
with around 500 employees and annual revenues of $365.0 million.
Hilb Group operates a diverse technology stack with applications such as
Nayya, DocuSign eSignature and Adobe Experience Cloud,
covering areas like Benefits Administration, Digital Signing and Customer Experience.
Hilb Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Nayya, DocuSign and Adobe Systems.
Hilb Group recently adopted applications including
Nayya in 2022, DocuSign eSignature in 2021 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hilb Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hilb Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hilb Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.