Hilton
7930 Jones Branch Drive, Suite 1100,
McLean, 22102, VA,
United States
McLean, 22102, VA,
United States
1 703-883-1000
Leisure and Hospitality
Hilton Technographics
Hilton Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hilton and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 178000 Hilton employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hilton has purchased the following applications: BirchStreet AP 3-Way Auto-Match for AP Automation in 2011, Centreli for Absence and Leave Management in 2020, Agilysys Book4Time Yield Management for Price Optimization in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hilton is running and its propensity to invest more and deepen its relationship with BirchStreet Systems , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hilton revenues, which have grown to $11.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hilton intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hilton Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BirchStreet Systems | Legacy | BirchStreet AP 3-Way Auto-Match | AP Automation | ERP Financial Management | n/a | 2011 | 2011 |
In 2011, Hilton implemented BirchStreet AP 3-Way Auto-Match. The BirchStreet AP 3-Way Auto-Match, classified in the AP Automation category, was deployed as part of a broader BirchStreet suite that included e-Procurement, Inventory and Recipe modules across several Hilton properties around the world.
The implementation emphasized AP Automation functionality typical of three-way matching, including automated reconciliation of purchase orders, goods receipts and vendor invoices, invoice capture with exception routing, and configurable matching tolerances. BirchStreet AP 3-Way Auto-Match was configured to operate within the procure-to-pay workflow, linking property procurement events recorded in e-Procurement and Inventory to accounts payable transactions.
Operational coverage targeted property finance teams and food and beverage operations where Inventory and Recipe modules were in use, creating a coordinated procure-to-pay flow between site-level purchasing and centralized accounts payable controls. The deployment architecture favored property-level transaction processing with centralized rule sets for matching and approval, enabling consistent invoice handling across multiple sites.
Governance and rollout centered on standardized invoice processing and role-based approval chains to align procurement, inventory management and accounts payable processes across Hilton properties. The implementation positions BirchStreet AP 3-Way Auto-Match as the AP Automation component of Hilton BirchStreet procure-to-pay operations, supporting accounts payable and procurement business functions.
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Centreli | Legacy | Centreli | Absence and Leave Management | HCM | n/a | 2020 | 2020 |
In 2020, Hilton implemented Centreli to manage absence, PTO and shared calendars for Hilton's HR/people teams in the United States. Centreli was deployed as an Absence and Leave Management solution to centralize time-off requests and reporting across its US HR operations. The deployment focused on configuring absence and leave management modules to align with existing HR operational workflows and team calendar requirements.
The implementation delivered centralized PTO tracking and team calendars, creating consolidated visibility of employee leave for HR and people teams in the United States. Configuration work organized request submission, approvals, and absence reporting into a single operational flow for HR case handling and workforce planning. Governance changes emphasized standardized request and approval workflows and consolidated absence reporting to support ongoing HR operational oversight.
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Applicant Tracking System | HCM |
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2015 | 2015 |
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2020 | 2020 |
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Earned Wage Access | HCM |
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2023 | 2023 |
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Employee Experience | HCM |
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2020 | 2020 |
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Employee Recognition and Rewards Management | HCM |
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2019 | 2019 |
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Environment, Health and Safety (EHS) | HCM |
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2023 | 2023 |
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Learning and Development, Succession and Leadership Planning, Skills Intelligence | HCM |
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2023 | 2023 |
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Payroll | HCM |
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2010 | 2010 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2020 | 2020 |
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Performance and Goal Management | HCM |
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2020 | 2020 |
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Recruiting Chatbot | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2010 | 2010 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2010 | 2010 |
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Workforce Scheduling | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Agilysys | Legacy | Agilysys Book4Time Yield Management | Price Optimization | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Hilton deployed Agilysys Book4Time Yield Management to manage spa operations and ancillary revenue in Chicago, using the application's Yield Management capabilities to apply differentiated weekend and weekday pricing. The deployment focused on spa scheduling, price optimization for treatments, and ancillary services revenue management within Hilton's Chicago spa operations. Configuration centered on pricing rules and yield controls to operationalize weekend and weekday rate variations.
Agilysys Book4Time Yield Management was implemented with modules for yield modeling and automated pricing rules that operationalize pricing logic inside spa booking and revenue workflows. Governance and rollout targeted spa managers and front desk operations, with centrally managed rule sets and local operational changes applied to scheduling and payment processes. Hilton reported an approximately $100,000 increase in spa revenue over one year attributable to the Yield Management capability and the applied weekend weekday pricing controls.
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Professional Services Automation | ERP Services and Operations |
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2014 | 2014 |
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Reservation and Booking Management | ERP Services and Operations |
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2017 | 2017 |
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Revenue Cycle Management | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Artificial Intelligence Marketing | AI-Powered Application |
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2015 | 2015 |
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Artificial Intelligence Marketing | AI-Powered Application |
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2023 | 2023 |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2014 | 2014 |
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Event Management | Collaboration |
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2009 | 2009 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2012 | 2012 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2014 | 2014 |
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CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Certificate of Insurance | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2016 | 2016 |
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Treasury Management | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Hilton
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Hilton Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hilton Technographics
Hilton is a Leisure and Hospitality organization based in United States,
with around 178000 employees and annual revenues of $11.17 billion.
Hilton operates a diverse technology stack with applications such as
BirchStreet AP 3-Way Auto-Match, Centreli and Agilysys Book4Time Yield Management,
covering areas like AP Automation, Absence and Leave Management and Price Optimization.
Hilton has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BirchStreet Systems, Centreli and Agilysys.
Hilton recently adopted applications including
Evercontact in 2024, Adobe Analytics Cloud in 2024 and Tapcheck in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hilton’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hilton’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hilton technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.