Hoag Memorial Hospital
Hoag Memorial Hospital Technographics
Hoag Memorial Hospital Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hoag Memorial Hospital and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Hoag Memorial Hospital employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hoag Memorial Hospital has purchased the following applications: Zendesk for Employee Service EX for Employee Experience in 2020, Experity EMR/PM for Electronic Health Record in 2021, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hoag Memorial Hospital is running and its propensity to invest more and deepen its relationship with Zendesk , UKG , Experity or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hoag Memorial Hospital revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hoag Memorial Hospital intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hoag Memorial Hospital Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk for Employee Service EX | Employee Experience | HCM | n/a | 2020 | 2020 |
In 2020, Hoag Memorial Hospital implemented Zendesk for Employee Service EX to centralize HR case management across its hospitals and clinics in the United States. The deployment consolidated HR case intake that had been handled via a shared Outlook inbox into Zendesk Suite for HR case management, and the system was in active use during the COVID response period.
The implementation configured core Employee Experience capabilities including ticketing and case workflow orchestration, automated routing and triage, an AI agent to surface answers and assist first contact resolution, and a searchable Solution Bar knowledge base populated with roughly 730 articles. Zendesk for Employee Service EX was instrumented to support HR processes, case categorization, and employee feedback collection, aligning service management functions with typical employee service desk workflows.
Operational coverage focused on HR and related business functions across Hoag Memorial Hospital sites in the United States, with governance that centralized intake and standardized HR case handling. Outcomes reported from the deployment include an approximate 86% reduction in ticket resolution time and an employee CSAT of 97 percent, reflecting resolved service patterns and extensive self-service content via the Solution Bar.
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Workforce Management | HCM |
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2008 | 2008 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Experity | Legacy | Experity EMR/PM | Electronic Health Record | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Hoag Memorial Hospital implemented Experity EMR/PM as an Electronic Health Record to support outpatient clinical and administrative workflows. Experity EMR/PM is surfaced on Hoag's website for patient-facing access and practice management interactions, establishing the relationship Hoag Memorial Hospital Experity EMR/PM Electronic Health Record clinical operations.
The implementation centers on standard Electronic Health Record capabilities including clinical documentation, appointment scheduling, patient intake and practice management workflows, with configuration to support ambulatory care and outpatient clinic functions. Operational ownership is described in terms of Health IT and clinical operations coordinating governance, clinician workflow configuration and rollout sequencing, and the system is positioned to consolidate patient access, scheduling, documentation and revenue cycle touchpoints through the Experity EMR/PM application.
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Electronic Health Record | ERP Services and Operations |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Hoag Memorial Hospital deployed Microsoft 365 to establish enterprise Collaboration across its organization. The deployment is visible on the hospital public website and aligns the 2,000 employee non profit health system around a cloud native collaboration platform.
The implementation focuses on core Microsoft 365 capabilities, delivering cloud email, centralized intranet and document repositories, file synchronization, and real time communications. Functional components include Exchange Online class messaging, SharePoint class intranet and document libraries, OneDrive file sync for user workspaces, and Microsoft Teams class conferencing and chat to support synchronous and asynchronous collaboration.
Operational coverage emphasizes internal collaboration for clinical, administrative, and corporate functions, with Microsoft 365 accessible through the organization tenancy and surfaced via staff facing web portals. Governance and information controls were implemented within the Microsoft 365 environment to provide identity and access management, secure sharing policies, and records management workflows consistent with healthcare operational requirements.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Enterprise Content Management | Content Management |
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2012 | 2012 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2000 | 2000 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Hoag Memorial Hospital
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hoag Memorial Hospital Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hoag Memorial Hospital IT executives and key decision makers. This section highlights Hoag Memorial Hospital's latest recorded technology evaluations, including Apache Spark for Analytics and BI on 2026-01-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hoag Memorial Hospital digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hoag Memorial Hospital Technographics
Hoag Memorial Hospital is a Non Profit organization based in United States,
with around 2000 employees and annual revenues of $250.0 million.
Hoag Memorial Hospital operates a diverse technology stack with applications such as
Zendesk for Employee Service EX, Experity EMR/PM and Microsoft 365,
covering areas like Employee Experience, Electronic Health Record and Collaboration.
Hoag Memorial Hospital has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Experity and Microsoft.
Hoag Memorial Hospital recently adopted applications including
DocuSign eSignature in 2023, Experity EMR/PM in 2021 and Kipu EMR in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hoag Memorial Hospital’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hoag Memorial Hospital’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hoag Memorial Hospital technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.