HomeTrust Bank
10 Woodfin Street,
Asheville, 28801, NC,
United States
Asheville, 28801, NC,
United States
1 800-627-1632
Banking and Financial Services
HomeTrust Bank Technographics
HomeTrust Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HomeTrust Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 532 HomeTrust Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HomeTrust Bank has purchased the following applications: Fiserv Signature Bank Platform for Core Banking in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Hubspot CRM for CRM in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HomeTrust Bank is running and its propensity to invest more and deepen its relationship with Fiserv , Quadient , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HomeTrust Bank revenues, which have grown to $186.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HomeTrust Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HomeTrust Bank Tech Stack and Enterprise Applications
HomeTrust Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Fiserv Cleartouch Bank Platform | Fiserv Signature Bank Platform | Core Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, HomeTrust Bank implemented Fiserv Signature Bank Platform as its Core Banking system. The program targeted deposit operations and customer service processing under the SVP Deposit Operations Manager, who oversaw 37 employees across multiple departments and led the creation of Customer Care and Retail Care units.
The Fiserv Signature Bank Platform deployment emphasized core account processing, deposit product servicing, ACH and in-clearing item workflows, debit card posting coordination, and enhanced verification controls for HELOC check processing. Configuration work included account lifecycle rules, exception routing and case handling, and reporting and reconciliation functions consistent with Core Banking capabilities.
The rollout was executed as an 18 month core conversion program and involved deconversion from Fiserv Cleartouch Bank Platform, with direct collaboration between the Fiserv Signature core conversion team, ClearTouch deconversion teams, the bank IP unit and debit card representatives, culminating in a conversion cutover completed in February 2020. Operational coverage extended to deposit operations, item processing, and the customer call center where an IVR update, call routing changes and queue training were implemented to reduce daily call rep volume by 200 to 250 calls.
Governance and process restructuring were formalized within Deposit Operations to support career paths and tighter risk controls, including a new HELOC verification process that addressed check fraud and realized documented reductions in in clearing and ACH item fraud losses totaling more than $489,000. Ongoing responsibilities included streamlining business processes, improving reporting functions and maintaining operational oversight for deposit product risk and service complaint resolution.
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Mailing System | ERP Services and Operations |
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2012 | 2012 |
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HomeTrust Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 HomeTrust Bank implemented Cisco Webex Meetings to provide Audio Video and Web Conferencing capability for both internal collaboration and customer-facing engagement. Cisco Webex Meetings is used on the HomeTrust Bank website to surface scheduled and ad hoc remote sessions, linking external customers into virtual advisory and support workflows.
The deployment emphasizes core meeting capabilities typical of Audio Video and Web Conferencing platforms, including scheduled video conferencing, screen sharing, participant management, recording, and meeting controls. Configuration work focused on secure meeting settings and role based access controls to align conferencing behavior with financial services governance and operational security requirements.
Operational coverage spans corporate staff and branch teams, with the public website integration enabling direct customer join flows for advisory and support meetings. Governance is administered through centralized IT and compliance oversight, with user provisioning and meeting policy enforcement designed to maintain consistent controls across staff and customer sessions.
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Collaboration | Collaboration |
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2021 | 2021 |
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HomeTrust Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019 HomeTrust Bank implemented Hubspot CRM as its CRM and instrumented the application on its public website to capture inbound contacts and marketing inquiries. Hubspot CRM is used to centralize web form capture and tracking of digital engagement originating from htb.com, establishing a single repository for customer and prospect records across online channels.
The deployment focuses on contact and lead management, automated lead assignment, marketing contact segmentation, and activity logging to support sales and marketing workflows. Configuration emphasizes web-to-CRM pipelines and lead routing governance to align online inquiries with retail banking and commercial intake processes, standardizing handoffs and record keeping for front office teams.
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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HomeTrust Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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HomeTrust Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at HomeTrust Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by HomeTrust Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HomeTrust Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HomeTrust Bank digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD HomeTrust Bank Technographics
HomeTrust Bank is a Banking and Financial Services organization based in United States,
with around 532 employees and annual revenues of $186.0 million.
HomeTrust Bank operates a diverse technology stack with applications such as
Fiserv Signature Bank Platform, Cisco Webex Meetings and Hubspot CRM,
covering areas like Core Banking, Audio Video and Web Conferencing and CRM.
HomeTrust Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, Cisco Systems and HubSpot.
HomeTrust Bank recently adopted applications including
Microsoft 365 in 2021, Hubspot Marketing Automation in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HomeTrust Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HomeTrust Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HomeTrust Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.