Alexandria, 2015, NSW,
Australia
Hotsprings Technographics
Hotsprings Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hotsprings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Hotsprings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hotsprings has purchased the following applications: ReadyTech HR3 Payroll for Payroll in 2010, Zoom for Audio Video and Web Conferencing in 2020, ChowNow for Order Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hotsprings is running and its propensity to invest more and deepen its relationship with ReadyTech , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hotsprings revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hotsprings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hotsprings Tech Stack and Enterprise Applications
Hotsprings HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadyTech | Legacy | ReadyTech HR3 Payroll | Payroll | HCM | n/a | 2010 | 2011 |
In 2010 Hotsprings implemented ReadyTech HR3 Payroll to centralize statutory pay processing for its Australian operations. The ReadyTech HR3 Payroll deployment was configured to process pays for 30 warehouse staff on a weekly cycle and 80 head office staff on a monthly cycle, reflecting dual-pay-cycle payroll scheduling within a single application instance. The implementation supported employee master data, pay run orchestration, and payroll scheduling for a 200 person retailer.
Configuration focused on Payroll functional workflows including pay run creation, tax and deduction calculation, gross to net processing, and payroll scheduling to accommodate weekly and monthly cadences. Operational ownership remained with the head office payroll team while processing scope covered warehouse operations and head office functions, with role based payroll administration and approval controls implemented to segregate duties across pay cycles. The ReadyTech HR3 Payroll implementation emphasized standard Payroll modules such as employee records, earnings and deductions setup, and pay cycle processing aligned to Australian payroll requirements.
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Hotsprings Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Hotsprings implemented Zoom as its cloud-hosted Audio Video and Web Conferencing solution. Hotsprings used Zoom on their public website, exposing Zoom meeting and web client capabilities directly to site visitors while also leveraging the platform for internal video collaboration across the retail organization.
The Zoom deployment centers on browser-based meeting joins and scheduled conferencing capabilities, using Zoom Video Communications' Zoom to deliver real-time audio and video sessions. Administration is exercised through centralized cloud management functionality typical of Audio Video and Web Conferencing platforms, including account provisioning, meeting security configuration, and role-based meeting controls to support both internal collaboration and customer-facing interactions via the website.
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Collaboration | Collaboration |
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2017 | 2017 |
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Hotsprings SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChowNow | Legacy | ChowNow | Order Management | SCM | n/a | 2017 | 2017 |
In 2017, Hotsprings implemented ChowNow as its Order Management solution and embedded ChowNow on its public website in Australia. The retail organization deployed the application to capture direct online orders from consumers, aligning web storefront workflows with its owned ordering channel.
The implementation leverages standard Order Management capabilities, including menu and catalog management, online order capture, checkout and payment capture, order routing for fulfillment, and customer notification workflows. Configuration focused on branded website ordering flows, schedule and menu rules, order lifecycle state management, and the administrative console for managing items and availability within ChowNow.
Operational scope covers e-commerce, store operations and customer service teams, with ChowNow supplying order data into internal fulfillment and scheduling processes used by store staff. Governance changes emphasized documented order handling procedures, menu and hours governance, and staff responsibilities for order acceptance and fulfillment as part of the website rollout.
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Hotsprings CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Hotsprings
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Group Human Resources Manager | Manager | HR | |
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Logistics and Operations Manager | Manager | Operations | |
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Apps Being Evaluated by Hotsprings Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||