Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma
Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma Technographics
Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1 Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2015, Optimizely Search & Navigation (ex Episerver Find) for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma is running and its propensity to invest more and deepen its relationship with Salesforce , Ninchat , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma Tech Stack and Enterprise Applications
Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma deployed Salesforce Chat (formerly Salesforce Live Agent) as its web channel in the Chatbots and Conversational AI category. The deployment places the Salesforce Live Agent chat widget on the public hsy.fi site to capture real time citizen inquiries and provide web based contact handling for utility customer service functions.
Functional configuration centers on the browser embedded chat widget, agent routing and queue management, pre chat capture and transcript recording consistent with Salesforce Chat capabilities, and the live agent console for operator handling. Governance was organized around chat handling processes and availability configuration to ensure consistent routing and response workflows across the website channel, aligning the Company Salesforce Chat implementation with standard Chatbots and Conversational AI engagement and operator orchestration patterns.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma implemented Microsoft 365 as its Collaboration platform. The implementation is observable on the organization website, indicating Microsoft 365 is the primary cloud-based collaboration and productivity environment for the municipal utilities organization. This deployment aligns with a cloud SaaS model suitable for a small administrative footprint within a public utility entity in Finland.
The Microsoft 365 configuration centers on standard Collaboration capabilities, including email and calendaring, SharePoint Online for document libraries and intranet content, OneDrive for personal file storage, Microsoft Teams for synchronous communications, and Office applications for authoring and workflows. Configuration emphasis is on user-centric productivity and content management features that are typical for Microsoft 365 deployments in small organizations. The full application name Microsoft 365 is used across site references and administrative controls.
No explicit third-party system integrations are documented in the provided context, the public website reference suggests the Microsoft 365 tenant supports both internal collaboration and public-facing content workflows tied to communications and administrative functions. Operational coverage is organization-wide within HSY, focused on core business functions for municipal utilities and communications. The deployment footprint appears consolidated under a single Microsoft 365 tenant for the entity.
Governance is implemented using tenant-level administration and standard Microsoft 365 controls, including role-based administration, user provisioning, access control and content sharing policies. Account and license management follow typical SaaS tenant patterns for a small public sector organization, centralizing administration while exposing collaboration services to staff and stakeholders.
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Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | Optimizely Search & Navigation (ex Episerver Find) | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma deployed Optimizely Search & Navigation (ex Episerver Find) on its public website. The deployment leverages the Application, Web and Enterprise Search category to provide on-site search and navigation for hsy.fi, improving content discoverability for resident-facing information and service pages.
Optimizely Search & Navigation was configured to index site content and to deliver relevance-tuned queries, autocomplete suggestions, and faceted navigation consistent with web and enterprise search capabilities. The implementation surfaces search results through the site front end and is managed via the Optimizely Search & Navigation administrative console, enabling adjustments to ranking rules, synonyms, and indexing schedules.
Operational coverage is limited to the public website, where site content managers maintain search configuration and taxonomy updates through the product interface. Governance is centered on content and search configuration workflows, with operational responsibility residing in web content operations rather than cross-system integration.
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Web Content Management | Content Management |
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2020 | 2020 |
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Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2022 | 2022 |
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Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma Technographics
Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma is a Utilities organization based in Finland,
with around 1 employees and annual revenues of $1.0 million.
Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Microsoft 365 and Optimizely Search & Navigation (ex Episerver Find),
covering areas like Chatbots and Conversational AI, Collaboration and Application, Web and Enterprise Search.
Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Microsoft and Optimizely.
Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2022, Optimizely Recommendations in 2022 and Salesforce Marketing Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hsy Helsingin Seudun Ymparistoepalvelut -Kuntayhtyma technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.