Hurtigrutena
Havnegata 2, Postboks 43,
Narvik, 8514,
Norway
Narvik, 8514,
Norway
47 76 967 600
Leisure and Hospitality
Hurtigrutena Technographics
Hurtigrutena Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hurtigrutena and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1919 Hurtigrutena employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hurtigrutena has purchased the following applications: Verint TimeFlex Bot for Chatbots and Conversational AI in 2022, Adobe Connect for Audio Video and Web Conferencing in 2018, Imageshop DAM for Digital Asset Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hurtigrutena is running and its propensity to invest more and deepen its relationship with Verint Systems , Adobe Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hurtigrutena revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hurtigrutena intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hurtigrutena Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint TimeFlex Bot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Hurtigrutena implemented Verint TimeFlex Bot to extend its Verint Workforce Management deployment, applying conversational automation to contact center scheduling workflows. Verint TimeFlex Bot is described within the Chatbots and Conversational AI category and was introduced to provide conversational self service for mobile schedule queries, shift bids and agent availability, complementing centralized workforce scheduling capabilities.
The deployment targeted Hurtigrutena's international contact centers and aligned with previously documented global scheduling improvements, focusing on agent facing conversational interfaces that sit alongside core WFM modules such as scheduling and adherence. Governance emphasized integrating conversational interactions with the existing Verint Workforce Management configuration to standardize scheduling processes across sites, and the case documents that standardizing on Verint Workforce Management increased productivity approximately 35 percent and improved SLAs across international contact centers, outcomes informing the extension of WFM with conversational scheduling automation.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Survey and Questionnaire | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Imageshop | Legacy | Imageshop DAM | Digital Asset Management | Content Management | n/a | 2023 | 2023 |
In 2023 Hurtigrutena implemented Imageshop DAM to centralize storage and distribution of more than 100,000 images, videos and graphic elements. Hurtigrutena implemented Imageshop DAM as a Digital Asset Management platform to support marketing, press and travel partner workflows that serve its Norway-based cruise operations, with the vendor case noting improved availability and brand support.
The implementation emphasized core Digital Asset Management capabilities, including centralized asset cataloging, metadata tagging, searchable archives and rights-oriented distribution workflows for marketing and press usage. Imageshop DAM was configured to manage multi-format media, asset versioning and curated collections for campaign and partner distribution, aligning asset organization with campaign and PR operational needs.
Operational scope covered Hurtigrutena marketing teams and external travel partners, enabling controlled distribution and partner access across its Norway operations. Governance focused on brand support and availability, with processes for asset provisioning and partner distribution reflected in the vendor case study, which explicitly cites improved availability and stronger brand support as outcomes.
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center, Customer Support | CRM |
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2020 | 2020 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Container Service | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Hurtigrutena
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hurtigrutena Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Hurtigrutena Technographics
Hurtigrutena is a Leisure and Hospitality organization based in Norway,
with around 1919 employees and annual revenues of $400.0 million.
Hurtigrutena operates a diverse technology stack with applications such as
Verint TimeFlex Bot, Adobe Connect and Imageshop DAM,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Digital Asset Management.
Hurtigrutena has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Verint Systems, Adobe Systems and Imageshop.
Hurtigrutena recently adopted applications including
Imageshop DAM in 2023, Google Kubernetes (K8s) in 2023 and Verint TimeFlex Bot in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hurtigrutena’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hurtigrutena’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hurtigrutena technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.