List of Verint TimeFlex Bot Customers
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Since 2010, our global team of researchers has been studying Verint TimeFlex Bot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint TimeFlex Bot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint TimeFlex Bot for Chatbots and Conversational AI include: Patterson Companies, a United States based Manufacturing organisation with 7600 employees and revenues of $6.57 billion, Serco, a United Kingdom based Professional Services organisation with 50000 employees and revenues of $6.24 billion, Hurtigrutena, a Norway based Leisure and Hospitality organisation with 1919 employees and revenues of $400.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint TimeFlex Bot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hurtigrutena | Leisure and Hospitality | 1919 | $400M | Norway | Verint Systems | Verint TimeFlex Bot | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Hurtigrutena implemented Verint TimeFlex Bot to extend its Verint Workforce Management deployment, applying conversational automation to contact center scheduling workflows. Verint TimeFlex Bot is described within the Chatbots and Conversational AI category and was introduced to provide conversational self service for mobile schedule queries, shift bids and agent availability, complementing centralized workforce scheduling capabilities.
The deployment targeted Hurtigrutena's international contact centers and aligned with previously documented global scheduling improvements, focusing on agent facing conversational interfaces that sit alongside core WFM modules such as scheduling and adherence. Governance emphasized integrating conversational interactions with the existing Verint Workforce Management configuration to standardize scheduling processes across sites, and the case documents that standardizing on Verint Workforce Management increased productivity approximately 35 percent and improved SLAs across international contact centers, outcomes informing the extension of WFM with conversational scheduling automation.
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Patterson Companies | Manufacturing | 7600 | $6.6B | United States | Verint Systems | Verint TimeFlex Bot | Chatbots and Conversational AI | 2023 | n/a |
In 2023 Patterson Companies deployed Verint TimeFlex Bot to augment workforce scheduling and conversational customer engagement. Verint TimeFlex Bot was implemented alongside Verint Workforce Management as a Chatbots and Conversational AI solution to automate scheduling dialogs and to surface schedule options to agents and customers through conversational channels.
The implementation focused on scheduling automation and conversational workflows, including automated schedule interaction, shift offer and swap workflows, and bot-driven customer engagement tied to workforce management processes. Verint TimeFlex Bot was configured to handle routine scheduling exchanges and to reduce manual touchpoints within contact center scheduling and field service rostering.
Operational coverage included North America and the U.K., with the deployment impacting workforce management, customer service, and operations functions. Governance emphasized alignment between Verint Workforce Management and Verint TimeFlex Bot conversational flows, centralizing schedule orchestration and defining bot escalation paths, and the program reported scheduling optimization and an FTE reduction while improving customer engagement.
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Serco | Professional Services | 50000 | $6.2B | United Kingdom | Verint Systems | Verint TimeFlex Bot | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Serco deployed Verint TimeFlex Bot to provide contact-center agents in Australia with real-time schedule flexibility. The implementation targeted agent-facing conversational workflows to enable immediate schedule adjustments and self-service requests at the point of contact.
The Verint TimeFlex Bot implementation centralized conversational schedule self-service and decisioning capabilities, enabling agents to request shift swaps, time-off and intra-day schedule changes through an automated chat interface. Functional configuration focused on real-time eligibility checks, automated routing of complex requests to planners, and conversational prompts to standardize agent interactions, consistent with Chatbots and Conversational AI capabilities.
Operational scope covered Serco contact-center operations in Australia, with primary business functions impacted including workforce planning, contact-center operations and HR-related scheduling governance. Governance emphasis aligned workforce-planner policies with the bot configuration to reduce manual planner intervention and preserve schedule integrity while maintaining standard approval workflows.
Outcomes reported in the vendor case study cite a 30% reduction in workforce-planner workload, lowered attrition and improved agent empowerment following the Verint TimeFlex Bot deployment. Verint TimeFlex Bot is the central application in this Chatbots and Conversational AI implementation for Serco in 2025.
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