Hydro One
Reception, 483 Bay St. 8th Floor,
Toronto, M5G 2A3, ON,
Canada
Toronto, M5G 2A3, ON,
Canada
1 416-345-5000
Utilities
Hydro One Technographics
Hydro One Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hydro One and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9200 Hydro One employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hydro One has purchased the following applications: SAP S/4 HANA for ERP Financial in 2014, SAP Fieldglass for Contingent Labor Management in 2022, SAP Enterprise Asset Management for Enterprise Asset Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hydro One is running and its propensity to invest more and deepen its relationship with SAP , Bambora , WorkForce Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hydro One revenues, which have grown to $7.84 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hydro One intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hydro One Tech Stack and Enterprise Applications
Hydro One ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Hydro One implemented SAP S/4 HANA as its ERP Financial platform. The deployment targeted enterprise finance capabilities and an expanded scope including supply chain, work and asset management, planning, customer and billing, reporting, and analytics. The SAP S/4 HANA implementation served as the transactional core for financial accounting and operational finance workflows.
Configured modules included core financial ledger, accounts payable and receivable, procurement and inventory management, asset accounting and maintenance planning, work and asset management covering distribution, transmission lines, transmission stations and forestry, and customer billing and revenue functions. Reporting and analytics capabilities were provisioned within SAP S/4 HANA to support financial close, regulatory reporting and operational performance analysis. Standard ERP Financial functional workflows were implemented to centralize ledgers, automate invoice to pay and procure to pay processes, and manage inventory valuation.
Architecturally the program anchored a centralized ERP core, with modular functional extensions for supply chain and asset management to enable unified master data and transaction processing across business functions. The implementation emphasized configuration of process orchestration, master data governance and integrated reporting layers within SAP S/4 HANA to ensure consistent financial and operational records. Operational coverage spanned finance, supply chain, operations and customer billing teams across Hydro One.
Governance moved to a formal program structure, and as of 2023 a Director, Projects SAP S/4 HANA and IT Transformation is accountable for planning and ongoing implementation across the enterprise for the listed domains. The program narrative indicates continued evolution of configuration and rollout practices under centralized program governance, tying change control and data governance to financial and operational processes. Rollout sequencing prioritized core finance and procurement workflows before extending to specialized work and asset management modules.
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Expense Management | ERP |
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2000 | 2000 |
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Expense Management | ERP |
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2022 | 2022 |
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Payment Processing | ERP |
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2019 | 2019 |
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Hydro One HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Fieldglass | Contingent Labor Management | HCM | n/a | 2022 | 2022 |
In 2022, Hydro One implemented SAP Fieldglass. SAP Fieldglass was deployed to support Contingent Labor Management across procurement, human resources and workforce management functions within the company.
The implementation centered on SAP Fieldglass configuration for supplier onboarding, contingent worker requisition and approval workflows, time capture and invoicing coordination, and compliance checks typical of Contingent Labor Management solutions. SAP Fieldglass was integrated as part of Hydro One’s broader SAP enterprise application landscape with configuration aligning supplier and worker lifecycles to existing procurement and HR processes.
Integrations referenced in the application inventory include direct connectivity between SAP Fieldglass and SAP HCM for worker master data synchronization, SAP MM and SAP ARIBA for procurement and supplier management handoffs, SAP FI/CO for cost posting and invoice reconciliation, and SAP PI for process integration and message orchestration. The deployment sits alongside SAP Solution Manager for application lifecycle oversight and SAP GRC for governance and compliance controls within the SAP suite.
Operational scope covered procurement, HR, finance and supply chain functions, embedding contingent workforce workflows into Hydro One’s asset, project and workforce management processes that are already supported by SAP modules such as SAP PS, SAP PM and SAP EAM. Governance changes emphasized process orchestration and approval chains using existing SAP governance components, and the program was implemented without an external SI listed in the record.
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Core HR | HCM |
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2008 | 2009 |
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Core HR | HCM |
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2014 | 2014 |
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Environment, Health and Safety (EHS) | HCM |
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2022 | 2022 |
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Onboarding | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2014 | 2014 |
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Performance and Goal Management | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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Hydro One ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Hydro One deployed SAP Enterprise Asset Management as part of its SAP ERP suite. The SAP Enterprise Asset Management implementation supports Enterprise Asset Management across Hydro One's asset intensive utilities operations, establishing the application as the system of record for asset condition, maintenance planning, work scheduling and investment oversight.
The implementation is embedded within Hydro One's broader SAP landscape and leverages multiple SAP modules and capabilities to span end to end operational workflows. Modules in use that directly intersect with SAP Enterprise Asset Management include SAP PM, SAP IM, SAP PS, SAP MM, SAP ISU, SAP FI/CO, SAP HCM, SAP ARIBA and SAP Field Glass, SAP BOBJ, SAP BW, SAP PI, SAP GRC, SAP Solution Manager, SAP EHSM, SAP BPC, SAP BODS, SAP APO, SAP Concur, SAP CRM, SAP IQ and SAP SCM. Configuration focused on work management, inventory and warehousing, supply chain management, investment and project integration, financial posting and time reporting, and customer billing processes.
Integration and governance were executed inside the SAP ecosystem with SAP PI serving process integration needs, SAP Solution Manager supporting landscape and application lifecycle management, and SAP GRC providing governance and compliance controls. Operational coverage includes maintenance and field operations, engineering, supply chain, finance, human resources and customer billing, aligning asset maintenance and project workflows with enterprise investment and reporting systems.
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Plant Maintenance | ERP Services and Operations |
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2014 | 2014 |
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Utilities ERP | ERP Services and Operations |
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2018 | 2018 |
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Utilities ERP | ERP Services and Operations |
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2022 | 2022 |
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Hydro One Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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Hydro One Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Hydro One Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Hydro One SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Demand Forecasting and Planning, Advanced Planning and Scheduling | SCM |
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2022 | 2022 |
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Inventory Management | SCM |
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2014 | 2014 |
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Supply Chain Management | SCM |
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2022 | 2022 |
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Supply Chain Management | SCM |
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2022 | 2022 |
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Supply Chain Management | SCM |
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2022 | 2022 |
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Warehouse Management | SCM |
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2022 | 2022 |
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Hydro One CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2013 | 2014 |
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CRM | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Hydro One EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2022 | 2022 |
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Hydro One ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Lifecycle Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Hydro One Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2022 | 2022 |
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Portfolio and Investment Management | Investment Management |
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2009 | 2011 |
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Hydro One PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Hydro One Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2014 | 2014 |
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Hydro One TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Hydro One PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Hydro One IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Hydro One
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Corporate Accounting & Reporting | Director | Finance | |
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SVP Finance | VP | Finance | |
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IT Audit Director | Director | Risk | |
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Manager, Financial Planning and Analysis | Manager | Finance | |
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CFO | CXO | Finance | |
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Vice President, Shared Services | VP | Operations | |
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Accounting and Financial Analyst Co-op, Management Accounting and Reporting | Manager | Finance | |
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Manager, Sourcing and Procurement Technical Services | Manager | Procurement | |
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Senior Manager, Corporate Projects | Manager | IT | |
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Manager, Operational and Financial Audits | Manager | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Director, People Operations | Director | HR | |
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Director, Compensation & HR Analytics | Director | HR | |
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Director, Talent & Organizational Development | Director | HR | |
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Vice President Talent Management | VP | HR | |
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Executive Vice President and Head of Strategy, Energy Transition, Human Resources and Safety | VP | HR | |
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VP, People Strategies & HR Initiatives | VP | HR | |
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Senior Director, HR Business Performance | Director | HR | |
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Interim Director Talent Acquisition | Director | HR | |
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Director, Employee & Labour Relations | Director | HR | |
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Apps Being Evaluated by Hydro One Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hydro One IT executives and key decision makers. This section highlights Hydro One's latest recorded technology evaluations, including SAP Service Cloud for Customer Support on 2025-02-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hydro One digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-28 | Hydro One | Evaluated | SAP | SAP Service Cloud | Customer Support | CRM |
FAQ - APPS RUN THE WORLD Hydro One Technographics
Hydro One is a Utilities organization based in Canada,
with around 9200 employees and annual revenues of $7.84 billion.
Hydro One operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP Fieldglass and SAP Enterprise Asset Management,
covering areas like ERP Financial, Contingent Labor Management and Enterprise Asset Management.
Hydro One has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP.
Hydro One recently adopted applications including
SAP Concur Expense in 2022, SAP Fieldglass in 2022 and SAP EHS in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hydro One’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hydro One’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hydro One technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.