Hydro Ottawa
2711 Hunt Club Road,
Ottawa, K1G 3S4, ON,
Canada
Ottawa, K1G 3S4, ON,
Canada
1 613-738-6400
Utilities
Hydro Ottawa Technographics
Hydro Ottawa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hydro Ottawa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 689 Hydro Ottawa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hydro Ottawa has purchased the following applications: Oracle JD Edwards EnterpriseOne for ERP Financial in 2021, Workday Absence Management for Absence and Leave Management in 2016, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hydro Ottawa is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hydro Ottawa revenues, which have grown to $854.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hydro Ottawa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hydro Ottawa Tech Stack and Enterprise Applications
Hydro Ottawa ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021 Hydro Ottawa deployed Oracle JD Edwards EnterpriseOne as its ERP Financial platform to establish a code current pathway and address immediate security, compliance, and billing issues. The engagement was driven by an overdue Tools Release 2, the need to remediate a contract service billing defect related to Electrical Service Units ESUs, and the presence of disparate nonintegrated systems across the organization.
ERP-One was engaged for JDE Managed Services and prepared a detailed Impact Analysis that guided targeted retrofitting and a technical uplift. The Impact Analysis informed configuration changes and remediation steps within Oracle JD Edwards EnterpriseOne, and the program was scoped to minimize infrastructure change while bringing the environment to a supported Tools Release level. The client retained ERP-One Managed Services for Tier 3 support during testing to stabilize the upgrade and validate remediation of the ESU billing workflow.
Operational coverage focused on core financial and billing functions with explicit attention to security and compliance controls. Retrofitting work addressed integration gaps between previously disparate systems and the ERP Financial instance, aligning contract service billing processes with JD Edwards transactional and accounting modules. The implementation avoided replacement of existing infrastructure through targeted software and configuration changes, keeping disruption to a minimum.
Governance was oriented toward continuous delivery, with the outcome that Hydro Ottawa is now on a scheduled path for future Oracle JD Edwards EnterpriseOne upgrades to remain code current. The project was completed with minimal operational disruption and without new infrastructure procurement, and the organization is positioned to adopt Orchestrator to remove remaining customizations in future release cycles.
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Hydro Ottawa HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2016 | 2016 |
In 2016 Hydro Ottawa implemented Workday Absence Management as part of a broader Workday Phase 1 deployment. Workday Absence Management is part of the Absence and Leave Management category and was configured alongside HCM, Compensation, Payroll, Time Tracking, Benefits, Recruiting and Safety to align absence workflows with pay, time capture and benefits processing.
The implementation work included detailed business process configuration and extensive testing across interrelated modules, plus complex data conversion efforts that achieved high accuracy. Integrations were built to JD Edwards and the program later expanded integrations with OIM and the benefits provider, using enterprise integration builders within Workday to automate data exchange. Operational coverage centered on HR, payroll and benefits functions, accompanied by establishment of an HR Service Centre, training programs, job aids and formalized business process and security configurations, with ongoing analysis of Workday releases, condition rules, calculated fields and notifications to govern the Absence and Leave Management solution.
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Benefits Administration | HCM |
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2016 | 2016 |
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Compensation Management | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2016 | 2017 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Hydro Ottawa ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Hydro Ottawa implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management platform to standardize field workforce scheduling and work orchestration. The deployment was positioned to manage dispatch, scheduling and on-site execution for the utilitys field crews in the Ottawa service territory.
The implementation configured core Field Service Management capabilities including work order management, a centralized dispatch console, advanced resource scheduling and optimization, and a mobile technician application for field task execution. Automation of job assignment and scheduling rules was established to align technician skills, availability and service windows with operational workflows.
Operational scope centered on Hydro Ottawas operations and scheduling teams, with the system supporting scheduling agents, dispatchers and field technicians across distribution maintenance and outage response activities. The Salesforce Field Service application was used to operationalize standard service tasks, work orders and technician communications within the companys existing field operations.
Governance and rollout were led internally, with a Project Team Lead active from September 2020 to October 2021 and Senior Resource Scheduling Agents embedded as subject matter experts to configure scheduling logic and onboard users. Rollout activities emphasized configuration, role based access, training for scheduling and field operations personnel, and internal ownership of the Salesforce Field Service application for ongoing operations.
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Field Service Management | ERP Services and Operations |
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2016 | 2016 |
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Outage Management | ERP Services and Operations |
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2019 | 2019 |
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Hydro Ottawa AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Hydro Ottawa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Hydro Ottawa Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Hydro Ottawa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2021 | 2022 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2022 |
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Utilities Customer Care and Billing | CRM |
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2018 | 2020 |
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Hydro Ottawa ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Hydro Ottawa PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Hydro Ottawa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Hydro Ottawa CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Hydro Ottawa
| First Name | Last Name | Title | Function | Department | Phone | |
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Director IT, Enterprise Applications | Director | IT | |
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Director, Customer Service | Director | Customer Service | |
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Chief Information Officer (CIO) | CXO | IT | |
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Director - System Operations and Grid Automation | Director | IT | |
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Director, Distribution Construction and Maintenance | Director | Operations | |
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Manager, Labour Relations | Manager | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Field Operator Manager | Manager | Finance | |
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Operations Manager | Manager | Finance | |
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Apps Being Evaluated by Hydro Ottawa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hydro Ottawa IT executives and key decision makers. This section highlights Hydro Ottawa's latest recorded technology evaluations, including Sun-Net iTOA for Outage Management on 2026-03-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hydro Ottawa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-16 | Hydro Ottawa | Evaluated | Sun-Net | Sun-Net iTOA | Outage Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Hydro Ottawa Technographics
Hydro Ottawa is a Utilities organization based in Canada,
with around 689 employees and annual revenues of $854.0 million.
Hydro Ottawa operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne, Workday Absence Management and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Absence and Leave Management and Field Service Management.
Hydro Ottawa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Salesforce.
Hydro Ottawa recently adopted applications including
Slack Connect in 2022, Oracle JD Edwards EnterpriseOne in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hydro Ottawa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hydro Ottawa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hydro Ottawa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.