Insurance Australia Group
Tower Two Level 13 Darling Park 201 Sussex Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9292-9222
Insurance
Insurance Australia Group Technographics
Insurance Australia Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Insurance Australia Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13650 Insurance Australia Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Insurance Australia Group has purchased the following applications: Converga InvoiceMe for AP Automation in 2015, SAP Fieldglass for Contingent Labor Management in 2015, IBM BPM Standard for Business Process Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Insurance Australia Group is running and its propensity to invest more and deepen its relationship with Converga , SAP , National Australia Bank or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Insurance Australia Group revenues, which have grown to $8.99 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Insurance Australia Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Insurance Australia Group Tech Stack and Enterprise Applications
Insurance Australia Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Converga | Legacy | Converga InvoiceMe | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015 Insurance Australia Group implemented Converga InvoiceMe as part of an AP Automation initiative to strengthen accounts payable processing and invoice lifecycle management within finance. The deployment targeted accounts payable and procurement adjacent workflows, positioning Converga InvoiceMe to handle supplier invoice capture, validation and automated approval routing consistent with AP Automation capabilities.
Converga InvoiceMe was configured to support automated invoice processing workflows, exception handling and user role based approvals, with emphasis on training end users in accounts payable and procurement functions. The implementation included configuration of invoice ingestion and approval queues, and classroom and operational training to prepare finance, procurement and helpdesk teams for live operations.
Implementation activities ran alongside a migration workstream in which Westfarmers accounts payable identified as Converga and a credit card system called FlexiPurchase were moved into the IAG system Ariba, requiring close liaison with procurement, accounts payable, finance, business change and helpdesk stakeholders. Rollout governance focused on cutover coordination, migrating pending payments, issuing new credit cards as required, communicating cutover dates and providing post go live support to stabilize AP Automation processes.
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ERP Financial | ERP |
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2021 | 2023 |
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Expense Management | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2015 | 2015 |
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Insurance Australia Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Fieldglass | Contingent Labor Management | HCM | n/a | 2015 | 2015 |
In 2015, Insurance Australia Group implemented SAP Fieldglass as its Contingent Labor Management application. The deployment established a centralized contingent workforce control point within Procurement Services, with direct analytics support to Category Managers and the Metrics and Analytics analyst role that operated from November 2016 to October 2018.
Configuration emphasized contingent workforce lifecycle and requisition workflows, supplier engagement, and timesheet to billing orchestration consistent with Contingent Labor Management capabilities. SAP Fieldglass was configured to capture worker engagements, job requisitions, supplier assignments, and timesheet approvals to create an auditable contingent labor record for procurement oversight.
Integrations were a core element, the implementation was linked into IAGs procurement data ecosystem to collate spend data from SAP, ARIBA, STROBE, and EMS into a centralized Spend Datahub. The Spend Datahub aggregated vendor master information and categorised suppliers, enabling consolidated spend analytics across business units and providing Category Managers with consolidated expenditure and trend analysis.
Governance and operating model changes centered on centralizing procurement reporting and establishing a single source of procurement data and insights. Documented internal outcomes include designing and implementing the Spend Datahub, cleaning SAP vendor data and building a vendor database, delivering monthly, quarterly, biannually and yearly reporting, and using Fieldglass and spend insights to advise ARIBA buying processes and procurement conversations with vendors.
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Core HR | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Succession and Leadership Planning | HCM |
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2011 | 2011 |
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Insurance Australia Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM BPM Standard | Business Process Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Insurance Australia Group implemented IBM BPM Standard as a core Business Process Management capability to drive process optimization across its insurance operations. The initiative was coordinated through a centralized BPM Competency Centre and led by a BPM Technical Lead role that provided hands-on delivery, coaching, and governance across focused cross-functional teams.
The deployment used IBM BPM Standard Edition v8.5 and emphasized solution architecture, security architecture, technical design, automation and development workflows aligned with Continuous Delivery and DevOps practices. Workstreams covered requirements gathering and analysis, project planning and estimation, and delivery engineering to establish repeatable BPM development and deployment pipelines.
Most implementations involved integrations to legacy and mainframe systems to systemize, digitalize and automate core functional areas. The IBM BPM Standard implementation supported Policy Management, Underwiring and Claims domains, operating across both personal and commercial business divisions to centralize process orchestration and human task coordination.
Governance was enforced through the BPM Competency Centre with the BPM Technical Lead driving methodology adoption, advisory and hands-on delivery to build internal BPM capabilities. Solutions were explicitly used to optimize key insurance processes to improve productivity and reduce costs, with project delivery activities spanning architecture, technical design and execution across all business divisions.
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Field Service Management | ERP Services and Operations |
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2024 | 2024 |
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Insurance Claims Management | ERP Services and Operations |
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2015 | 2015 |
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Insurance Policy Administration | ERP Services and Operations |
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2016 | 2016 |
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Insurance Policy Administration | ERP Services and Operations |
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2019 | 2019 |
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Insurance Australia Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2010 | 2010 |
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Insurance Australia Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management, Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Insurance Australia Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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Insurance Australia Group EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Environmental, Social, and Governance (ESG) | EPM |
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2019 | 2019 |
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Insurance Australia Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2010 | 2010 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Insurance Australia Group Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2020 | 2021 |
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Insurance Australia Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2010 | 2010 |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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Insurance Australia Group Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Category Management | Procurement |
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2017 | 2017 |
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Procure to Pay | Procurement |
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2015 | 2015 |
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Procurement | Procurement |
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2015 | 2015 |
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Source to Pay | Procurement |
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2015 | 2015 |
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Insurance Australia Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2010 | 2010 |
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Apps Development | PaaS |
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2017 | 2017 |
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Apps Development | PaaS |
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2021 | 2021 |
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Test Automation Platform | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Insurance Australia Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2010 | 2010 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2010 | 2010 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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Infrastructure as Code (IaC) | IaaS |
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2017 | 2017 |
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Insurance Australia Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EMM / MDM / MAM | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2015 | 2015 |
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Insurance Australia Group Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Physical Access Control System | Physical Security |
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2021 | 2021 |
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Physical Security Outsourcing | Physical Security |
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2021 | 2021 |
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Video Security Cameras | Physical Security |
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2021 | 2021 |
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Video Surveillance System | Physical Security |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Insurance Australia Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Finance Manager | Manager | Finance | |
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Treasurer | Manager | Treasury | |
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Travel Manager | Manager | Operations | |
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Finance Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Head of Procurement | Director | Procurement | |
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Internal Audit Manager | Manager | Risk | |
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HR Business Partner | Manager | HR | |
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Audit Manager | Manager | Risk | |
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Group Executive, People Performance & Reputation | CXO | HR | |
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Executive Manager, People Services, IAG | Manager | HR | |
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Principal Human Resources Business Partner | Director | HR | |
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Executive Manager, Strategic Business Partnering (Finance & Technology) | Manager | IT | |
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Chief Financial Officer | CXO | Finance | |
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Procurement Manager | Manager | Procurement | |
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IT Manager | Manager | IT | |
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Finance Business Partner | Manager | Finance | |
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IT Operations Manager | Manager | IT | |
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Manager, Enterprise Services Delivery | Manager | Finance | |
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Project Manager - Transition Delivery Lead | Manager | Finance | |
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Executive General Manager Enterprise Services, Technology | Manager | IT | |
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Platform Services Manager - Technology | Manager | IT | |
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Director Of Information Technology | Director | IT | |
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Finance Transformation Manager - Systems | Manager | IT | |
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Senior Change Lead - Enterprise Digital Transformation Program | Manager | IT | |
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Managing Director and Chief Executive Officer a | Director | Finance | |
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Executive General Manager, Cyber & Protective Services | Manager | Finance | |
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Head of Third Party Risk Management, Group Operational Risk & Assurance | Director | Risk | |
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Executive Manager, Group Protective Security & Resilience | Manager | Finance | |
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Salesforce Administrator | Manager | Marketing | |
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Portfolio Manager | Manager | Operations | |
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Project Manager | Manager | Operations | |
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Portfolio Execution Manager | Manager | Operations | |
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Manager PMO | Manager | Operations | |
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Apps Being Evaluated by Insurance Australia Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Insurance Australia Group IT executives and key decision makers. This section highlights Insurance Australia Group's latest recorded technology evaluations, including Bottomline Legal-X for Legal Time and Billing on 2026-02-26, Guidewire ClaimCenter for Insurance Claims Management on 2025-05-16, and IBM Integration Bus for iPaaS (Integration Platform as a Service) on 2025-04-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Insurance Australia Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-26 | Insurance Australia Group | Evaluated | Bottomline Technologies | Bottomline Legal-X | Legal Time and Billing | ERP Services and Operations |
| 2025-05-16 | Insurance Australia Group | Evaluated | Guidewire | Guidewire ClaimCenter | Insurance Claims Management | ERP Services and Operations |
| 2025-04-09 | Insurance Australia Group | Evaluated | IBM | IBM Integration Bus | iPaaS (Integration Platform as a Service) | PaaS |
| 2024-09-05 | Insurance Australia Group | Evaluated |
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Payroll | HCM |
FAQ - APPS RUN THE WORLD Insurance Australia Group Technographics
Insurance Australia Group is a Insurance organization based in Australia,
with around 13650 employees and annual revenues of $8.99 billion.
Insurance Australia Group operates a diverse technology stack with applications such as
Converga InvoiceMe, SAP Fieldglass and IBM BPM Standard,
covering areas like AP Automation, Contingent Labor Management and Business Process Management.
Insurance Australia Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Converga, SAP and IBM.
Insurance Australia Group recently adopted applications including
simPRO Field Service Management in 2024, ServiceNow ITSM in 2024 and Entrust SSL in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Insurance Australia Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Insurance Australia Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Insurance Australia Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.