IberiaBank
200 West Congress Street,
Lafayette, 70501, LA,
United States
Lafayette, 70501, LA,
United States
1 800-682-3231
Banking and Financial Services
IberiaBank Technographics
IberiaBank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IberiaBank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3441 IberiaBank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IberiaBank has purchased the following applications: NetTeller for Payment Processing in 2015, Altair Knowledge Works for ML and Data Science Platforms in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IberiaBank is running and its propensity to invest more and deepen its relationship with Paysafe , Altair Engineering , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IberiaBank revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IberiaBank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IberiaBank Tech Stack and Enterprise Applications
IberiaBank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paysafe | Legacy | NetTeller | Payment Processing | ERP | n/a | 2015 | 2015 |
In 2015, IberiaBank implemented NetTeller to provide Payment Processing on its public website. IberiaBank NetTeller Payment Processing supports online customer payments and checkout orchestration through a hosted payment layer embedded in the bank's digital channels. The NetTeller deployment handles customer-facing payment capture and authorization workflows and is aligned with online banking and retail payments functions.
Functionally, NetTeller was configured for checkout workflow management, payment authorization and capture, and transaction routing consistent with Payment Processing application capabilities. The implementation focused on integration with IberiaBank's website front end and session flows, with operational ownership by payments operations and customer service teams. Governance emphasized configuration controls, transaction monitoring procedures, and change management for the public website payment path.
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IberiaBank AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Altair Engineering | Legacy | Altair Knowledge Works | ML and Data Science Platforms | AI Development | n/a | 2018 | 2018 |
In 2018, IBERIABANK implemented Altair Knowledge Works to automate general ledger reconciliation and to operationalize nightly data extraction workflows. IBERIABANK implemented Altair Knowledge Works, classified as Data Intelligence Solutions, to centralize reconciliation activities for its finance and accounting functions.
The implementation leveraged data extraction and transformation capabilities influenced by Pagnelli’s prior use of Altair Monarch, using Monarch-style parsing to pull data from multiple databases and from numerous PDF statements. The bank produces flat files every night by querying its operational databases, then imports those files into its reconciliation software, with the process orchestrated and scheduled to run unattended.
Altair Data Analytics supported automation and configuration work, enabling scheduled orchestration so reconciliations complete overnight without manual intervention. Operational scope is concentrated on general ledger reconciliation within finance, where automation reduced manual processing and allowed staff to pivot from transaction matching to exception analysis.
The deployment emphasized automated ingestion, scheduled processing, and reconciliation orchestration, with governance focused on scheduled jobs and exception handling workflows. IBERIABANK reported concrete outcome details, notably cutting reconciliation time on one account from 2 hours to 2 1/2 minutes, which freed staff time to analyze results and resolve outstanding issues more quickly.
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IberiaBank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
IberiaBank implemented LivePerson Conversational Cloud in 2018 on its public website. LivePerson Conversational Cloud is deployed as a Chatbots and Conversational AI application to manage web-based customer engagement and messaging workflows, positioning the solution within IberiaBank's digital channels for customer service.
The implementation embeds LivePerson Conversational Cloud into the website messaging layer and utilizes category-aligned capabilities such as intent recognition, conversational flow orchestration, session routing, and bot-to-live-agent handoff. Configuration focuses on automated conversational agents for common customer inquiries and orchestrated escalation to human agents, with analytics instrumentation to monitor conversational performance. Governance and operational ownership are centered on customer service and web channel teams, who manage conversational flows, escalation policies, and ongoing tuning of the LivePerson Conversational Cloud implementation.
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IberiaBank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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IberiaBank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2023 | 2023 |
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IberiaBank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2023 | 2023 |
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IberiaBank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Performance and Planning, Asset and Wealth Management | Investment Management |
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2023 | 2023 |
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IberiaBank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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IberiaBank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2014 | 2014 |
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IberiaBank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Servers, Storage and Networking | IaaS |
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2017 | 2017 |
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IberiaBank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at IberiaBank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by IberiaBank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IberiaBank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IberiaBank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IberiaBank Technographics
IberiaBank is a Banking and Financial Services organization based in United States,
with around 3441 employees and annual revenues of $1.20 billion.
IberiaBank operates a diverse technology stack with applications such as
NetTeller, Altair Knowledge Works and LivePerson Conversational Cloud,
covering areas like Payment Processing, ML and Data Science Platforms and Chatbots and Conversational AI.
IberiaBank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paysafe, Altair Engineering and LivePerson.
IberiaBank recently adopted applications including
DocuSign eSignature in 2021, Salesforce Sales Cloud in 2021 and Cisco Webex Meetings in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IberiaBank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IberiaBank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IberiaBank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.