IBM Philippines
28/F One World Place Bldg. 32nd Street corner 9th Avenue Bonifacio Global City,
Taguig, 1634,
Philippines
Taguig, 1634,
Philippines
63 2 8995 2426
Professional Services
IBM Philippines Technographics
IBM Philippines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IBM Philippines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4232 IBM Philippines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IBM Philippines has purchased the following applications: Zuora Billing for Subscription and Recurring Billing in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IBM Philippines is running and its propensity to invest more and deepen its relationship with Zuora , Cisco Systems , ON24 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IBM Philippines revenues, which have grown to $893.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IBM Philippines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IBM Philippines Tech Stack and Enterprise Applications
IBM Philippines ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zuora | Legacy | Zuora Billing | Subscription and Recurring Billing | ERP | n/a | 2020 | 2020 |
In 2020, IBM Philippines implemented Zuora Billing as their Subscription and Recurring Billing solution. Zuora Billing is deployed on IBM Philippines' website to manage customer subscription purchase flows and associated billing orchestration.
The implementation configures core subscription and billing capabilities including subscription lifecycle management, billing automation, invoice generation, rate plan and pricing configuration, and usage rating for metered services. Zuora Billing is used to run scheduled billing runs and produce structured invoices and statements aligned with recurring billing cycles.
Integrations are realized through Zuora Billing APIs into the customer-facing website, surfacing checkout workflows, subscription self-service, and programmatic invoice delivery. The deployment supports payment collection workflows and maintains account-level billing records consistent with Subscription and Recurring Billing architectures.
Operational ownership covers billing and finance functions along with web commerce and customer success teams at IBM Philippines, applying configuration governance around rate plan management, invoice scheduling, and subscription change workflows. Zuora Billing centralizes subscription billing operations on the IBM Philippines website and provides a platform for ongoing subscription management.
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IBM Philippines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, IBM Philippines deployed Cisco Webex Meetings. The deployment uses Cisco Webex Meetings as the primary Audio Video and Web Conferencing platform surfaced on the IBM Philippines website to support professional services client engagement and internal collaboration.
Implementation centered on standard conferencing modules including scheduled meetings, on-demand meeting rooms, video conferencing, screen sharing, participant management, and cloud recording, configured to align with professional services delivery workflows. Cisco Webex Meetings was provisioned to enable browser-based joins and managed meeting sessions consistent with enterprise conferencing practices.
Operational coverage includes client-facing teams and internal service delivery and sales functions within IBM Philippines, with the website integration providing direct access for external clients and partners. Administrative control was established to centralize user provisioning and meeting administration across those business functions.
Governance emphasized meeting access controls and recording policy enforcement to address security and compliance considerations in professional services engagements. IBM Philippines Cisco Webex Meetings Audio Video and Web Conferencing is positioned as the standardized virtual engagement layer for client meetings and internal collaboration.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2016 | 2016 |
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IBM Philippines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acoustic | Legacy | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | CRM | n/a | 2013 | 2013 |
In 2013 IBM Philippines implemented Acoustic Analytics (formerly IBM Tealeaf) on its public website to capture digital experience and session level behavior, leveraging the application within the Customer Analytics category. The deployment targeted the corporate site at https://www.ibm.com/ph/ as the initial data capture boundary and positioned Acoustic Analytics as the primary behavioral analytics platform for web interaction analysis.
The Acoustic Analytics implementation focused on session replay and behavioral analytics capabilities, including event level capture, conversion funnel analysis, page level heatmapping, and behavioral segmentation. Configuration work emphasized event tagging, session sampling rules, and automated anomaly detection workflows to surface friction points and high value user journeys.
Technically the implementation used embedded client side capture scripts to collect interaction telemetry and to forward aggregated session data into the Acoustic Analytics platform for processing, storage, and replay. Operational ownership rested with digital analytics and customer experience teams, and the data collected was consumed by marketing, customer support, and product management for behavioral insight and issue reproduction.
Governance addressed privacy and data handling through masking of sensitive fields, session replay controls, and retention policies established during rollout across site sections. The rollout approach was phased, with incremental instrumentation and validation of tagging frameworks to ensure consistent data quality across the web estate.
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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IBM Philippines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IBM Philippines PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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IBM Philippines PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IBM Philippines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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IBM Philippines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at IBM Philippines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by IBM Philippines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IBM Philippines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IBM Philippines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD IBM Philippines Technographics
IBM Philippines is a Professional Services organization based in Philippines,
with around 4232 employees and annual revenues of $893.0 million.
IBM Philippines operates a diverse technology stack with applications such as
Zuora Billing, Cisco Webex Meetings and Acoustic Analytics (formerly IBM Tealeaf),
covering areas like Subscription and Recurring Billing, Audio Video and Web Conferencing and Customer Analytics.
IBM Philippines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zuora, Cisco Systems and Acoustic.
IBM Philippines recently adopted applications including
SmartSheet in 2022, MongoDB Atlas in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IBM Philippines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IBM Philippines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IBM Philippines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.