iCare Technographics
iCare Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by iCare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1432 iCare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iCare has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, PageUp ATS for Applicant Tracking System in 2022, DXC Assure Claims for Insurance Claims Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iCare is running and its propensity to invest more and deepen its relationship with SAP , PageUp , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iCare revenues, which have grown to $642.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iCare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
iCare Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2018 | 2019 |
In 2018, iCare implemented SAP S/4 HANA as its SAP S/4 HANA 1809 Finance system to centralize ERP Financial processes across the insurer’s finance organization. The deployment targeted core finance operations and established SAP S/4 HANA as the primary ERP Financial platform supporting transactional finance, reporting, and planning workflows.
The implementation included SAP BW and SAP BPC for reporting and planning capabilities tightly coupled to SAP S/4 HANA 1809, and configuration focused on stabilizing finance interfaces and financial system operations. Functional coverage emphasized finance modules, data warehousing and planning, with the SAP Practice Basis Support Analyst and Technical Team Lead responsible for basis and technical support, daily health checks, and performance monitoring.
Operational integrations were explicit and remained part of steady state operations, including interfaces to Guidewire and Westpac along with other payment and insurance processing touchpoints. The program instituted daily landscape monitoring, SAP health checks, disaster recovery exercises for the SAP Financial Systems, and business continuity governance with a single point of contact for major production escalations.
Governance and operational handover processes were formalized under the Financial Systems Operations team, with responsibilities to enforce controls, meet internal and external audit requirements, own remediation activities, and perform impact and risk analysis for changes entering production. The SAP Practice Basis Support Analyst and Technical Team Lead also played a central role in finance projects that impacted the SAP S/4 HANA environment, driving vendor and partner engagement to address system stability and upgrade priorities.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, iCare implemented PageUp ATS as its Applicant Tracking System. The PageUp ATS instance is embedded on iCare's public careers portal and is used to capture online applications via the organization website.
Configuration emphasized core Applicant Tracking System capabilities within PageUp ATS, including job requisition publishing, an online application form, applicant tracking and status workflows, interview scheduling, assessment form capture, and offer administration. The implementation uses the PageUp ATS application to manage candidate life cycle workflows and maintain structured application data.
Deployment is centered on the PageUp careers portal integration, providing a single point of entry for external applicants and routing submissions into HR and talent acquisition queues at iCare. Operational coverage targets corporate recruiting and operational hiring teams, consolidating external hires through the PageUp ATS pipeline.
Governance and process workstreams were aligned to the PageUp ATS configuration, with standardized hiring manager approvals, centralized candidate records, and consistent screening and interview workflows implemented inside PageUp ATS to support iCare recruiting operations.
|
 |
|
|
Core HR | HCM |
|
2020 | 2021 |
|
|
|
|
|
HR Service Delivery | HCM |
|
2020 | 2020 |
|
|
|
|
|
Onboarding | HCM |
|
2020 | 2020 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2021 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2021 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2024 | 2025 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DXC Technology | Legacy | DXC Assure Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 iCare appointed DXC as one of its Claims Service Providers under the Nominal Insurer scheme and implemented DXC Assure Claims for Insurance Claims Management to manage workers' compensation claims across New South Wales. The engagement is positioned to centralize workers' compensation claim processing and to support coordinated injury management and return to work activities across the scheme.
The implementation of DXC Assure Claims emphasized standard Insurance Claims Management capabilities, including claim intake and triage, case and injury management, coordinated return to work workflows, and embedded claims analytics for monitoring and reporting. These functional modules provide centralized case records, medical and rehabilitation tracking, notes and activity timelines, and event driven workflow orchestration aligned to claims operations.
Operational coverage targets the Nominal Insurer scheme in New South Wales with primary impact on claims operations and injury management teams, governed under the scheme's service provider arrangements and reporting obligations. The engagement explicitly targets improvement in return to work outcomes and related analytics driven decisioning, with DXC Assure Claims serving as the application platform for Insurance Claims Management across iCare's claims function.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
PEO (Professional Employer Organization) | Professional Services |
|
2020 | 2021 |
|
IT Decision Makers and Key Stakeholders at iCare
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by iCare Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD iCare Technographics
iCare is a Insurance organization based in Australia,
with around 1432 employees and annual revenues of $642.0 million.
iCare operates a diverse technology stack with applications such as
SAP S/4 HANA, PageUp ATS and DXC Assure Claims,
covering areas like ERP Financial, Applicant Tracking System and Insurance Claims Management.
iCare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, PageUp and DXC Technology.
iCare recently adopted applications including
SAP SuccessFactors Workforce Analytics in 2024, DXC Assure Claims in 2023 and PageUp ATS in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of iCare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates iCare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete iCare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.