ICAT
385 Interlocken Crescent #1100,
Broomfield, 80021, CO,
United States
Broomfield, 80021, CO,
United States
1 303-447-1155
Insurance
ICAT Technographics
ICAT Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ICAT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 ICAT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ICAT has purchased the following applications: Microsoft 365 for Collaboration in 2016, DocuSign eSignature for Digital Signing in 2023, Thunderhead ONE Engagement Hub for Customer Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ICAT is running and its propensity to invest more and deepen its relationship with Microsoft , DocuSign , Packet Tide or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ICAT revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICAT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ICAT Tech Stack and Enterprise Applications
ICAT Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, ICAT implemented Microsoft 365 as its primary Collaboration platform. The US-based specialty insurer with roughly 300 employees deployed Microsoft 365 to centralize cloud email and team collaboration across corporate functions.
Implementation included provisioning Office 365 Mail for external-facing email as referenced on ICAT's website and configuring core Microsoft 365 collaboration services including enterprise email and calendaring, cloud file storage and document sharing workflows. The deployment configured user mailboxes and public-facing mail routing while enabling document collaboration and version control features native to Microsoft 365. The architecture was built around a cloud-hosted Microsoft 365 tenant model with centralized administration and management of collaboration services.
Operational coverage extended to underwriting, claims support, and administrative teams with governance centered on user provisioning, mailbox governance, and access control policies. Rollout activities focused on tenant configuration, mailbox provisioning and standardizing collaboration workflows across departments. Ongoing operational controls emphasized secure mailbox configuration and centralized administration of Microsoft 365 services.
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ICAT Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2023 | 2023 |
In 2023, ICAT deployed DocuSign eSignature as a Digital Signing solution on its corporate website to enable customer facing signature workflows for insurance contracts, policy documents, and consent forms. The DocuSign eSignature implementation exposes embedded signing flows and signing links directly to external customers via the public site, aligning the application with customer engagement and document execution use cases central to insurance distribution and policy issuance. ICAT DocuSign eSignature Digital Signing supports a standard web based signing channel rather than internal desktop signing patterns.
Configuration emphasized template management, signer authentication controls, envelope level audit trails, and metadata capture to support compliance and recordkeeping. The DocuSign eSignature deployment was embedded into the website using common integration patterns, enabling server side envelope creation and client side embedded signing while providing administrative access based on roles to manage templates and recipient routing. Governance work focused on template lifecycle, access rights, and retention of signing records, with operational ownership assigned to web operations and business document owners for ongoing template and process stewardship.
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Web Content Management | Content Management |
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2015 | 2015 |
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ICAT CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Thunderhead | Legacy | Thunderhead ONE Engagement Hub | Customer Engagement | CRM | Direct from vendor | 2015 | 2015 |
In 2015, ICAT implemented Thunderhead ONE Engagement Hub as its Customer Engagement platform in a cloud based deployment procured direct from vendor. The implementation targeted insurance customer service and policyholder communications, aligning engagement orchestration with ICAT's contact center, claims intake, and retention workflows.
Thunderhead ONE Engagement Hub was configured to deliver journey orchestration, real time interaction management, personalization, and analytics to centralize multi channel customer touchpoint coordination. The vendor led rollout included configuration and knowledge transfer, and established cross functional governance for engagement rules and operational ownership across customer facing teams.
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ICAT IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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ICAT CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ICAT
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by ICAT Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ICAT IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ICAT digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ICAT Technographics
ICAT is a Insurance organization based in United States,
with around 300 employees and annual revenues of $50.0 million.
ICAT operates a diverse technology stack with applications such as
Microsoft 365, DocuSign eSignature and Thunderhead ONE Engagement Hub,
covering areas like Collaboration, Digital Signing and Customer Engagement.
ICAT has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, DocuSign and Thunderhead.
ICAT recently adopted applications including
DocuSign eSignature in 2023, Salesforce Sales Cloud in 2021 and GoDaddy in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ICAT’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ICAT’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ICAT technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.