IDFC Bank
Naman Chambers, AÂ C-32, G-Block, Bandra-Kurla Complex, Bandra (East),
Mumbai, 400051,
India
Mumbai, 400051,
India
n/a
Banking and Financial Services
IDFC Bank Technographics
IDFC Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IDFC Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1220 IDFC Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IDFC Bank has purchased the following applications: Microsoft 365 for Collaboration in 2015, Adobe Experience Manager for Digital Asset Management in 2015, Adobe Audience Manager for Data Management Platform in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IDFC Bank is running and its propensity to invest more and deepen its relationship with Microsoft , Momentive (formerly SurveyMonkey) , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IDFC Bank revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IDFC Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IDFC Bank Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, IDFC Bank deployed Microsoft 365 as a cloud Collaboration platform for its India operations. The Microsoft 365 deployment centralized enterprise email, document collaboration, and real time team communication to support corporate communications, retail banking support functions, and back office productivity.
Microsoft 365 was provisioned as a tenant based cloud service with centralized administration, identity management, and policy driven governance for access control, compliance, and content retention. Public site references indicate Microsoft 365 artifacts are used on the IDFC Bank website, suggesting published content and externally surfaced collaboration elements are integrated into the bank's web presence. The implementation positions Microsoft 365 to serve the bank's Collaboration needs across corporate functions by standardizing workflows, document sharing, and team collaboration tools.
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2015 | 2015 |
In 2015, IDFC Bank deployed Adobe Experience Manager as the platform to manage digital content and assets on its public website. Adobe Experience Manager is serving as the bank's Digital Asset Management solution for website content delivery in India, providing a centralized repository for media and web assets.
The Adobe Experience Manager implementation emphasizes core Digital Asset Management capabilities, including a centralized asset library, metadata taxonomy and tagging, version control, content authoring, automated media renditions, and workflow orchestration for publishing. Configuration focused on content authoring environments, media asset management, and templated page composition to support consistent customer facing web pages and campaign assets.
Deployment architecture centers on a content repository and authoring cluster feeding the public website content delivery pipeline, with automated asset renditions and caching to support web performance. The implementation supports cross functional use by marketing, web operations, and digital channels teams, aligning DAM governance with editorial roles and approval workflows.
Operational governance includes role based authoring permissions, staged approval workflows, metadata governance standards, and versioned content publishing to the website. Rollout and operational ownership are oriented to the bank's marketing and web operations groups, using Adobe Experience Manager to standardize asset reuse and web content processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Audience Manager | Data Management Platform | CRM | n/a | 2014 | 2014 |
In 2014 IDFC Bank implemented Adobe Audience Manager as a Data Management Platform on its public website, deploying the application to capture first party web behavioral signals for audience construction and activation. The Adobe Audience Manager implementation centralized cookie and event level data collection into persistent audience profiles, enabling segmentation and trait definition to support digital marketing workflows.
The deployment focused on core Data Management Platform capabilities, including audience segmentation, profile unification and trait building, plus audience export for downstream targeting and personalization. Adobe Audience Manager was configured to create reusable audience segments and device-aware profiles that feed marketing and digital engagement processes.
Operational ownership rested with digital marketing and customer experience functions, using Adobe Audience Manager to standardize segment definitions across web properties and to govern data usage consistent with banking consent and privacy requirements. Integrations were implemented at a systems level to push curated audiences into advertising and personalization channels, while governance emphasized centralized segment taxonomy and consent-driven data classification for ongoing operations.
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at IDFC Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by IDFC Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IDFC Bank IT executives and key decision makers. This section highlights IDFC Bank's latest recorded technology evaluations, including Zycus Procurement for Procurement on 2025-06-04 and FinnOne Neo Loan Management System for Loan Management on 2024-08-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IDFC Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD IDFC Bank Technographics
IDFC Bank is a Banking and Financial Services organization based in India,
with around 1220 employees and annual revenues of $120.0 million.
IDFC Bank operates a diverse technology stack with applications such as
Microsoft 365, Adobe Experience Manager and Adobe Audience Manager,
covering areas like Collaboration, Digital Asset Management and Data Management Platform.
IDFC Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Adobe Systems.
IDFC Bank recently adopted applications including
Salesforce Sales Cloud in 2021, Momentive SurveyMonkey in 2020 and Revive Adserver (ex OpenX/Openads) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IDFC Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IDFC Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IDFC Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.