InterContinental Hotels Group
Broadwater Park,
Denham, UB9 5HR,
United Kingdom
Denham, UB9 5HR,
United Kingdom
44 18 9551 2000
Leisure and Hospitality
InterContinental Hotels Group Technographics
InterContinental Hotels Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by InterContinental Hotels Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11161 InterContinental Hotels Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that InterContinental Hotels Group has purchased the following applications: RadiusOne AR Suite for AR Automation in 2020, Workday HCM for Core HR in 2015, Oracle MICROS Simphony Cloud for Point Of Sale in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems InterContinental Hotels Group is running and its propensity to invest more and deepen its relationship with HighRadius , Infor , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing InterContinental Hotels Group revenues, which have grown to $2.32 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for InterContinental Hotels Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
InterContinental Hotels Group Tech Stack and Enterprise Applications
InterContinental Hotels Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2020 | 2020 |
In 2020, InterContinental Hotels Group implemented RadiusOne AR Suite for AR Automation. The RadiusOne AR Suite is deployed on IHG's public website, surfacing electronic invoice presentment and customer-facing payment flows as part of the company accounts receivable channel.
The deployment focuses on core AR Automation capabilities, including invoice presentment and e-invoicing, online payment capture, collections workflow orchestration, cash application and dispute management, and embedded reporting for receivables visibility. Operational scope centers on corporate finance and accounts receivable functions, with governance and workflow controls organized to manage customer billing, collections escalation and dispute resolution through the website-delivered portal.
|
|
|
|
|
ERP Financial | ERP |
|
2016 | 2017 |
|
|
|
|
|
ERP Financial | ERP |
|
2017 | 2017 |
|
|
|
|
|
Expense Management | ERP |
|
2011 | 2011 |
|
|
|
|
|
Subscription and Recurring Billing | ERP |
|
2012 | 2012 |
|
InterContinental Hotels Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2015 | 2018 |
In 2015, InterContinental Hotels Group implemented Workday HCM to reconfigure its performance management workflows, placing particular emphasis on End of Year review processes within the Core HR domain. The engagement centered on system design and configuration to ensure the Workday HCM implementation met both current needs and anticipated future management requirements for performance processes.
Workstreams led by HRIS and the implementation team focused on configuring the performance management capabilities of Workday HCM, including review cycle setup, review templates, goal management workflows, rating structures, and notification and escalation rules to support End of Year review scenarios. Design activities included mapping business requirements into Workday configuration, defining role based access for reviewers and approvers, and creating configuration options to handle multiple review permutations typical of performance appraisal periods.
Design governance emphasized identification of design risks and formulation of viable solutions, with recommendations managed through established governance and stakeholder channels to secure decision making and traceability. User Acceptance Testing was executed to validate system robustness, exercising a range of End of Year Review scenarios and approval paths to confirm the Workday HCM configuration supported expected HR and manager workflows.
Operational scope remained focused on HRIS and HR business processes for performance management, with governance and workflow changes formalized to align review execution to the new system configuration. The narrative documents the structured approach to configuration, risk mitigation through governance, and scenario driven UAT for Workday HCM within the Core HR implementation at InterContinental Hotels Group.
|
|
|
|
|
Learning and Development | HCM |
|
2016 | 2016 |
|
|
|
|
|
Payroll | HCM |
|
2015 | 2018 |
|
|
|
|
|
Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
|
2020 | 2020 |
|
|
|
|
|
Time and Attendance | HCM |
|
2011 | 2011 |
|
InterContinental Hotels Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle MICROS Simphony Cloud | Point Of Sale | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013 InterContinental Hotels Group implemented Oracle MICROS Simphony Cloud as its cloud-based Point Of Sale solution for 61 hotels in the United Kingdom, announced from London, England on 19 February 2013. The deployment identifies Oracle MICROS Simphony Cloud as the enterprise point-of-service platform selected to standardize outlet-level transactions and central configuration across the hotel estate.
The implementation focused on core Point Of Sale capabilities typical of the category, including enterprise POS terminal provisioning, menu and pricing configuration, transaction processing and payment handling, outlet-level reporting, and back-office configuration for financial reconciliation. Oracle MICROS Simphony Cloud was configured to support multi-outlet hotel food and beverage operations and front-of-house service workflows, with centralized templates to enforce consistency in menu and pricing policies.
Architecturally the solution was deployed as a cloud-hosted enterprise back-end paired with distributed point-of-service terminals in each hotel outlet, enabling centralized management of configuration, reporting, and security controls while retaining outlet-level transaction capture. Oracle MICROS Simphony Cloud was the named application in the rollout, positioned to provide a single enterprise POS platform for 61 UK sites.
Rollout governance emphasized standardized configuration and operational handover across the 61 hotel properties, aligning outlet operations, finance, and revenue capture processes to the new Point Of Sale platform. Implementation planning and site onboarding were scoped at the hotel level, with enterprise administration retained centrally to manage configurations and reporting for the IHG UK estate.
|
|
|
|
|
Travel Management | ERP Services and Operations |
|
2012 | 2012 |
|
InterContinental Hotels Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2016 | 2017 |
|
InterContinental Hotels Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2018 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2010 | 2010 |
|
InterContinental Hotels Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2012 | 2012 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Survey and Questionnaire | Collaboration |
|
2021 | 2021 |
|
InterContinental Hotels Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2017 | 2018 |
|
|
|
|
|
Content Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
|
InterContinental Hotels Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2005 | 2005 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2013 | 2013 |
|
InterContinental Hotels Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Automation | CRM |
|
2010 | 2010 |
|
|
|
|
|
Marketing Automation | CRM |
|
2003 | 2003 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2010 | 2010 |
|
InterContinental Hotels Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
InterContinental Hotels Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Operating System (OS) | PaaS |
|
2012 | 2012 |
|
|
|
|
|
Robotic Process Automation | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
InterContinental Hotels Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2012 | 2012 |
|
|
|
|
|
SD-WAN | IaaS |
|
2016 | 2017 |
|
InterContinental Hotels Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at InterContinental Hotels Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Senior Vice President, Americas Human Resources & Global Functions | VP | HR | |
|
|
|
Vice President, Human Resources-Compensation and Benefits | VP | HR | |
|
|
|
HR Director | Director | HR | |
|
|
|
VP Human Resources | VP | HR | |
|
|
|
Director, Data Delivery and Business Intelligence | Director | IT | |
|
|
|
Vice President, Digital & Voice Strategy, Planning, & Analytics | VP | IT | |
|
|
|
Vice President, Global Business Intelligence & Information Delivery | VP | IT | |
|
|
|
Director Finance & Business Support, Global Corporate Functions | Director | Finance | |
|
|
|
CEO, Europe | CXO | Finance | |
|
|
|
Global Procurement Manager, Centre of Excellence | Manager | Procurement | |
|
|
|
Global Corporate Travel & Expense Manager | Manager | Finance | |
|
|
|
CFO Europe | CXO | Finance | |
|
|
|
Chief Operating Officer, Europe | CXO | Finance | |
|
|
|
Global Account Director - Strategic Accounts | Director | Finance | |
|
|
|
Head of Procurement (Professional Services and Travel) and Business Partner (Corporate) | Director | Procurement | |
|
|
|
PA to SVP & Group Financial Controller | Manager | Finance | |
|
|
|
Chief Procurement Officer | CXO | Procurement | |
|
|
|
General Manager | Manager | Finance | |
|
|
|
Director of Finance and Business Support | Director | Finance | |
|
|
|
Finance and Business Support Manager | Manager | Finance | |
|
|
|
Finance Assistant | Manager | Finance | |
|
|
|
Senior Vice President, People & Culture | VP | HR | |
|
|
|
Senior Vice President and Chief Financial Officer | CXO | Finance | |
|
|
|
VP Technology | VP | IT | |
|
|
|
Area Director of People and Culture | Director | HR | |
|
|
|
Area Director Of Finance | Director | Finance | |
|
|
|
HRIS/Payroll Specialist | Manager | HR | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
Area Director of Human Resources - Singapore | Director | HR | |
|
|
|
Director Human Resources, AMEA | Director | HR | |
|
|
|
VP Human Resources Asia, Middle East, Africa | VP | HR | |
|
Apps Being Evaluated by InterContinental Hotels Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from InterContinental Hotels Group IT executives and key decision makers. This section highlights InterContinental Hotels Group's latest recorded technology evaluations, including Corpay AP Automation for AP Automation on 2026-01-23, Sterling Background Check for BackGround Screening on 2025-09-10, and ServiceTitan for Field Service Management on 2024-10-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the InterContinental Hotels Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-23 | InterContinental Hotels Group | Evaluated | Corpay, a Fleetcore Company | Corpay AP Automation | AP Automation | ERP |
| 2025-09-10 | InterContinental Hotels Group | Evaluated | Sterling Talent Solutions | Sterling Background Check | BackGround Screening | HCM |
| 2024-10-31 | InterContinental Hotels Group | Evaluated | ServiceTitan | ServiceTitan | Field Service Management | ERP Services and Operations |
| 2024-06-29 | InterContinental Hotels Group | Evaluated |
|
|
CRM | CRM |
FAQ - APPS RUN THE WORLD InterContinental Hotels Group Technographics
InterContinental Hotels Group is a Leisure and Hospitality organization based in United Kingdom,
with around 11161 employees and annual revenues of $2.32 billion.
InterContinental Hotels Group operates a diverse technology stack with applications such as
RadiusOne AR Suite, Workday HCM and Oracle MICROS Simphony Cloud,
covering areas like AR Automation, Core HR and Point Of Sale.
InterContinental Hotels Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, Workday and Oracle.
InterContinental Hotels Group recently adopted applications including
Opinion Stage Platform in 2021, Amazon EC2 in 2021 and Amazon Elastic Load Balancing (ELB) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of InterContinental Hotels Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates InterContinental Hotels Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete InterContinental Hotels Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.