Corte Madera, 94925, CA,
United States
Il Fornaio Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Il Fornaio and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Il Fornaio employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Il Fornaio has purchased the following applications: ZippyApp ATS for Applicant Tracking System in 2016, Adobe Connect for Audio Video and Web Conferencing in 2017, Personica for Customer Loyalty in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Il Fornaio is running and its propensity to invest more and deepen its relationship with Talentral , Adobe Systems , Tripleseat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Il Fornaio revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Il Fornaio intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talentral | Legacy | ZippyApp ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Il Fornaio deployed ZippyApp ATS as its Applicant Tracking System and integrated the solution directly into ilfornaio.com for candidate intake. The ZippyApp ATS implementation centralized online applications from the company website and established a single candidate pipeline to support restaurant and corporate hiring activity. The deployment focused on talent acquisition and HR workflows across store locations and corporate functions to consolidate recruiting intake.
The implementation configured core applicant tracking workflows including job posting management, candidate profile ingestion and resume parsing, interview scheduling, and offer workflow orchestration. ZippyApp ATS was set up to manage requisitions, candidate status transitions, and reporting for hiring managers and HR users. The environment follows common SaaS career site integration patterns with application forms hosted on the public website and candidate data managed inside the ATS.
Operational governance centralized hiring approvals and granted hiring manager access to shared candidate pipelines, standardizing selection and interview coordination across locations. The integration with Il Fornaio’s website streamlined application capture and provided a single entry point for candidate pools, enabling HR to manage applicants from one system. Training and rollout emphasis targeted recruiting staff and store managers to operationalize requisition creation and interview workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Il Fornaio implemented Adobe Connect as an Audio Video and Web Conferencing solution embedded on its public website to deliver live virtual sessions and hosted meeting capabilities. Adobe Connect was used to provide web-based meeting rooms and webinar experiences accessible from the company site, aligning conferencing capability directly with customer-facing and internal remote communication workflows.
The deployment emphasized standard Audio Video and Web Conferencing functional modules, including virtual meeting rooms, webinar hosting, screen sharing, session recording, registration and participant management, and host/moderator controls. Configuration focused on web-embedded session initiation and participant access, with Adobe Connect managing real-time audio and video streams and recorded content for on-demand playback.
Operational governance centered on centralized configuration and scheduling controls to manage hosted sessions and moderator roles, with content and session administration coordinated through corporate communications and training stakeholders. The implementation positioned Adobe Connect as the primary Audio Video and Web Conferencing application for delivering live virtual events from Il Fornaio’s website, supporting both external guest-facing sessions and internal remote collaboration.
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Event Management | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fishbowl (formerly Personica) | Legacy | Personica | Customer Loyalty | CRM | n/a | 2020 | 2020 |
In 2020, Il Fornaio implemented Personica as its Customer Loyalty solution on its consumer-facing website. Il Fornaio is a United States leisure and hospitality company with approximately 850 employees and $170,000,000 in revenue, and Personica is embedded in the web storefront to manage guest loyalty interactions. The implementation concentrates on digital enrollment and account management delivered through the website.
Personica is configured to support core Customer Loyalty capabilities, including member enrollment, points accumulation, tier management, rewards issuance, campaign segmentation, and digital reward delivery, reflecting standard loyalty functional modules. The deployment aligns with customer facing workflows such as online account creation, reward redemption, and targeted promotions, and it primarily impacts marketing, e-commerce, and customer experience functions. Governance centers on program and campaign lifecycle control, with operational ownership by marketing and e-commerce for campaign execution and loyalty rule configuration.
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Customer Loyalty | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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