Immigratie- en Naturalisatiedienst (IND)
Rijnstraat 8, The Hague,
South Holland, 2515 XP,
Netherlands
South Holland, 2515 XP,
Netherlands
31 88 043 0430
Government
Immigratie- en Naturalisatiedienst (IND) Technographics
Immigratie- en Naturalisatiedienst (IND) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Immigratie- en Naturalisatiedienst (IND) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Immigratie- en Naturalisatiedienst (IND) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Immigratie- en Naturalisatiedienst (IND) has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Microsoft SharePoint for Enterprise Content Management in 2020, Oracle Siebel Case Management for Citizen Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Immigratie- en Naturalisatiedienst (IND) is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Immigratie- en Naturalisatiedienst (IND) revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Immigratie- en Naturalisatiedienst (IND) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Immigratie- en Naturalisatiedienst (IND) Tech Stack and Enterprise Applications
Immigratie- en Naturalisatiedienst (IND) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Immigratie- en Naturalisatiedienst implemented Cisco Webex Meetings, deploying an Audio Video and Web Conferencing capability on its public website. Cisco Webex Meetings is provisioned as a cloud SaaS conferencing layer embedded into IND's web presence to enable browser based joining, scheduled sessions, real time video, screen sharing, and session recording. The implementation surface emphasizes meeting administration and participant management modules consistent with Audio Video and Web Conferencing functional workflows. The full application name Cisco Webex Meetings is presented on the IND website as the primary interface for external and internal virtual sessions.
The deployment provides operational coverage across IND departments and supports business functions including stakeholder briefings, remote interviews, and internal collaboration for approximately 4000 employees in the Netherlands. Configuration and rollout are focused on web embedding and user facing meeting workflows, with centralized conferencing administration for scheduling, access controls, and recording governance. Governance is implemented through Cisco Webex administrative controls to manage user provisioning and meeting policies, while web based click to join flows route external participants into managed sessions. Implementation details emphasize standard Audio Video and Web Conferencing controls rather than bespoke on premise architecture.
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Immigratie- en Naturalisatiedienst (IND) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, Immigratie- en Naturalisatiedienst (IND) deployed Microsoft SharePoint as its Enterprise Content Management solution to manage public-facing website content and institutional documentation. The Microsoft SharePoint implementation serves as the primary content platform for the IND website, consolidating web publishing and structured document storage under one vendor application.
Configuration focused on standard Enterprise Content Management capabilities, including web content management and publishing workflows, centralized document libraries with versioning, indexed search, and role-based access controls for editorial and administrative users. Microsoft SharePoint was configured to support records management and retention policies consistent with government information handling, using site-level permissions and content types to enforce classification and lifecycle controls.
Operational coverage centers on the public website and associated content processes, with editorial teams and administrative functions using SharePoint for content authoring, approval, and scheduled publishing. The implementation exploits SharePoint native capabilities for content orchestration, search-driven navigation, and templated pages to maintain consistent public communications and document availability across organizational units.
Governance emphasized formal content workflows and editorial ownership, instituting approval chains, metadata standards, and periodic review cycles to meet regulatory requirements. Rollout and operationalization prioritized governance, permission hygiene, and publishing discipline rather than custom integrations, aligning Microsoft SharePoint configuration with IND content management policies and web publishing practices.
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Immigratie- en Naturalisatiedienst (IND) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel Case Management | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015, Immigratie- en Naturalisatiedienst (IND) implemented Oracle Siebel Case Management to support citizen interaction and case handling workflows. The deployment emphasized Citizen Engagement capabilities using Siebel Public Sector 15.5 and 8.0 as the application stack and runtime environment.
Configuration and functional buildout included development and modification of business objects, applets, views, screens, virtual business components, integration objects, and workflows using Siebel Tools. Server Scripts (eScript) and Browser Scripts were used for business logic and UI behavior, and Data Validation Manager rule sets were implemented for input validation. Siebel Assignment Manager rules and the Siebel Task UI TBUI were configured to drive work routing and task-driven case interfaces.
Integrations were implemented via Siebel Web Services and Enterprise Integration Manager with Siebel Java Business Services, and document processing used Apache PDFBOX alongside JavaScript, jQuery, and Open UI customization. The implementation referenced interoperability with INDiGO, GKI, BeInformed, and WCC Elise, and adhered to biometrics standards such as NIST where relevant for identity workflows. Business functions impacted included intake, case processing, citizen-facing service channels, document generation, and decision support integration.
Delivery and governance followed Agile Scrum practices with JIRA and Confluence for backlog and sprint management, enabling iterative configuration, server and browser scripting reviews, and workflow rule tuning. Assignment Manager and workflow orchestration were used to restructure task routing and governance around case lifecycles, while EIM and Web Services provided the backbone for batch and real-time system-to-system integration.
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Immigratie- en Naturalisatiedienst (IND) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Immigratie- en Naturalisatiedienst (IND)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Office CIO / Deputy CIO | Director | IT | |
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Siebel Administrator | Manager | IT | |
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Senior Business & IT Analyst | Manager | IT | |
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Apps Being Evaluated by Immigratie- en Naturalisatiedienst (IND) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Immigratie- en Naturalisatiedienst (IND) IT executives and key decision makers. This section highlights Immigratie- en Naturalisatiedienst (IND)'s latest recorded technology evaluations, including Oracle Siebel for CRM on 2026-04-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Immigratie- en Naturalisatiedienst (IND) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-13 | Immigratie- en Naturalisatiedienst (IND) | Evaluated | Oracle | Oracle Siebel | CRM | CRM |
FAQ - APPS RUN THE WORLD Immigratie- en Naturalisatiedienst (IND) Technographics
Immigratie- en Naturalisatiedienst (IND) is a Government organization based in Netherlands,
with around 4000 employees and annual revenues of $1.00 billion.
Immigratie- en Naturalisatiedienst (IND) operates a diverse technology stack with applications such as
Cisco Webex Meetings, Microsoft SharePoint and Oracle Siebel Case Management,
covering areas like Audio Video and Web Conferencing, Enterprise Content Management and Citizen Engagement .
Immigratie- en Naturalisatiedienst (IND) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Microsoft and Oracle.
Immigratie- en Naturalisatiedienst (IND) recently adopted applications including
Cisco Webex Meetings in 2020, Microsoft SharePoint in 2020 and Microsoft Azure Cloud Services in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Immigratie- en Naturalisatiedienst (IND)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Immigratie- en Naturalisatiedienst (IND)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Immigratie- en Naturalisatiedienst (IND) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.