Impact Networking
13875 West Boulton Boulevard,
Lake Forest, 60045, IL,
United States
Lake Forest, 60045, IL,
United States
1 847-785-2250
Professional Services
Impact Networking Technographics
Impact Networking Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Impact Networking and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Impact Networking employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Impact Networking has purchased the following applications: ECi e-automate for Field Service Management in 2016, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019, Demandbase ABX Cloud for Account Based Marketing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Impact Networking is running and its propensity to invest more and deepen its relationship with ECi Software Solutions , LivePerson , Demandbase or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Impact Networking revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Impact Networking intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Impact Networking Tech Stack and Enterprise Applications
Impact Networking ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECi e-automate | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Impact Networking implemented ECi e-automate. The ECi e-automate deployment served Field Service Management needs and was applied to core finance and accounting functions at Impact Networking, a 750-employee professional services firm.
Implementation focused on accounts payable and invoicing capabilities within ECi e-automate, with staff generating invoices directly in ECi e-automate for payment and bookkeeping purposes. Invoices and supporting documents were processed into DocuWare as part of the invoice capture workflow, and the AP team compiled a check queue in ECi e-automate to cut and send checks to vendors, reflecting integrated document management and payment processing workflows.
Operational scope centered on the finance department, where accounts payable specialists handled daily AP tasks, interdepartmental correspondence, and mail operations that fed into the ECi e-automate workflows. Governance emphasized centralized invoice generation and document retention through DocuWare integration, aligning bookkeeping and vendor payment processes under the ECi e-automate Field Service Management implementation.
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Impact Networking AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Impact Networking deployed LivePerson Conversational Cloud as its Chatbots and Conversational AI solution on the corporate website. The implementation uses LivePerson Conversational Cloud to deliver web messaging and automated conversational workflows that interact with site visitors and route complex queries to human agents.
The deployment focuses on core conversational modules typical for Chatbots and Conversational AI, including automated messaging and conversational routing, natural language understanding for intent detection, agent handoff workflows, and reporting dashboards for conversation analytics. Configuration centered on conversation flows, intent models, and operator console settings to manage live agent intervention and session escalation.
Integration scope is limited and explicit, the platform is embedded on Impact Networking website to handle customer facing inquiries, lead qualification, and service conversations. Operational coverage centers on customer engagement and front line support functions, with the LivePerson Conversational Cloud acting as the primary digital messaging channel on the site.
Governance activity reflected standard conversational platform practices, including conversation content governance, ongoing bot training and model tuning, and defined escalation workflows for agents to take over sessions. Rollout and operationalization emphasized iterative tuning of intents and conversation flows to align the LivePerson Conversational Cloud with Impact Networking business functions without reference to specific prior systems.
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Impact Networking CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Demandbase | Legacy | Demandbase ABX Cloud | Account Based Marketing | CRM | n/a | 2020 | 2020 |
In 2020, Impact Networking implemented Demandbase ABX Cloud for Account Based Marketing on its corporate website. The deployment is embedded in the site source, with Demandbase ABX Cloud instrumenting account identification and visitor to account mapping to enable on-site personalization and named account engagement. Functional coverage aligns with Account Based Marketing workflows, including account identification, web personalization, audience orchestration, and account engagement analytics.
Operational ownership is centered in marketing and demand generation, with marketing operations responsible for configuring audience definitions, tag management, and campaign orchestration inside Demandbase ABX Cloud. Governance and rollout emphasize web tagging, audience stewardship, and alignment with sales targeting processes to use the website as the primary activation layer. The implementation narrative focuses on site-level activation of Demandbase ABX Cloud for account based engagement rather than backend system replacements.
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Impact Networking ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Impact Networking IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Impact Networking
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Impact Networking Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Impact Networking IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Impact Networking digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Impact Networking Technographics
Impact Networking is a Professional Services organization based in United States,
with around 750 employees and annual revenues of $200.0 million.
Impact Networking operates a diverse technology stack with applications such as
ECi e-automate, LivePerson Conversational Cloud and Demandbase ABX Cloud,
covering areas like Field Service Management, Chatbots and Conversational AI and Account Based Marketing.
Impact Networking has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ECi Software Solutions, LivePerson and Demandbase.
Impact Networking recently adopted applications including
6sense Account Engagement Platform in 2023, Zoominfo Platform in 2021 and Hubspot CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Impact Networking’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Impact Networking’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Impact Networking technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.