List of ECi e-automate Customers
Fort Worth, 76177, TX,
United States
Since 2010, our global team of researchers has been studying ECi e-automate customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ECi e-automate for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ECi e-automate for Field Service Management include: Impact Networking, a United States based Professional Services organisation with 750 employees and revenues of $200.0 million, Southwest Office Systems, a United States based Professional Services organisation with 70 employees and revenues of $7.0 million, Preferred Office Technologies, a United States based Professional Services organisation with 50 employees and revenues of $5.0 million, UBSOffice, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million, BCOS Office Technologies, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using ECi e-automate, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ECi e-automate customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BCOS Office Technologies | Professional Services | 20 | $2M | United States | ECi Software Solutions | ECi e-automate | Field Service Management | 2002 | n/a | In 2002, BCOS Office Technologies implemented ECi e-automate to address disorganized, reactive operations at its Angleton, Texas Xerox and Konica Minolta dealership. ECi e-automate is a Field Service Management application that centralized service, billing, and contract workflows for the 20-person professional services dealer. The deployment focused on core Field Service Management capabilities, including dispatch automation, automated meter reading requests, accounts receivable and billing automation, and service contract management. ECi e-automate’s contract routines were configured to validate meter readings and generate invoices automatically, moving invoicing from a monthly batch cycle to daily invoice creation and email distribution. Operational integration extended to the dealership’s sales pipeline, ECi e-automate integrates with the existing sales management software to synchronize prospect and sales data with service and billing records. The system orchestrated field resources by matching available personnel to service requests while the accounting engine ran in the background to send statements, invoices, and meter requests, affecting dispatch, general accounting, and customer care functions. Governance and workflow restructuring removed manual meter reading calls and reduced labor on billing, receivables, and dispatch. After go-live BCOS reduced headcount dedicated to billing and dispatch from four full-time workers to two, cut manual labor requirements by 50 percent, enabled invoice lookup and email delivery within minutes, and cited a 400 percent increase in business since the system was implemented. | |
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Impact Networking | Professional Services | 750 | $200M | United States | ECi Software Solutions | ECi e-automate | Field Service Management | 2016 | n/a | In 2016, Impact Networking implemented ECi e-automate. The ECi e-automate deployment served Field Service Management needs and was applied to core finance and accounting functions at Impact Networking, a 750-employee professional services firm. Implementation focused on accounts payable and invoicing capabilities within ECi e-automate, with staff generating invoices directly in ECi e-automate for payment and bookkeeping purposes. Invoices and supporting documents were processed into DocuWare as part of the invoice capture workflow, and the AP team compiled a check queue in ECi e-automate to cut and send checks to vendors, reflecting integrated document management and payment processing workflows. Operational scope centered on the finance department, where accounts payable specialists handled daily AP tasks, interdepartmental correspondence, and mail operations that fed into the ECi e-automate workflows. Governance emphasized centralized invoice generation and document retention through DocuWare integration, aligning bookkeeping and vendor payment processes under the ECi e-automate Field Service Management implementation. | |
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Preferred Office Technologies | Professional Services | 50 | $5M | United States | ECi Software Solutions | ECi e-automate | Field Service Management | 2013 | n/a | In 2013, Preferred Office Technologies implemented ECi e-automate, a Field Service Management application, to centralize service department operations, maintenance agreements, and meter collections across its Fort Smith and Fayetteville offices. The deployment targeted core service and parts workflows, instrumenting mobile field dispatch, inventory tracking, and billing inputs to support technicians and back-office staff. ECi e-automate was configured with RemoteTech dispatch capabilities to provide real-time technician location tracking and scheduling, and with inventory management screens that expose parts availability at headquarters, the Fayetteville branch, and within technician vehicles. Configuration included on-site parts lookup and order creation by technicians, automated arrival alerts for ordered parts, and consolidated machine and parts inventory visibility to reduce reconciliation effort. About a year after the e-automate implementation Preferred added FMAudit managed services software from ECi to automate meter collection and supplies monitoring. FMAudit integration provided automated meter read collection workflows, supplies usage monitoring, and automatic replenishment ordering, reducing manual outreach for billing inputs while supporting a growing installed base. The company reported an increase in installed machines from 1,400 to 2,500 over four years while retaining streamlined meter collection processes. Operational governance shifted technician and service desk workflows toward mobile-enabled processes and centralized inventory control, enabling technicians to complete more calls per day by checking and ordering parts on site. Meter collection responsibilities consolidated from two staff members to a single person due to FMAudit automation, and annual inventory processes were shortened by replacing disconnected counts with centralized, real-time inventory visibility. These changes impacted service delivery, parts management, and billing operations without referencing any named implementation partner. | |
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Professional Services | 70 | $7M | United States | ECi Software Solutions | ECi e-automate | Field Service Management | 2015 | n/a |
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Professional Services | 20 | $2M | United States | ECi Software Solutions | ECi e-automate | Field Service Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating ECi e-automate
- Copier Careers, a United States based Professional Services organization with 45 Employees
- Diversified Insurance Industries, a United States based Insurance company with 100 Employees
- Cabco Communications Group Canada, a Canada based Communications organization with 80 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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