List of ECi e-automate Customers
ECi Software Solutions
4400 Alliance Gateway Freeway, Suite 154,
Fort Worth, 76177, TX,
United States
Fort Worth, 76177, TX,
United States
1 866-374-3221
Professional Services
2100
$600M
Since 2010, our global team of researchers has been studying ECi e-automate customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ECi e-automate for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ECi e-automate for Field Service Management include: Impact Networking, a United States based Professional Services organisation with 750 employees and revenues of $200.0 million, Southwest Office Systems, a United States based Professional Services organisation with 70 employees and revenues of $7.0 million, Preferred Office Technologies, a United States based Professional Services organisation with 50 employees and revenues of $5.0 million, UBSOffice, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million, BCOS Office Technologies, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using ECi e-automate, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ECi e-automate customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BCOS Office Technologies | Professional Services | 20 | $2M | United States | ECi Software Solutions | ECi e-automate | Field Service Management | 2002 | n/a |
In 2002, BCOS Office Technologies implemented ECi e-automate to address disorganized, reactive operations at its Angleton, Texas Xerox and Konica Minolta dealership. ECi e-automate is a Field Service Management application that centralized service, billing, and contract workflows for the 20-person professional services dealer.
The deployment focused on core Field Service Management capabilities, including dispatch automation, automated meter reading requests, accounts receivable and billing automation, and service contract management. ECi e-automate’s contract routines were configured to validate meter readings and generate invoices automatically, moving invoicing from a monthly batch cycle to daily invoice creation and email distribution.
Operational integration extended to the dealership’s sales pipeline, ECi e-automate integrates with the existing sales management software to synchronize prospect and sales data with service and billing records. The system orchestrated field resources by matching available personnel to service requests while the accounting engine ran in the background to send statements, invoices, and meter requests, affecting dispatch, general accounting, and customer care functions.
Governance and workflow restructuring removed manual meter reading calls and reduced labor on billing, receivables, and dispatch. After go-live BCOS reduced headcount dedicated to billing and dispatch from four full-time workers to two, cut manual labor requirements by 50 percent, enabled invoice lookup and email delivery within minutes, and cited a 400 percent increase in business since the system was implemented.
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Impact Networking | Professional Services | 750 | $200M | United States | ECi Software Solutions | ECi e-automate | Field Service Management | 2016 | n/a |
In 2016, Impact Networking implemented ECi e-automate. The ECi e-automate deployment served Field Service Management needs and was applied to core finance and accounting functions at Impact Networking, a 750-employee professional services firm.
Implementation focused on accounts payable and invoicing capabilities within ECi e-automate, with staff generating invoices directly in ECi e-automate for payment and bookkeeping purposes. Invoices and supporting documents were processed into DocuWare as part of the invoice capture workflow, and the AP team compiled a check queue in ECi e-automate to cut and send checks to vendors, reflecting integrated document management and payment processing workflows.
Operational scope centered on the finance department, where accounts payable specialists handled daily AP tasks, interdepartmental correspondence, and mail operations that fed into the ECi e-automate workflows. Governance emphasized centralized invoice generation and document retention through DocuWare integration, aligning bookkeeping and vendor payment processes under the ECi e-automate Field Service Management implementation.
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Preferred Office Technologies | Professional Services | 50 | $5M | United States | ECi Software Solutions | ECi e-automate | Field Service Management | 2013 | n/a |
In 2013, Preferred Office Technologies implemented ECi e-automate, a Field Service Management application, to centralize service department operations, maintenance agreements, and meter collections across its Fort Smith and Fayetteville offices. The deployment targeted core service and parts workflows, instrumenting mobile field dispatch, inventory tracking, and billing inputs to support technicians and back-office staff.
ECi e-automate was configured with RemoteTech dispatch capabilities to provide real-time technician location tracking and scheduling, and with inventory management screens that expose parts availability at headquarters, the Fayetteville branch, and within technician vehicles. Configuration included on-site parts lookup and order creation by technicians, automated arrival alerts for ordered parts, and consolidated machine and parts inventory visibility to reduce reconciliation effort.
About a year after the e-automate implementation Preferred added FMAudit managed services software from ECi to automate meter collection and supplies monitoring. FMAudit integration provided automated meter read collection workflows, supplies usage monitoring, and automatic replenishment ordering, reducing manual outreach for billing inputs while supporting a growing installed base. The company reported an increase in installed machines from 1,400 to 2,500 over four years while retaining streamlined meter collection processes.
Operational governance shifted technician and service desk workflows toward mobile-enabled processes and centralized inventory control, enabling technicians to complete more calls per day by checking and ordering parts on site. Meter collection responsibilities consolidated from two staff members to a single person due to FMAudit automation, and annual inventory processes were shortened by replacing disconnected counts with centralized, real-time inventory visibility. These changes impacted service delivery, parts management, and billing operations without referencing any named implementation partner.
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Southwest Office Systems | Professional Services | 70 | $7M | United States | ECi Software Solutions | ECi e-automate | Field Service Management | 2015 | n/a |
In 2015, Southwest Office Systems implemented ECi e-automate as its Field Service Management platform. The deployment targeted a 70 person professional services firm operating in the Dallas Fort Worth area, positioning ECi e-automate to serve administrative, sales and field delivery workflows.
The implementation focused on core Field Service Management capabilities, with configuration for customer invoicing and billing workflows and accounts receivable support, and scheduling and delivery coordination for field technicians. ECi e-automate was used to manage order and service scheduling tasks and to centralize invoice and billing records, reflecting common functional modules of Field Service Management systems alongside customer and job record management.
Operational coverage included the administrative office, sales managers and field delivery teams in the Dallas Fort Worth Metroplex, with administrative staff explicitly using ECi e-automate for accounts receivable assistance and for scheduling deliveries to customers. System usage is embedded in daily office operations, including updating invoice and billing information and coordinating schedules between sales and field teams.
Governance and process ownership for ECi e-automate centered on administrative and operations staff, who handled data entry, billing updates and scheduling support while interfacing with sales managers for field itineraries. ECi e-automate is referenced in staff responsibilities for invoicing and delivery scheduling, indicating operational embedding rather than a standalone pilot.
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UBSOffice | Professional Services | 20 | $2M | United States | ECi Software Solutions | ECi e-automate | Field Service Management | 2015 | n/a |
In 2015 UBSOffice implemented ECi e-automate as its Field Service Management platform to provide a unified ERP for its 20-person professional services firm. The deployment was configured and maintained by an in-house IT/Systems Administrator who administered server, network and desktop environments while configuring ECi e-automate to support core service workflows across sales, service and administrative functions. ECi e-automate was used to centralize service ticketing, billing and inventory-related workflows and to serve as the company ERP, with the IT team responsible for day to day configuration, troubleshooting and user support.
The implementation included explicit integrations and adjacent system work coordinated by the IT/Systems Administrator, including the rollout of CEO Juice for data analytics, migration of Canon MFP devices to imageWare remote metering services, and the company transition from Microsoft Exchange 2010 to Microsoft Office 365. Governance and operational rollout emphasized internal training and network administration, with the administrator developing networking and software training courses and providing support to sales and service teams for customer facing software and network issues. ECi e-automate remained the focal Field Service Management application for UBSOffice, supporting service operations, sales order processing and administrative ERP tasks.
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Buyer Intent: Companies Evaluating ECi e-automate
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ECi e-automate. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ECi e-automate for Field Service Management include:
- Copier Careers, a United States based Professional Services organization with 45 Employees
- Diversified Insurance Industries, a United States based Insurance company with 100 Employees
- Cabco Communications Group Canada, a Canada based Communications organization with 80 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ECi e-automate Coverage
ECi e-automate is a Field Service Management solution from ECi Software Solutions.
Companies worldwide use ECi e-automate, from small firms to large enterprises across 21+ industries.
Organizations such as Impact Networking, Southwest Office Systems, Preferred Office Technologies, UBSOffice and BCOS Office Technologies are recorded users of
ECi e-automate for Field Service Management.
Companies using ECi e-automate are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using ECi e-automate are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ECi e-automate across Americas, EMEA, and APAC.
Companies using ECi e-automate range from small businesses with 0-100 employees - 80%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of ECi e-automate include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ECi e-automate customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.