Indian Health Service
Indian Health Service Technographics
Indian Health Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Indian Health Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 Indian Health Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Indian Health Service has purchased the following applications: SAP Concur Expense for Expense Management in 2012, MicroStrategy ONE Analytics for Analytics and BI in 2010, Cisco VG310 for PBX, VoiP and Phone Systems in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Indian Health Service is running and its propensity to invest more and deepen its relationship with SAP , MicroStrategy , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Indian Health Service revenues, which have grown to $6.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Indian Health Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Indian Health Service Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, Indian Health Service implemented SAP Concur Expense. SAP Concur Expense serves as the Expense Management solution to complete travel documents and vouchers through the Concur Government Edition CGE workflow, and it enforces IHS or NIH, OD and OHR travel regulations and policy. The platform supports coordination of airline travel arrangements and lodging accommodations for staff for U.S. and foreign travel.
The deployment emphasizes expense reporting, voucher processing, travel booking workflows, and approval routing configured to mirror federal travel policy. SAP Concur Expense configuration includes automated policy checks, per diem and lodging allowance controls, and voucher reconciliation workflows typical of Expense Management implementations. Expense reporting and travel booking capabilities are used by travel coordinators and departmental approvers to consolidate traveler claims and booking records.
Operational coverage extends across Indian Health Service travel operations and centrally administered travel coordination for employees undertaking both domestic and international assignments. The implementation is configured to exchange traveler data and accounting references with internal finance and personnel systems to enable voucher posting and chargeback processes. The Concur Government Edition CGE workflow centralizes travel document retention and audit trails for compliance purposes.
Governance and workflow design codified approval chains, required documentation, and compliance checkpoints to meet IHS or NIH, OD and OHR audit requirements. Travel coordinators operate within defined standard operating procedures to process airline and lodging arrangements, and to submit vouchers through SAP Concur Expense for reimbursement and audit.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2010 | 2018 |
In 2010 Indian Health Service implemented MicroStrategy ONE Analytics to support an Electronic Health Record certification analytics initiative and facility level reporting, positioning the deployment within Analytics and BI for clinical and administrative use. The engagement was concentrated on analytics required by the IHS EHR Certification project, with deliverables aligned to discharge and facility data analysis across IHS operations.
Work included creation of a data warehouse knowledge base for the Indian Health Service Electronic Health Record certification effort, design of the EHR data model, and construction of the warehouse schema. The team architected the MicroStrategy ONE Analytics EHR application using MicroStrategy Architect, then designed, developed, and tested MicroStrategy grid and graph desktop reports along with web reports and dashboards.
Operationally the implementation ingested Electronic Health Record data into the warehouse and fed MicroStrategy dashboards used for discharge and facility reporting, supporting clinical analytics and certification validation workflows. Configuration work emphasized BI artifacts common to Analytics and BI deployments, including metric definition, attribute modeling, hierarchical filters, and dashboard visualizations for clinical and facility stakeholders.
The engagement timeframe ran February 2010 through October 2010 under senior MicroStrategy development and contractor delivery, with phased milestones for schema completion, application architecture, and report development and testing. Governance centered on the warehouse knowledge base and report validation processes to support the EHR Certification project and transfer of analytics assets to IHS operational teams using MicroStrategy ONE Analytics.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco VG310 | PBX, VoiP and Phone Systems | Collaboration | n/a | 2023 | 2024 |
In 2023, Indian Health Service procured Cisco VG310 units for the Whiteriver Service Unit to provide analog voice gateway capacity for hospital and clinic phone and fax lines. The procurement is documented in solicitation materials from November 2023 and maps to telephony infrastructure categorized as PBX, VoiP and Phone Systems.
The Cisco VG310 is specified as an analog to IP gateway, with module usage described for terminating analog trunks and station lines and converting those circuits into SIP sessions. Configuration scope inferred from the VG series includes populating FXO and FXS interface modules, enabling fax passthrough, applying SIP signaling translation, and aligning call routing to site dial plans and voice routing policies.
Procurement notes indicate integration with core call control is expected, inferred as Cisco Unified Communications Manager integration based on VG series use cases and the solicitation listing. Operational coverage is the Whiteriver Service Unit within the United States, supporting hospital and clinic telephony endpoints and fax channels used by clinical and administrative departments.
Rollout and governance are anchored in the November 2023 solicitation which specifies equipment quantities and module usage for the site, framing the implementation as embedding Cisco VG310 hardware into the service unit voice estate. The procurement record does not list implementation partners or post procurement outcomes.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2012 | 2012 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Indian Health Service
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Indian Health Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Indian Health Service IT executives and key decision makers. This section highlights Indian Health Service's latest recorded technology evaluations, including MuniBilling Cloud Utility Billing Software for Utilities Customer Care and Billing on 2025-03-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Indian Health Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Indian Health Service Technographics
Indian Health Service is a Healthcare organization based in United States,
with around 15000 employees and annual revenues of $6.00 billion.
Indian Health Service operates a diverse technology stack with applications such as
SAP Concur Expense, MicroStrategy ONE Analytics and Cisco VG310,
covering areas like Expense Management, Analytics and BI and PBX, VoiP and Phone Systems.
Indian Health Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, MicroStrategy and Cisco Systems.
Indian Health Service recently adopted applications including
Cisco VG310 in 2023, Okta Identity Cloud in 2021 and Fortra Agari Phishing Defense in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Indian Health Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Indian Health Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Indian Health Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.