Infobip
35-38 New Bridge St, 5th Floor,,
London, EC4V 6BW,
United Kingdom
London, EC4V 6BW,
United Kingdom
44 20 7837-4180
Communications
Infobip Technographics
Infobip Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Infobip and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 Infobip employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Infobip has purchased the following applications: Culture Amp for Employee Experience in 2017, Slack Connect for Collaboration in 2022, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Infobip is running and its propensity to invest more and deepen its relationship with Culture Amp , Salesforce , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Infobip revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Infobip intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Infobip Tech Stack and Enterprise Applications
Infobip HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Culture Amp | Legacy | Culture Amp | Employee Experience | HCM | n/a | 2017 | 2017 |
In 2017, Infobip implemented Culture Amp for Employee Experience. The Culture Amp instance is hosted at infobipcom.eu.cultureamp.com and is surfaced on Infobip's website. The deployment serves an organization of approximately 3600 employees and is positioned to support People and HR functions across the company.
The implementation leverages core Employee Experience capabilities, configured for engagement surveys, continuous feedback, performance review workflows, and people analytics. Culture Amp is used to collect employee sentiment data, manage review cycles, and centralize feedback and development planning. Configuration patterns include survey templates, role based access controls, and analytics dashboards for HR and people managers.
The deployment is delivered as a Culture Amp SaaS tenancy accessible via the public subdomain, indicating a cloud hosted, browser based architecture. Operational ownership is centered within Infobip's People and HR teams, and the application is surfaced on the corporate website to facilitate employee access and participation. No external system integrations are specified in the available source.
Governance emphasis is on survey cadence, reviewer calibration, administrative role management, and data privacy controls to align feedback workflows with HR processes. Administration and configuration are managed through Culture Amp administrative roles within the People team, supporting ongoing survey programs and performance review cycles. The Culture Amp application is the focal Employee Experience platform cited for Infobip.
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Infobip Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022 Infobip implemented Slack Connect as its Collaboration application. The deployment formalized Slack usage observed on its website into a controlled external collaboration layer to support partner and customer messaging. Infobip Slack Connect Collaboration was positioned to support Communications business functions by centralizing cross-organizational messaging and providing a unified external channel for customer and partner engagement.
Configuration emphasized shared channels, guest access controls, channel provisioning, and administrative governance to manage external workspace relationships and message visibility. Operational coverage targeted communications, support, and product teams, leveraging Collaboration capabilities such as user and channel lifecycle management, message retention settings, and security controls. Governance workstreams established channel naming policies, partner onboarding workflows, and administrative oversight to control external connections and data access. Identity and access management was configured to align with corporate controls and enforce external access approvals.
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Collaboration | Collaboration |
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2019 | 2019 |
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Infobip Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Infobip implemented DocuSign eSignature as a Digital Signing solution on its website. The deployment embeds DocuSign eSignature into web-facing workflows to capture electronic signatures and to present a compliant signing ceremony for customer and partner agreements, using the application to manage signature capture, audit trails, and secure document handling.
The implementation leverages DocuSign eSignature standard capabilities such as embedded signing, API-driven envelope orchestration, authentication options, notifications, and document lifecycle controls, integrating the signing layer with Infobip's website frontend and associated backend services. Operational scope is focused on website-based signature workflows, providing Digital Signing functionality for online contract execution while retaining DocuSign eSignature as the authoritative system for signature records and audit logs.
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Web Content Management | Content Management |
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2011 | 2011 |
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Infobip CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Infobip ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Infobip PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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File Transfer Protocol | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Infobip IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Infobip CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Infobip
| First Name | Last Name | Title | Function | Department | Phone | |
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Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Junior Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Infobip Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Infobip IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Infobip digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Infobip Technographics
Infobip is a Communications organization based in United Kingdom,
with around 3600 employees and annual revenues of $700.0 million.
Infobip operates a diverse technology stack with applications such as
Culture Amp, Slack Connect and DocuSign eSignature,
covering areas like Employee Experience, Collaboration and Digital Signing.
Infobip has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Culture Amp, Salesforce and DocuSign.
Infobip recently adopted applications including
Resilio in 2023, Lumen Cloud (ex CenturyLink) in 2023 and Lumen CDN in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Infobip’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Infobip’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Infobip technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.