ING United Kingdom
8-10 Moorgate,
London, EC2R 6DA,
United Kingdom
London, EC2R 6DA,
United Kingdom
44 20 7767-1000
Banking and Financial Services
ING United Kingdom Technographics
ING United Kingdom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ING United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 ING United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ING United Kingdom has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2013, Temenos T24 for Core Banking in 2017, Chatra for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ING United Kingdom is running and its propensity to invest more and deepen its relationship with SAP , SS&C Technologies , Temenos or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ING United Kingdom revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ING United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ING United Kingdom Tech Stack and Enterprise Applications
ING United Kingdom ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013, ING United Kingdom implemented SAP ERP ECC 6.0 as its ERP Financial platform to centralize finance and treasury processing for the UK business unit. The deployment served the enterprise finance organization of an 8,000 employee banking operation and was positioned to align with ING Group financial controls and treasury standardization efforts.
SAP ERP ECC 6.0 was configured to deliver core ERP Financial functionality, including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, and Treasury capabilities, with workstreams focused on chart of accounts alignment, UK statutory reporting, intercompany accounting, master data stabilization, and period-end closing workflows. The full application name SAP ERP ECC 6.0 appears in configuration baselines and financial process documentation, and change control emphasized automated accounting postings and control points common to ERP Financial implementations.
The UK implementation was executed in the context of group-level SAP engagements, where a global overlay solution for Services for Centralized Treasuries was defined as part of SAP core banking discussions within ING Group. Contracting packaged licenses, implementation services, and premium support at the group level, and those agreements informed scope, support arrangements, and the design of integration touchpoints to support centralized treasury services and intercompany processing. Integration scoping prioritized alignment with ING Group treasury standards rather than bespoke point solutions.
Governance for the rollout referenced group contracting and steering structures, reflecting negotiation of two separate framework agreements for licenses that arose during the disentanglement between ING Bank and ING Insurance. Senior account management and steering committee involvement at the ING Group level guided license partitioning, contracting strategy, and escalation paths that affected the United Kingdom rollout. Operational ownership remained with ING United Kingdom finance and treasury teams, supported by the group-level premium support and implementation service arrangements.
|
|
|
|
|
ERP Financial | ERP |
|
2011 | 2011 |
|
ING United Kingdom ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, ING United Kingdom implemented Temenos T24 as its Core Banking application. The deployment established Temenos T24 as the primary platform for core account management across the bank's UK operations.
Temenos T24 was configured to cover standard Core Banking functional modules, including core ledger and general accounting, deposits and savings, lending and loan lifecycle management, payments processing and customer information management. Configuration emphasized alignment to retail and corporate banking workflows and packaged Temenos T24 capabilities for transaction processing, interest and fee calculation, and customer data consolidation.
The implementation explicitly integrated Finance and Accounting intelligent automation and intelligent robotic process automation RPA for human resources, connecting Temenos T24 transaction and accounting feeds to automation workflows that support bookkeeping, reconciliations and HR back office processing. These integrations focused on automating repeatable operational tasks and orchestrating handoffs between Temenos T24 processing and RPA-driven workstreams.
Governance for the Temenos T24 Core Banking rollout was organized around centralized change control and domain owners, with phased functional rollouts to business areas including retail operations, treasury, finance and HR. Operational responsibilities were rebalanced to standardize processes and controls on Temenos T24, ensuring the Core Banking platform served as the authoritative source for core banking transactions and accounting data.
|
ING United Kingdom AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Brevo | Legacy | Chatra | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, ING United Kingdom deployed Chatra as the customer-facing web chat solution on its UK corporate website. ING United Kingdom implemented Chatra as a Chatbots and Conversational AI application to provide real-time messaging for online banking customers and to centralize web channel engagement. The deployment placed the Chatra client-side widget on public web pages to capture visitor sessions and initiate live conversations with ING support agents.
The Chatra implementation used standard Chatbots and Conversational AI capabilities including live chat handling, proactive engagement triggers, visitor context capture, and chat transcript retention, aligning web conversations with customer support and digital channels. Operational ownership rested with ING United Kingdom digital channels and customer support teams who configured availability, routing rules, and conversation handling for the UK site. The implementation scope was explicitly web channel focused, instrumenting the corporate website for customer engagement rather than internal back-office automation.
|
|
|
|
|
Natural Language Processing | AI-Powered Application |
|
2017 | 2017 |
|
ING United Kingdom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2019 | 2019 |
|
ING United Kingdom Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
ING United Kingdom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2022 | 2022 |
|
ING United Kingdom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
ING United Kingdom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
ING United Kingdom CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EMM / MDM / MAM | CyberSecurity |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at ING United Kingdom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Vice President - HR Operations | VP | HR | |
|
|
|
Head of Tax Operations | Director | Finance | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
Vice President - Client Solutions | VP | Customer Service | |
|
|
|
Managing Director, Client Coverage | Director | Customer Service | |
|
|
|
Chief Commercial Office | CXO | Finance | |
|
|
|
Director-Client Service Delivery Supporting Team | Director | Customer Service | |
|
Apps Being Evaluated by ING United Kingdom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ING United Kingdom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ING United Kingdom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ING United Kingdom Technographics
ING United Kingdom is a Banking and Financial Services organization based in United Kingdom,
with around 8000 employees and annual revenues of $1.30 billion.
ING United Kingdom operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Temenos T24 and Chatra,
covering areas like ERP Financial, Core Banking and Chatbots and Conversational AI.
ING United Kingdom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Temenos and Brevo.
ING United Kingdom recently adopted applications including
Adobe Launch in 2022, Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2021 and Adobe Analytics Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ING United Kingdom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ING United Kingdom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ING United Kingdom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.