Paderno Dugnano, 20037,
Italy
Ingo Italy Technographics
Ingo Italy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ingo Italy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 622 Ingo Italy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ingo Italy has purchased the following applications: Microsoft 365 for Collaboration in 2024, Drupal CMS for Web Content Management in 2024, XCALLY Contact Center for Call Center in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ingo Italy is running and its propensity to invest more and deepen its relationship with Microsoft , Drupal , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ingo Italy revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ingo Italy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ingo Italy Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drupal | Legacy | Drupal CMS | Web Content Management | Content Management | n/a | 2024 | 2024 |
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Web Content Management | Content Management |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| XCALLY | Legacy | XCALLY Contact Center | Call Center | CRM | n/a | 2022 | 2024 |
In 2022, Ingo Italy implemented XCALLY Contact Center to centralize contact center operations across four locations in Italy. The XCALLY Contact Center was deployed within the company Call Center environment to provide omnichannel handling of voice, email, chat and WhatsApp for BPO and customer care services, supporting approximately 470 daily agents.
The deployment emphasized omnichannel routing, agent desktop functionality and centralized contact center management capabilities common to Call Center platforms, with configuration focused on voice, email, chat and WhatsApp channel orchestration. The implementation included real time monitoring and reporting to support supervision and agent workflows.
Operational coverage was concentrated on four Italian sites, where the XCALLY Contact Center centralized handling for frontline customer care and BPO functions. The solution was provisioned to scale agent access across locations and to unify channel handling under a single contact center platform.
The migration began in late 2022, entered beta testing in October 2023 and reached completion by mid 2024, following a phased rollout across sites. Rollout sequencing included controlled pilot usage during beta and progressive expansion to full production across the four locations.
By mid 2024 over 90% of Ingo Italy services were managed by XCALLY Contact Center and the company reported measurable improvements in response times and agent productivity. XCALLY Contact Center now serves as the operational backbone for Ingo Italy Call Center activities.
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2024 | 2024 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2024 | 2024 |
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Ingo Italy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ingo Italy Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||