List of XCALLY Contact Center Customers
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Since 2010, our global team of researchers has been studying XCALLY Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased XCALLY Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using XCALLY Contact Center for Call Center include: Mukuru, a South Africa based Banking and Financial Services organisation with 2000 employees and revenues of $400.0 million, Zalora, a Malaysia based Professional Services organisation with 2000 employees and revenues of $325.0 million, AnswerNet, a United States based Professional Services organisation with 900 employees and revenues of $65.0 million, Ingo Italy, a Italy based Professional Services organisation with 622 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using XCALLY Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The XCALLY Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AnswerNet | Professional Services | 900 | $65M | United States | XCALLY | XCALLY Contact Center | Call Center | 2016 | n/a |
In 2016, AnswerNet deployed XCALLY Contact Center using XCALLY Motion as its omnichannel platform. The implementation is categorized as Call Center and was rolled out across more than 25 sites in the United States and Canada to support inbound and outbound operations for roughly 700 agents.
Configuration focused on omnichannel routing and multi-skill queue management, with explicit implementation of IVR and CTI integrations to manage call flows and agent desktop connectivity. The XCALLY Contact Center consolidated queue controls and centralized reporting as core functional capabilities to provide unified operational visibility and standardized agent routing logic.
The deployment centralized reporting and queue management on Amazon Web Services, creating a single operational architecture for monitoring and control across sites. Operational scope encompassed contact center operations and agent workflows, and according to the XCALLY case study the AWS-centralized implementation improved operational scalability and agent experience.
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Ingo Italy | Professional Services | 622 | $25M | Italy | XCALLY | XCALLY Contact Center | Call Center | 2022 | n/a |
In 2022, Ingo Italy implemented XCALLY Contact Center to centralize contact center operations across four locations in Italy. The XCALLY Contact Center was deployed within the company Call Center environment to provide omnichannel handling of voice, email, chat and WhatsApp for BPO and customer care services, supporting approximately 470 daily agents.
The deployment emphasized omnichannel routing, agent desktop functionality and centralized contact center management capabilities common to Call Center platforms, with configuration focused on voice, email, chat and WhatsApp channel orchestration. The implementation included real time monitoring and reporting to support supervision and agent workflows.
Operational coverage was concentrated on four Italian sites, where the XCALLY Contact Center centralized handling for frontline customer care and BPO functions. The solution was provisioned to scale agent access across locations and to unify channel handling under a single contact center platform.
The migration began in late 2022, entered beta testing in October 2023 and reached completion by mid 2024, following a phased rollout across sites. Rollout sequencing included controlled pilot usage during beta and progressive expansion to full production across the four locations.
By mid 2024 over 90% of Ingo Italy services were managed by XCALLY Contact Center and the company reported measurable improvements in response times and agent productivity. XCALLY Contact Center now serves as the operational backbone for Ingo Italy Call Center activities.
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Mukuru | Banking and Financial Services | 2000 | $400M | South Africa | XCALLY | XCALLY Contact Center | Call Center | 2021 | n/a |
In 2021, Mukuru implemented XCALLY Contact Center to centralize Tier 2 and specialist customer support operations within its Call Center environment. The deployment targeted the companys customer support layer and was managed by a Tier 2 Customer Support Manager responsible for system administration of Zendesk and XCALLY, workforce management, and cross-departmental coordination across the organization.
XCALLY Contact Center was configured to provide core Call Center capabilities including automatic call distribution, interactive voice response, skill based routing, agent desktop integration, call recording, and reporting for both inbound and outbound workflows. The implementation included configuration for outbound sales operations and specialist high risk queues, aligned with workforce management and performance management processes that support coaching and mentoring of agents.
Integrations explicitly included Zendesk as the CRM surface for case and ticket context, enabling agent desktop synchronization between XCALLY Contact Center and Zendesk. Operational coverage spanned Payment Ops, Number Change, Wallet Ops, Insurance, Outbound Sales, Compliance Ops, and EPP Sales & Ops B2B teams, with collaboration touchpoints into Legal, CX, AML, Marketing, BusDev, and AST departments.
Governance and process work focused on workflows optimization and management across seven departments, embedding workforce management cadence, performance monitoring, and escalation workflows into regular operations. System administration responsibilities sat with operations and support teams, alongside engineering, to sustain routing rules, queue configurations, and agent permissions for the XCALLY Contact Center implementation.
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Professional Services | 2000 | $325M | Malaysia | XCALLY | XCALLY Contact Center | Call Center | 2013 | n/a |
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