Innovam Technographics
Innovam Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Innovam and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Innovam employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Innovam has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2016, Exact Synergy for Document Management in 2016, Adobe Experience Cloud for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Innovam is running and its propensity to invest more and deepen its relationship with Ruby , Exact Software , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Innovam revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Innovam intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Innovam Tech Stack and Enterprise Applications
Innovam AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Innovam implemented Ruby Live Chat on its website to support online learner and client engagement. Ruby Live Chat, classified under Chatbots and Conversational AI, is deployed as an embedded website chat widget paired with an operator console used by support staff and administrators.
The implementation centers on core conversational capabilities including real time messaging, visitor context capture, canned responses, chat transcript logging, and agent queuing, with admin controls for user provisioning and access management. Operational scope is website facing support for training and client services teams, with configuration focused on widget placement, routing rules, and transcript retention and governance to align chat workflows with Innovam business processes.
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Innovam Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Synergy | Document Management | Content Management | n/a | 2016 | 2016 |
In 2016 Innovam implemented Exact Synergy as a Document Management application to support sales and training business functions. The deployment targeted operational use by sales advisors and training coordinators, with Exact Synergy acting as the central system for correspondence, booking and recordkeeping in the organization’s customer-facing processes.
Exact Synergy was configured to capture and manage customer interactions and associated documents, including telephone advice records, inbound and outbound call logs, and accurate call-data entry. Functional use included booking training sessions, creating and storing customer correspondence, and registering and handling complaints, reflecting document-centric workflows and case records typical for a Document Management implementation.
Operational coverage is evident at Innovam’s Nieuwegein sales advisor location and at adjacent training coordination activities, with the system used day to day by sales advisors for data entry and for steering on turnover. The narrative indicates Exact Synergy served as the authoritative store for customer and training documents, enabling standardized record capture across those teams.
Governance and process changes focused on consistent call-data capture, structured complaint registration and uniform correspondence handling within Exact Synergy. These governance controls enabled the organization to centralize document handling and operationalize workflows around booking, customer communication and turnover steering without mention of external integration partners.
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Innovam CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Innovam implemented Adobe Experience Cloud on its public website. The Adobe Experience Cloud deployment serves Innovam's Customer Experience needs for its Netherlands based, 300 employee education organization, focusing on web content delivery and learner engagement.
Deployment was executed as a cloud hosted Experience Cloud implementation integrated into Innovam's web stack via client side web tags and standard web SDKs, enabling digital analytics, content orchestration, personalization, and campaign orchestration. Functional capabilities configured include web content management and publishing workflows, audience segmentation and experience targeting, analytics and reporting for site behavior, and marketing automation aligned to learner lifecycle communications.
Operational scope covers Innovam's digital marketing, instructional design, and web operations teams, with configuration and rollout staged across site sections to manage change. Governance established tagging taxonomy, content approval and versioning workflows, and measurement standards for analytics, formalizing responsibilities across product, marketing, and operations functions.
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Customer Experience | CRM |
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2019 | 2019 |
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Innovam IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Innovam
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Innovam Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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